Gilbert Delestre

** ******* ****** *********, ** 01420 978-***-****

addyvc@r.postjobfree.com

SUMMARY:

I would like to obtain a position where I can apply my strong management, human resource, customer service and sales background, as well as apply my level of education to excel and become an asset to the company. Furthermore, I am willing to start at the ground level to fully understand the company process that will need to be managed and become a successful team player.

QUALIFICATIONS:

Skilled at assisting people from diverse backgrounds with various needs.

Great organizational and communication skills.

Detail oriented and well organized with strategic prioritization for time sensitive projects.

Effective listening and analytical skills for positive and quick resolution.

Supportive team member.

SKILLS/HIGHLIGHTS:

Bilingual (Spanish, Portuguese).

Microsoft Office; Expert level in Word and Excel, Intermediate level in Access, Power Point and Outlooks.

Expert knowledge of QuickBooks

Human Resources skills to motivate, train and empower employees

EDUCATION:

2014-2017 Fitchburg State University, Fitchburg, MA

MBA., Masters in Business Administration

2005–2007 Fitchburg State College, Fitchburg, MA

B.S., Bachelor of Science in Business Administration

2002–2005 Mount Wachusett Community College, Gardner, MA

Associate Degree in Computer Information Systems

EXPERIENCE:

November 2018-July 2019 ERI/Exact Staff, Holliston, MA (left due to commute)

Staffing Supervisor

Process payroll for a staff of about 100 using PayComm software and previously ADP

Excellent interpersonal and communication skills, including with non English speakers Responsible for recruiting talent for open positions

Responsible for hiring and firing

Coordinate onboarding and conducts new hire orientation Conduct off boarding for released personnel

Complete regular reports as required (i.e., headcount, overtime, attendance, payroll discrepancy, etc.)

Knowledge of basic HR principles and practices in accordance with applicable laws and regulations

Excellent administrative, organizational, presentation and implementation skills Ability to prioritize and multi-task, and perform effectively under pressure

Strong computer skills using Microsoft products Ability to shift priorities when required

Ability to work in a team environment

Maintain accurate and comprehensive human resource information system for personnel files

Communicate polices and communication from management

June 2018-present /Gillette Stadium, Foxboro, MA

Food and Beverage Liquor/Suite Runner

During events responsible for timely delivery of liquor to Gillette Stadium Suites

During the week responsible for preparing and stocking all clubs and suites ahead of event activities

October 2017-February 2018 Industrial Packaging/Monroe Staffing Leominster, MA (contract lost)

Supervised a team of 70 first shift snack food packagers

Responsible for Human Resource functions of scheduling, training, hiring and firing

Managing the client expectations, in making sure positions are filled with the correct employees also technical and communication with supervisors.

Worked with second shift supervisor to minimize shift transfer issues

November 2016-October 2017, Nypro, Clinton, MA (while working on MBA)

Machine Operator

Operated 8 different precision manufacturing machines for medical parts in a clean room environment

Troubleshoot minor maintenance problems to alleviate any down time Trained new employees on different machines

Provided feedback to engineers on machine redesign

March 2015- November 2016 Market Source, Leominster, MA

Managed a staff of 8 sales associates.

Trained sales associates in marketing products across product lines

Maintained control of $10,000 worth of inventory

Responsible for monthly sales reports using Excel

June 2012 –January 2015 Create Marketing/LG Phones, Fitchburg, MA (formerly my store)

Product Specialist

Trained Store Managers and Sales Associates on marketing LG phone products for 50+

wireless phone stores in Eastern/Central Massachusetts and Rhode Island

Assisted Sales Associates in store on the phone with customer questions

Held after store training sessions on new features and selling strategies of LG phones

January 2007–June 2012 Sprint Cellphone Store, Fitchburg, MA (sold store, then managed)

Owner/Manager

Managed a busy, high traffic cell phone store of ten employees

Yearly sales of $500,000

Increased sales by more than $50,000 each year.

Tripled monthly repair numbers from 200 average in 2007 to 600+

Transitioned the store to a ready-now Sprint location, highest level for a franchise location.

Maintained the IT infrastructure of the store both hardware and software

Handled all state regulation compliances

Maintained store financial accounts using QuickBooks

Increased sales of accessories by target marketing to customers based on historic phone purchases.

Made sales calls to local businesses, educational institutions and government offices to increase B2B sales.

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