Executive Assistant Customer Service

Jennifer Pannell

Cell: 918-***-****

********.*******@*****.***

Summary of Qualifications / Technical Skills:

Senior administrative, office management with outstanding customer service skills, which includes ourmanagement of 30 employees, direct reporting to supervisory and executive levels. ETA Certified Customer Service Specialist. IICRC certified in mitigation services. Procurement from new and established vendors. Proficient with Microsoft software including Word, Excel, Outlook and PowerPoint as well as various accounting software. Spreadsheet preparation, data compilation and analysis, data tracking and reporting, as well as experience with several operating systems including PC’s to the IBM AS400. Exhibit proven leadership abilities and am a proponent of the team approach in meeting necessary deadlines. Skill set includes excellent communication, organizational, and problem-solving abilities. Detail oriented and quick to learn new concepts.

Employment History:

Blackmon Mooring of Tulsa LLC: 3/2016 – 3/2020

Office administration management specializing in construction services.

Weekly payroll of 30 employees.

Program Coordinator of Third Party Administrators: Contractor Connection, Alacrity,

IPN, Horace Mann, Lion’s Bridge, IICRC standards and Xactanalysis.

Maintain professional relationships with vendor accounts.

Remote capture daily bank deposits.

Petty cash management, expense reports and accounts receivables.

Purchase orders, revenue, invoicing, cost analysis, supply orders and maintaining stock levels.

Reduces freight amounts by half, as well as increased overall productivity.

Revenue increased from 150,000.00 to 2.1 million during tenure.

Executive Assistant to District Manager of OK: 02/2015 – 3/2016

Matt Burn, Heartland Payment Systems

Tulsa, OK

Executive office administration and senior sourcing specialist.

Data compilation, reporting and special assignment as needed.

Obtained 90 days goals in 30 days; see attached letter of recommendation.

Executive Admin / Senior Administrative Assistant: 06/2008 – 9/2014

Total Radio Inc

Tulsa, OK

Increased efficiency and decreased operational costs by 12000 per year.

ETA Certified Customer Service Specialist.

Assisted President, Secretary/Treasurer, and six outside Sales Staff.

Interaction with Vendor Accounts to purchase all outside sales orders.

Outside sales billing and main point of contact for problem solving.

Dispatch of service requests for the Tulsa office.

Accounts receivables collections, entry and payable coding.

Customer service account and inventory systems maintenance.

System backups and maintenance.

Support of the Southware Ormandy software

Microsoft Office applications including Outlook.

Executive Administrative Assistant 6/1996 - 8/1998

Commercial Financial Services

Tulsa, OK

Collected reporting data for multiple departments.

Input and audit of existing databases to improve efficiency.

Interacted with several departments to ensure information accuracy.

Compiled, organized, and maintained tracking and production reports.

Distribution of information including confidential matters.

Certifications:

Certified Customer Service Specialist with Electronics and Technicians Association.

Education:

Connors State College 2003 – 2005 Warner, Oklahoma

34 hours toward Associates Degree – Business Administration

Career Tech Vocational Training

Certificate of Completion, Computer Literacy -Valedictorian

Microsoft Office software

Business Training: 1996 - 1997 Tulsa, Oklahoma

Successful Negotiations

Dealing with Difficult Personalities

Effective Management Practices

Becoming an Effective Team Player

Linkedin address: www.linkedin.com/pub/jennifer-pannell/48/878/358/

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