Enterprise Transformation Agile Coach

Aisha Malik

IT Professional with ** years of experience ensuring IT roadmaps meet Business Objectives SUMMARY OF QUALIFICATIONS

Energetic self-starter with excellent team development, conflict resolution, and negotiation skills. Enterprise Transformation Agile Coach

Certified Scrum Master (CSM)

Certified Scrum @ Scale Practitioner

Certified SAFe 5.0 Agilist

Leading Organization Transformation

Coaching and Enabling Organization to Adapt Agile Approaches Leveraging Agile Best Practices to Deliver Critical Projects Driving Teams in Improving and Standardizing Processes Developing and Delivering Agile Training

Communicating and Sharing Value-Proposition of Agile and Kanban Building Strategic Relationships across all Levels within an Organization to Positively Influence Change HIGHLIGHTS

Agile/Scrum, Kanban

Agile Coach

Confident Decision Maker

Proficient Communicator

Collaborative Leader

Business Agility

Jira Portfolio Management

Epics/User Story

Continuous Process Improvements

Knowledge of Design and Development

PROFESSIONAL EXPERIENCE

Independent Managing Agile Consultant

Navy Federal Credit Union August 2018 - Present

Transformation Enterprise Agile Coach / Advanced Scrum Master

● Selected as a Transformation Enterprise Agile Coach / Advanced Scrum Master to assist Business Process Automation team

(Product Development team) and Lending Systems (Business teams) within Navy Federal Credit Union in adopting Agile methodology and to lead Agile projects to help improve the delivery timeframe, reduce costs, and strengthen the resolution of issues.

● Collaborated with Business Managers to document processes. Established and led Working Groups in defining standardized analysis, design, testing, and delivery procedures and best practices.

● Provided Agile Immersion trainings and all trainings needed to the entire organization including Management and Executive’s

● Organized Scrum Adoption teams

● Coached Scrum Adoption Teams to pilot out projects so they may adapt to the Agile practice

● Coach and coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Retrospectives, Sprint Demos, Story Grooming, and Release Planning

● Coaching and mentoring other Agile Coaches and Scrum Masters on the program team. Partnering to ensure that our ways of working are consistent across teams

● Assist in defining and deploying new processes and facilitate the continuous improvement of existing processes

● Liaising between developers and project stakeholders; fostering quality communication between them Independent Managing Agile Consultant May 2017 - July 2018 Enterprise Agile Coach / Advanced Scrum Master

Working on ad-hoc projects for previous clients (C2C) – Projects are diverse and involve:

● Supporting the Agile organizational transformation of the client, realigning the client's operating model to break down organizational silos and establishing cross-functional product teams, with roles modeled after the SCRUM framework.

● Supporting the people, process, and technology elements of implementing a scaled agile framework to the division.

● Supporting Agile Transformation training curriculum, Role-based training (i.e. Product Owner, Scrum Master, etc.), agile topic training (process) on scrum fundamentals

● Coach and train on User Story writing and provide agile ceremonies support

● Tool training (JIRA) to the product teams for standards and usage guidance and portfolio management

*References available upon request.

The National Education Association April 2015– April 2017 Washington, DC

Enterprise Agile Coach/Advanced Scrum Master/Business Consultant

● Assessed the Agile Maturity of the teams and coached to higher levels of maturity, at a pace that is sustainable

● Established new Agile teams and provided interactive initial and ongoing coaching

● Lead as an Advanced Scrum Master on two Scrum Teams to Pilot out projects for adoption of agile processes

● Supporting Agile Transformation training curriculum, Role-based training (i.e. Product Owner, Scrum Master, etc.), agile topic training (process) on scrum fundamentals

● Played a dual role as a Senior Customer Liaison with all of NEA State Education Association Affiliates for NEA IMS Customer Relationship Management System(CRM) and Cognos Applications

● Supported the NEA360 SalesForce Integration Project with defining data elements. NEA360 is a new database and tech platform whose goal is to keep track of basic member information and to allow it to interact with individual members for organizing purposes.

● Working with CDIS (Center Division for Information Systems) on developing procedures/best practice methodology to support NEA360.

● Affiliate Support related to Membership/Accounting/NEA Membership Processes and applications.

● Providing support on daily membership related inquires to State Education Associations.

● Consult with State Affiliates to investigate, analyze, troubleshoot, and resolve software issues. Identify issues related to management reports and/or other system interfaces with CRM system.

