MOHAMMED YASIN.A

Flat no A ***, Shiv Sai Apartment, Sec 23, Seawoods Nerul Navi Mumbai:400 706

PH: 797-***-****. E-mail:addyo3@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position that will enable me to utilize my management skills, educational background, ability to work well with people and helps me to contribute effectively to the organizational growth.

PROFESSIONAL SKILLS

People Management.

Time Management.

Proficient in Windows (MS Office)

Career Extracts

Over 8 years of experience in Operations encompassing, customer service in the retail industry.

Current spearheaded efforts to accomplish store objectives of Shopper Stop Ltd., Mumbai as a Team Leader. (Built good relation with subordinate & Customer Oriented & Received certificates for consecutive Five months for highest enrollments, has cleared assessment for the next level i.e. Cashier, Team Member, Team leader)

Distinction in establishing optimum relationship with the team members to create harmonized environments.

Good communication, interpersonal, liaison and problem solving skills with the ability to work in multi-cultural environments.

Store Operations

Overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards.

Planning and execution for adequate Stock valuation and Inventory management.

Management Reports to provide feedback to key decision-makers.

Handling Customer grievances.

Training

Imparting appropriate In-house training on First Citizen Loyalty program & Customer Service Desk (After Sales Service).

Client Servicing

Ensuring high quality services, resulting in customer delight and optimum resource utilization.

Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

Delivering high-value services to upscale clients for exalting their satisfaction levels.

WORK EXPERIENCE IN SHOPPERS STOP

Team leader in vashi SSL store.

Customer Care Associate & Team Member (Customer Service Desk & First Citizen Desk)

Cashier

Customer Care Associate (CCA).

TEAM LEADER AT VASHI STORE

Maintaining a database of more than 1 Million loyal customers.

Conducting training of the staff for First citizen & Customer service desk.

Monitoring Exchanges, Alteration & Gift wrapping process.

Collecting customer database for the loyalty program.

Concept Selling (Customer Loyalty Program).

Conduct inventory management.

Analyzing & providing feedback to the Retail Team.

Co-coordinating with Marketing & institutions for Tie-ups & Schemes for First Citizens.

Sending periodic reports to Services office.

Tracking competitor’s performance by market survey.

People Management.

Customer management.

Business Planning.

Store Operations

Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards.

Coordinate the in-store promotional activities for new releases & special products.

Planning and execution for adequate Stock valuation and Inventory management.

Involved in running the business, including budgeting, accounting and marketing strategies.

Preparing Management Reports to provide feedback to key decision-makers.

Handling Customer grievances.

Visual Merchandising

Conceptualizing visual merchandising displays, windows, POP & design of retail outlets for maintenance of a high-end store Image.

Maintaining hygiene standards as well as aesthetic presentation of products.

Maintaining overall ambience and décor as per the standards.

Man Management

Imparting appropriate In-house training on Product Knowledge, Grooming, Sales, Service Excellence and Teamwork to store and support service staff.

Involved in Staffing, Recruitment, Motivating, Performance Review, Retention and Appraisal.

Client Servicing

Ensuring high quality services, resulting in customer delight and optimum resource utilization.

Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

Delivering high-value services to upscale clients for exalting their satisfaction levels.

OFFICE ADMIN & SENIOR ASSOCIATE AT TASKPRO SERVICES, SEAWOOD

People management and office expense management

Carrying administrative duties such as filing, typing, copying, binding, scanning etc.

Documentation and managing information, office supplies, etc

Creating and maintaining ecommerce website using software’s like Shopify and Magento

Responsible for ensuring customer satisfaction by handling questions via e-mail or chat.

Ensured all customer communications are professional, accurate, and timely.

Focus on abilities such as customer service, good writing skills, patience, attention to details, selling skills, conflict resolution, and computer literacy.

Office Admin:

Handle all the administrative matters including managing calendars, planning, making necessary arrangements, composing documents and organizing office for efficiency.

Adapted to diverse work styles and consistently provided friendly, personable service.

Demonstrated ability in providing exceptional customer service, completing account related tasks and implementing process improvements.

Functioned effectively within a start-up organization and developed new processes and procedures.

Customer Service Experience:

Developing customer relationships and solving customer issues on priority basis.

Eliminating expired products and uploading new product on website using Shopify

Providing or notifying shipping information to customers on regular basis

Generating invoices and handling customer’s billing concerns

Generating return labels, uploading tracking information

Promoting products and services, issuing Gift cards, creating new promotion and deals using Shopify and Magento

Listing of products and inventory management, maintaining the job knowledge

Reporting to supervisors, and forwarding unresolved queries to specialists.

EDUCATION QUALIFICATION

B.B.A

(Diploma in Retail)

IGNOU

UNIVERSITY

PASSED

HSC

MUMBAI

UNIVERSITY

March, 2006

PASSED

SSC

MUMBAI

UNIVERSITY

March, 2004

PASSED

COMPUTER SKILL

Basic Knowledge:

1.MS Office (Proficiency in Excel, Word and PowerPoint)

2.Hardware installation, router and LAN setup

Advanced skills:

1.Creating, uploading, modifying ecommerce website using platforms like Shopify, Magento

2.Data Mining to observe the trend using Excel

PERSONAL DETAILS

Date of Birth: 29th Aug 1979.

Marital Status: Married

Contact No.: 797-***-****

Email ID. : addyo3@r.postjobfree.com

Hobbies/Interests.: Cricket, listening music, playing carrom.

Strength and ability: Team leader quality, Timely achievement of goals, Motivated

Languages: English, Hindi, Marathi & Tamil.

Date:-

Mohammed Yasin Bagwala

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