NASHWA USAMA EL BAHNASAWY

Contacts: UAE: +971*********

Egypt:+201*********

E-mail: addypi@r.postjobfree.com,

Cairo, Egypt.

Multifaceted, Result oriented Senior Level of Human Resource, Training & retail Management, with 15 years of experience working in diverse business environments that demand strong organizational, technical and interpersonal skills. Possess strong public relation and customer service skills, ability to interact with cross-functional departments, with high degree of professionalism, discretion and problem resolution capabilities. Willing to join a team, where I can utilize my technical skills and experience to face the challenges, and contribute towards the growth of an Organization. AREAS OF EXPERTISE

Human Resource Management & Planning Compensation & Benefits

Policies Design & Administration Competency Framework

Organisational Development & Trainings Recruitment &Selection lean process flow

Recruitment Planning Good Knowledge of U.A.E. & Egypt Labour Laws

Performance Appraisals &Performance Management Employee Relations & Management

Talent Management Overseas employment process

Personnel Management Retail Management

CORE COMPETENCIES

Multi-Faceted: Proven abilities in Human Resources, Personnel Management, Administration, Labour Relations, Training, Government Relations, in diversified business that demands strong Interpersonal Skills. I possess an ability to perform a multi-task, along with immense flexibility in handling a variety of tasks and shift priorities simultaneously.

Administration - Self-correspondence, good computer skills, good filing and record system, good communication, local and complex international travel, maintenance of office equipment, preparation of brochures and presentations.

Human Resources: Manage HR Department with Compensations & Benefits, Recruitment, Training, Inductions, Personnel Management, payroll, designing H.R. Systems & Procedures. Effectively resolves employee queries, in relation to visa, health insurance, and various statutory and administrative issues.

Recruitments: Liaison with outsourcing agencies for manpower, and procurement at various levels. To maintain resume database and efficient search and selection policy and procedure. To check references of the perspective employee before joining, and monitor personal assessment process.

Personnel Management: Completion of formalities related to new joiners, transfers and resignations and other related matters. Preparing staff salary certificates, salary transfer certificates, visa letters, and other related matters upon request. Correct and efficient maintenance of all HR personal files, and coordinating the performance management process. Contributed to the redundancy process of taking the decisions for retrenchment, and was actively involved in the process of exit formalities and in the required paper work.

UAE Labour Laws: Good knowledge of U.A.E. immigration, labour regulations, and U.A.E. Government law. Through at collecting all the required documents, to submit the Visa/ Labour Card. Interaction with the PRO for visas, power of attorney, trade license, registrations, etc. Day to day dealing with the office PRO on all visa and immigration procedures and making sure all tasks are completed in the correct time span and the appropriate records are maintained.

Training: Training Management of personnel as per industry standard requirements. Assist in coordinating training programs for staff, including Induction for new joiners.

Professionalism: Managing all matters with a high standard of professionalism, high attention to detail and confidentiality. Ensure the Management office run smoothly at all times. Emotionally mature, tolerant and understanding, with strong work ethics and a high standard of professionalism.

CAREER GRAPH

Faisal Al Rashid Group Fashion Retail

HR & Admin Manager Cairo, Egypt (July 2017 till date)

Providing strategic support to the company head in terms of manpower planning, resource allocation, recruitment, talent development and human resources operations within the Company

Plan and prepare annual manpower acquisition plan and bugdet for the Territory

Ensure achievement of the recruitment targets for the Territory as per the approved manpower budget

Manage the Human Resource Information system effectively to ensure that correct and complete information is stored in the system and is used effectively for the benefit of the organization

Enable management of employee requests on an on-going basis. These may include but not limited to vacation requests, transfers, employee certificates, etc

Manage the employee separation process, thereby ensuring smooth exit of employee from the organization. This may include managing activities such as exit interviews, full and final settlement, etc

Facilitate the performance management process in theTerritory

Ensure communication and implementation of the performance management system to enable enforcement of the same across the Territory

Create a culture of setting goal, timely review and feedback among the senior employees and head of functions within the territory

Ensure objective administration of the performance appraisal process and accuracy in feedback collation

Plan along with the business heads, the annual training budget for the related concepts

Track learning and development budgets and present reports on a regular basis to the management

Ensure identification and analysis of training needs in coordination with other functional and category managers and provide inputs to the corporate learning & development team

Measure the ROI of training in the territory to show tangible benefits

Research on training practices and processes being used by competitors

Administer Administration Functions including uniforms, housekeeping, and security and company cars to provide business support to the company

Going through contractual and financial discussions for the new suppliers or regarding recent stores openings, and create any needed contracts or annexes accordingly.

Landmark Group Fashion Retail

Talent Development Manager

Cairo, Egypt. (March 2015 till Feb

2017)

Manpower Planning & Recruitment

Receive recruitment requests from line manager and submit for management for further approval.

Search for candidates through online service providers, social networks and referrals to create potential pool according to recruitment criteria.

Arrange interviews with potentials and create proper schedule to ensure meeting recruitment criteria and select potentials.

Arrange for technical interview with line managers for selected candidates and invite them to attend interviews.

