Front Office Manager
Resume:
PERSONAL INFORMATION
Sharleen Tariro Murinda
**** **** ***, **************** *****.management building
*********@*****.***,***********@*****.***
Visa: Qatar
Skype ID: Sharleen.murinda1
D.O.B 29/12/1988
CAREER OBJECTIVE
To expand skills and experience within the hospitality industry.
WORK EXPERIENCE
Spa Receptionist at lntercontinental hotel (Doha)2018
§Greet guest and patrons as they arrive.
§Receive and answer phone calls
§Make bookings
§Create bookings for massage and facials
. Checking in and out the guests
§Learning the names and building relationships with regular customers.
§Understand menu content and keeping up to date with the Spa menu
§Making recommendations from the menu if requested.
§Making reservations
§Answering guest politely.
§Compute bills and take payments.
§Refer guest to the appropriate departments to solve complaints.
§Check in and out gueat
§Up selling of spa retails and products.
§Making sure that the guest are happy with the service
§Recomndation of massage and facials
§Serve welcome refreshments to the guests
Waitress(Intercontinental Doha( October 2016- February 2018)
§Providing a warm welcome for customers.
§Provide the menu to the guest
§Show the guests around
§Explaining the menu to the guest
§Setting and clearing tables
§Serving tea and juice to the guests
§Take orders
§Making sure the guests have everything they need
§Interacting with the guests
§Take restaurant bookings
§Making recommendations about food and drinks
§Billing the guests
§Providing a warm welcome to the guests
§Delivering food to the guest rooms
§Make bookings in the restaurant
Waitress /Order Taker/Hostess Concorde Hotel Qatar(dec2018 up to date)
Provide a warm welcome to the guests
• Taking food and drink orders
• Explaining the menu to the guests
• service g the food
• Clearing the tables
• Making sure the guests have everything they need
• Answering all guest questions in a professional manner
• Following up guest orders from the kitchen
FRONT OFFICE,Guest Relations, Marketing, FOOD AND BEVERAGE,HOUSEKEEPING,KITCHENC( TRAINEE from January to December 2014)
§Providing a warm welcome for customers.
§Take down guest bookings.
§Manage the registration process.
§Handle check-ins and out.
§Provide guest with room keys
§Complete bills and take payments
§Operate hotel switch board and transfer calls.
§Refer guest to the appropriate departments to solve complains.
§Receive food & drink orders & serve customer requests to the standards required.
§Serving dishes to customers at tables.
§ Learning the names of & building relationships with regular customers.
§Ensure timely delivery of all food & beverage items to customers.
§Understand menu content and keeping up to date with any menu changes.
§Making recommendations from the menu if requested.
§Answer guest queries in a polite and helpful manner.
§Clearing cutlery and dishes away from tables.
Waitress New Ambassador hotel January to December (2012)
• Great guest as they arrive
• Take the guests to their designated tables
• Provide the menu to the guests
• Take orders for food and drink
• Serving the food to the Guest
• Billing the guests
Job-related skills
Good command of writing
Good team player
Problem resolution
Good memory
Computer skills
Microsoft Office
Fidelio Front Office System: V6
Opera Front Office Systems
Micros
ADDITIONAL INFORMATION
GSCE Certificates
References
5 O levels
Intercontinental hotel
Spa Manager Mr Sophie +974-*******
Rainbow Towers: Assistant manager Mr Jossam +263*********
Professional Qualifications
§ National Certificate in Tourism and Hospitality Management.(January to december2011)
§ National Diploma in Tourism and Hospitality Management (2013 to 2015
§ LCCI Certificate in English for Business pass with a distinction(January to dec 2009)
Contact this candidate