Customer Service Security Officer

*** ******** ****** ****** *** WI *****

952-***-**** •****.**********@*****.***

Gregory A hanson

objective

Seeking employment based on my past work experiences.

Functional summary

Objectives Summary: My objective is to leverage my experience while continuing to be challenged. I have 8years of experience working in the customer service service providing great customer service. My background in Management, Sales and Cashiering represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.

Summary of qualifications

Security Experience

Worked at shopping centers to provide shoppers with a safe atmosphere

Posted at strikes and construction sites to ensure safety of property

Posted at schools to keep students and staff safe

Posted at hotels to ensure guest and staff safety and concierge for overnight staff.

Trained new people at my post and wrote operating procedures

Provided outstanding customer service to guests.

Management

Trained new employees

Built good rapports with vendors

Developed good communication skills, both oral and written

Maintained a professional atmosphere

Provided outstanding customer service to guests

Promoted new products and outdoor sporting tips to customers through seminars.

Trained new employees on product knowledge

Interacted with management to insure effective communication of polices and procedures.

Promoted safety through seminars to customers.

Customer Service

Operated the computerized cash register with efficiency in a high volume store.

Developed good communication skills, both oral and written

Maintained a professional atmosphere

Provided outstanding customer service to guests

Employment

Cabelas Sun Prairie WI April 2015-Present

Hunting Lead- Educated and assisted customers on products with in the department and the store. Monitored and deterred store theft. Monitored store inventory levels and stocked product where necessary. Set up product displays and End caps. Educated customers through Seminars on new products and hunting essentials. Promoted Firearm safety through employee training and customer training. Interacted with Supervisors and Managers to meet specific equipment needs as well as specific company polices.

Firearms Outfitter- Educated and assisted customers on firearm choices and firearm related products. Monitored and deterred theft. Monitored inventory levels and stocked shelves when necessary. Helped customers with gun scope product selection. Provided scope mounting and bore sighting services to the customers.

Firearms Inspector- Greeted customers upon entry into the store. Monitored for firearms coming into the building and performed a safety check on firearms coming into the store for buy back or scope mounting services.

Hunting Sales - Educated and assisted customers in the department and the store. Monitored and deterred theft throughout department and the store. Monitored inventory levels and stocked the shelves when necessary. Set up product displays and End Caps.

Warehouse Outfitter - Helped sort freight and distribute freight to the various departments. Stocked the shelves in the various departments. Back Stocked all remaining freight accurately for inventory purposes.

Walmart Super Center Watertown WI May 2014-May 2015

Electronic Sales - Educated and assisted customers about products with in the department. Monitored sand deterred theft in the department and the store. Monitored inventory levels and stocked the shelves when necessary. Set up product displays

And End Caps.

Cashier - Operated a computerized cash register with efficiency in a high volume transaction environment.

JBM Patrol and Protection Madison, WI June 2010-May 2010

Security Officer- Worked numerous sites to ensure safety of property and guests.

Walmart Super Center Monona, WI February 2010-June 2010

Cashier- Took peoples monies for groceries and goods

Target Madison, WI November 2009-January 2010

Sales floor and seasonal cashier- Helped guests find items in the store. Answered questions about products. Directed inquires about items to proper department.

The Steer Northfield, MN November 2006-March 2009

Manager and Cashier- Took monies for gas and groceries. Helped customers with directions or problems. Directed inquires to the proper person. Trained new staff on store procedures and policy. Used office procedures to keep accurate records of employees, maintenance and other issues.

Education

South Central Technical College Faribault, MN 2007-2008

Liberal arts studies

Northfield High School Northfield, MN 1994-1997

general studies

High School Diploma

SKILLS

Familiar with Microsoft office Suite and other common Windows programs

Good conflict resolution skills

Excellent customer service skills

Good management and supervisory skills

Good diplomacy and communication skills

Very Persistent

Can type 40wpm

Very professional, dependable, highly motivated, hard working, devoted, and ambitious

Very detail oriented

Very adaptable

Very good organizational skills

Good multitasking skills

Data Entry Skills

Can perform accurate mathematical computations

Can lift up to 50 pounds

Ability to operate office equipment with efficiency

Good capacity for knowledge and understanding

Good cash handling skills

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