Receive approvals for selected potentials from short listed with feedback from line manager for offer letter insurance.

Update manpower with the newly hired for continuous update.

Generate manpower planning (in and out) monthly basis to define actual head count by concept/ department/store /business unit-title- to be submitted to HR manager.

Employee Relations

Inform manager with candidates fulfillment of their documents and their readiness to start joining)

Prepare and send probation period list for the employees who completed 60 days working for further approval.

Prepare apology letter for end of probation to close their service for two weeks before the end of 90 days working.

Prepare and send contract renewal list on the line managers for their prompt response whether renew or close the contract two months before end of contract.

Receive resignations form line manager to conduct exit interview.

Track and monitor employees performance KPIs on an ongoing basis for work delivered.

Learning and Development:

Conduct training events regarding subjects of Group Induction, interpersonal skills and customer service for store staff to enhance their capabilities

Deliver the supervisory, management, leadership and functional development (Retail) programmers through a combination of channels, not limited only to classroom-based training events

provide the collated report to corporate learning & development team

Oracle Learning Management

Al Otaiba Tech Group

Retail - IT

HR Manager

Dubai, U.A.E. (April 2010 to Nov2013)

As the HR Manager, I was responsible to manage the HR Functions for Al Otaiba Group and its other sister concerns ventures ( 3 Companies)

I was handling all the aspects related to HR (Administration, Recruitment, Payroll, Personnel) for over 60 employees, with the team of 3 professionals in HR Department, including 1 HR Assistant, 1 payroll accountant, PRO (for LLC visas), PRO and am reporting to the owner of Al Otaiba Group who is also the acting CEO.

I was holding the authority to sign and approve all kind of documents/ MEMO/ letters and requests.

Creating and implementing the HR related policies and procedures.

Handling originals of trade licenses and renewals, all visas process, and payroll last check and approval.

Renew the entire trade license for our companies, the tenancy contracts and also the emigration cards.

Using HRMS software for HR.

Landmark Group Fashion Retail

HR &Administration Executive Cairo, Egypt. (May 2009 to Oct 2009)

As Administration Supervisor, I was responsible in Coordinating all administrative procedures and documentation processes.

Manage the travel desk including Ticket booking, Hotel booking for corporate deals, coordinating with employees and travel agents to find the best deal with law fare.

Induction to new joiners and open bank account for new staff.

Responsible for Staff accommodation and administration.

Coordinating with the PRO & Sr.Finance Manager of the company for the generation of employment contracts.

Responsible for ensuring the HR activities at all locations are taken care of without any delay.

Order and distribute stationery, letter heads and business cards, coordinating with suppliers to sign corporate deals to get best rates.

Maintain the attendance of the employees and overtime calculation for payroll processing

Coordinating with various location coordinators for contract renewal procedures as prescribed by Egyptian labour law.

Generating Offer, Transfers and promotion letters

To coordinate with the travel agents for the ticketing arrangement and hotel booking of the employees and guests.

To arrange managers presentations,trainings schedule and staff parties Landmark Group (Splash) High street Fashions Retail Showroom Manager &Territory Fashion Buyer

Dubai & Cairo( Feb 2007 to May

2009)

As a Show room supervisor I was responsible to monitor floor and maintain a sales orientated environment.

Provide each associate with personal daily sales goals.

Utilize daily sales planner to monitor floor activities and ensure proper floor coverage.

Ensure shop floor standards are being maintained by Sales Associates

Perform the following register functions: sales, returns, exchanges, charge sends, employee sales

Performs Opening and Closing functions as needed.

As a Territory Fashion Buyer I was Responsible for Choosing Egypt's Range with suppliers and brand buyers each season launching.

Providing Market Surveys about competitors (Range – Prices – locations-staffing)

Stock Pricing

Analysing and interpreting trends to facilitate planning.

Ensuring standards for quality, customer service and health and safety are met.

Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

Air Power System Engineering Service

Office Manager Cairo, Egypt. (Oct 2003 to Aug 2006)

Administrative business coordinating and work organizing.

Holding of all internal and external correspondents and public relation coordinating.

Financial administrator and holding the payroll system. EDUCATIONAL/ TRAININGS/ OTHER

SKILLS

QUALIFICATIONS & TRAININGS

2015 TOT Diploma: Ain Shams University

2009 Advance Diploma: Human Resource Management Degree: Excellent. College: Cambridge Training College Britain –UK Training Association. 2009 Advance Diploma: Business Management Degree: Excellent. College: Cambridge Training College Britain –UK Training Association. 2003 University Degree: B.Sc Commerce Degree: Pass. University: Ain Shams University Major: Business Administration. COMPUTER SKILLS

MS Office Word, Excel, PowerPoint, Outlook, Access, MS Windows, HR ERP System (Microsoft Dynamics Navision) Oracle learning management system

LANGUAGES KNOWN

Arabic (Native language), English (Read, Write and Speak),French (Read & Write) Egyptian (PP.No: A19590823) Married DOB: 17-05-1981

*Supporting Documents and References will be provided on request *

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