Operations Manager/Supervisor

ZAZA MITA

**** ******* *** ***#*** Bethlehem, PA 18018 Phone: 914-***-****

Email: *******@*****.***

Summary

Highly skilled operations manager with 10 years of experience responsible for managing the daily business operations, including overseeing all aspects of scheduling, routing, on boarding, training, financials, and inventory.

- Management - Payroll/Billing - Scheduling - Team Building - Budgeting - Onboarding

- Training - Forecasting - Inventory Control

Professional Experience

Operations Manager

J.B. Hunt Transportation Inc. Easton, PA March 2019– Current

Started a new start up account in the northeast. On boarded and trained all drivers for the account on proper procedures and safety. Coordinated with corporate and local accounts on transferring assets.

Complete P&L reports, budgeting responsibilities, and monthly forecasts

Responsible for overall delivery and yard operation spanning over 90 loads per week in a 400-mile radius

Processed weekly payroll and invoices

Coordinates onboarding, training, and development of office and driver personnel

Transportation Manager

J.B. Hunt Transportation Inc. Mountain Top, PA September 2017 - February 2019

Dispatched drivers while monitoring progress throughout the day, making necessary route corrections as needed and keeping all parties informed on those changes

Remained on-call outside of work at rotating times to ensure loads were taken and delivered as scheduled, answer customer inquiries, and assist drivers in any circumstance

Maintained weekly tracker for accurate billing and payroll

Received Operations Supervisor of the Year for the region 2018

Dedicated Manager in Training

J.B. Hunt Transportation Inc. Pittston, PA June 2017 - September 2017

●Assisted with the daily operations of over 80 drivers, including dispatching and monitoring for efficiency

●Learned the dedicated software to manage drivers’ daily assignments and to increase productivity

●Ensured compliance of all drivers by completing DOT physical updates, safety reviews, and required training

●Worked directly with the account manager and supervisors to understand company policies and procedures

General Manager

Domino's Pizza, Inc. Mount Kisco, NY / Ossining, NY August 2009 - May 2017

Oversaw two high volume stores, ensuring maximum sales and service to achieve a 5-star company review

Managed up to 27 associates’ performance, accuracy, quality, and safety targets

Increased profit of the stores by enforcing excellent customer service, active marketing, and top quality

Managed processing and delivery of orders, inventory control, maintaining inventory accuracy, cash control, payroll, and customer relations

Education

● Mercy College, Dobbs Ferry, NY September 2014 - May 2017

Bachelor of Science in Business Administration

-GPA: 3.9. Received Program Honors in Business Administration

●Westchester Community College, Valhalla, NY September 2011 - May 2014

Associate of Applied Science in Criminal Justice

●Certified in Microsoft Word, Excel, Publisher, and PowerPoint

Technology

- Microsoft Office Certified - PC Miler - Windows/MAC

- Workday - SAP - Internet Applications

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