SHEELA NADAR

Mowaileh Commercial,

Sharjah

Mobile: +971 050*******

E-mail: addyon@r.postjobfree.com

CAREER OBJECTIVE:

To present the real commitment towards organization by way of synergic and dynamic working approach. Aiming to advance with learning attitude and responsibility to present result and make effort to contribute in organization growth.

Professional Summary:

• A result-orientedCustomer Service professional with over 9 years of experience in assisting customer with there queries.

• Job profile majorly involves helping customer with all the queries they have and ensuringtimely closure.

• Good team player with organizational abilities, adaptable &quick learner; possess skills to work under pressure; ability to take leadership.

PERSONAL DETAILS

Date of Birth : August 17th, 1991

Marital Status : Married

Languages : English, Hindi, Marathi, Tamil

Hobbies : Music, Outing with friends

Nationality : Indian

Gender : Female

Passport Details

Passport Number : P7401898

Date of Expiry : 26/1/2027

Place of Issue : Mumbai

Spouse Visa : Valid till July,2020.

EXPERIENCE

Suprdaily Infosys (Marol, Mumbai)

Chat process –April to August 2019(5month)

Handling Customer query

Creating Subscription and assisting them

Shan International (Sharjah, UAE)

Sales Consultant (7Month)

Overseas Manpower Recruitment agency, Sharjah

15th July 2018 Till Feb 8th, 2019

Out call Clients for recruitment

Hire in Bulk (Blue collar Labor)

Tata consultancy Service (Vikroli, Mumbai)

Sr. Customer Service Representative (2Yrs and 7Month)

15th September 2015 Till 20th April 2018

Worked for Taj Hotels Loyalty programme

Used to take inbound and outbound call

Email chat Process

Daily Report

Handling Escalation

Assignment of email

Attendance

Updating Night Shift Records

Training New Associates

Health Prime International (Andheri, Mumbai)

Sr. Customer Service Executive (5Yrs and 6Month)

29thMarch 2010 till 13th Aug 2015

Worked as a Sr. CSE in a US Inbound as well as an Outbound Process (Medical), giving confirmation calls to patients, scheduling appointments, cancellations etc.

29-03-2010 was selected as CSR-used to take inbound and outbound call (message, rxrefills, apptscheduling, confirmation, rescheduling, cancellation of appt)

Then promoted as Sr.CSR in the year 2012 - used to take inbound and outbound call

(message, rx refills, appt scheduling, confirmation, rescheduling, cancellation of appt+ answer R U THERE calls {clients call} make daily reports of call, attendance, log sheet)

also worked inRCM (insurance f\u) as insurance analyst From April, 2015 till 13th Aug 2015

Educational Qualification

TYB.Com Bagarka CollegeMaharashtra Board, 2013

HSC, Bagarka CollegeMaharashtra Board, 2010

SSC, St John, the Evangelist High School, 2008

Technical Skills:

MSCIT, Secured 74%

Basic Knowledge of Computers

Excel, Word, PPT

SKILLS & STRENGTHS:

Energetic self-starter with organizational and creative abilities.

Quick learner

Focused, Self-Disciplined and Positive approach.

Open minded and ready to accept challenges.

I hereby declare that the information provided above is all true to the best of my knowledge. Sheela Nadar

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