● Team Lead for supporting existing State Affiliates Cognos Data Mining and Reports processes. Personify Corp. Senior Business Consultant / Agile SME 2003 – March 2015 Vienna, VA –

Worked on complex, Intangible service Projects in Organizations with large service Practice; United Brotherhood of Carpenters - Las Vegas, NV

Sr. Business Consultant/Agile SME August 2013- March 2015

● Served as a subject matter expert (SME) to application managers, program managers, and project managers on Agile Scrum and Kanban methodologies

● Supporting Agile Transformation training curriculum, Role-based training (i.e. Product Owner, Scrum Master, etc.), agile topic training (process) on scrum fundamentals

● Engage client to gather software requirements/business rules, and help translate into User Stories/Epics

● As a Business Consultant, communicate client’s business requirements by constructing easy-to-understand data and process models.

● Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

● Identify and reconcile errors in client data to ensure accurate business requirements.

● Facilitate biweekly refinement meetings with clients to further document user stories and explore potential solutions. The American Bar Association – Chicago, IL

Sr. Business Analyst November 2013 – June 2014

● Engage client to gather further change request within business rules, and ensure alignment with development teams

● Communicate client’s business requirements by constructing easy-to-understand data and process models.

● Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

● Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.

Contracted at The National Education Association – Washington, DC Sr. Business Consultant/Systems Analyst/Cognos Developer April 2010 – August 2013

● Developed functional and technical report requirements.

● Designed and Developed reports using Cognos v8.4 BI Suite: Report Studio

● Performed data validation and testing of Cognos v8.4 reports. Work with systems-administration teams to develop reports, queries, and other data extraction tools.

● Worked within an Agile Team

SHRM – Society For Human Resources Management – Alexandria, VA Sr. Business Analyst/Project Manager September 2008 – March 2010

● Provide optimization services to better utilize system capabilities.

● Map the features and functionality of the Enterprise Application to the client’s specific business processes and help in software upgrade.

● Find process solutions that take advantage of the comprehensive features without extensive software modifications

● Conduct levels of testing including functional, regression and user acceptance

● Develop and maintain change requests

● Monitored workflow for the team and make timeline adjustments as needed.

● Developed status reports and resource planning

Ongoing duties as Sr. Business Consultant 2003 – September 2008 Worked on small to mid-size organizations providing Sr. Consulting services, Organizations included; New Jersey Bar Association - NJ

New York Academy of Sciences - NY

SOCMA – Society of Chemical Manufactures and Affiliates - DC American Society of Hematolgy – DC

American Lung association -PA

National Housing Federation – London, England

● Analyze business and technology challenges and suggest solutions. Translate business requirements into systems qualities. Assured enterprise application integration and monitor progress.

● Map the features and functionality of the Enterprise Application to the client’s specific business processes.

● Find process solutions that take advantage of the comprehensive features without extensive software modifications.

● Prepared reports covering complex financial and performance issues for a wide variety of audiences, including management and the board.

● Review clients monthly financial reports; worked with the Finance department in setting up accounts to track operational and project finances. Help the client prepare and monitor operational budgets.

● Identify special training considerations on using the application to be incorporated into end user training materials and delivery.

● Outline current and future vision enterprise architecture, including traceability from business and IT strategies to suggested technologies.

● Coordinate with clients and business experts across IT to translate key strategic objectives into actionable roadmaps and designs.

● Participated in design reviews.

● Provide assistance in UAT

TMA Resources Sr. Software Support Technician 2000-2003 Vienna, VA

● In charge of 12 clients in supporting CRM/AMS application

● Consult with customers to investigate, analyze, troubleshoot, and resolve software issues

● Provide customer training as necessary

● Provide follow up to customers to ensure resolution and satisfaction

● Work concurrently with programmers/project managers to identify discrepancies in a new software release and subsequently advise and provide modifications and procedures for improvements and problem resolution.

● Train Junior Software support representatives to improve their skills in providing excellent customer service to our clients. Fairfax County Government Intern 1998-2000

Fairfax, VA

● News Releases - Updating, editing, copying and distribution, compiling new reporter and staff briefing packets

● Cable Package - Writing cable messages of “other meetings” and staff messages for the Cable Bulletin Board

● Phone calls - responding to citizen and media inquiries, directing call for the entire agency

● Citizen requests - mail materials requested by citizens with transmittal information

● News Clippings - Reading and clipping any information regarding any county issue TECHNICAL SKILLS

Testing Tools : HP-Mercury Interactive TestDirector, Quality Center, Clear Quest, Siebel Quick Test Professional, LoadRunner OS: Windows, UNIX; Database: Access, Oracle, SQL Server; Internet: HTML, XML, Java Script, VB Script Application Software: IMS, Cognos 10, TIMSS 4, 5, 6, Personify 7.5.0, MS Office, Sharepoint, SalesForce, Parature, JIRAv8.4 EDUCATION

CMPTIA Security+ April 2018

CSM / Certified Scrum @Scale Practitioner / Certified SAFe 4 Agilist / PMP B.S. in Management Information Systems (2000); George Mason University, Fairfax, VA

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