Salesforce Sales

Bhavani

Salesforce Administrator

Email: ***************@*****.***

Ph #: 404-***-****

Objective:

To pursue a challenging career for the organization where there is an opportunity to share, contribute and upgrade my knowledge for the development and the growth of the organization.

Professional Summary:

•Around 4+ years of experience as SFDC Support Analyst and SFDC Administrator in Salesforce.com CRM Platform.

•Experience strong Knowledge in Salesforce Administration and Data Validation, Sales, Marketing, Customer Service and Support Development team.

•Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

•Global Support for users using front end CRM Application and working on cases and solutions.

•Experience strong Knowledge on both Sales and Service Clouds.

•Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

•Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

•Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

•Experience in Creating Roles, Profiles, Email Templates, Workflows, Workflow Actions and Approval Process.

•Coordinated and transferred knowledge to the offshore team and onshore team.

•Hands on Lightning working experience to perform tasks related to the day-to-day operation of Salesforce.com,user management, creating & maintaining custom objects and fields, handling bulk data migration, and maintenance of page layouts.

•Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

•Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

Skill Sets & Tools:

Salesforce

Technologies

Salesforce CRM, Apex Language, Apex Classes, Apex Triggers, SOQL,

Visualforce Pages, Workflow & Approvals, Dashboards, Custom Objects.

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader.

Languages

C, C++, java.

Operating Systems

Windows 7 / XP / Vista.

Web Related

HTML, Java Script, and CSS.

Environment

Salesforce.com(Classic & Lightning), Apex, Html, Xml, SOQL, VisualForce,

Force IDE.

Professional Summary:

Revel Systems May 2019 - Till Date

SFDC Admin/ Support

•Skilled the roles of Salesforce.com Administrator in the organization.

•Designed workflow rules and specified related tasks, time triggered tasks, email alerts, filed updates to enable business logic.

•Played a key role in vendor selection and Worked in the Zuora 360 Billing to view within the Salesforce.

•Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

•Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.

•Achieved import and export operations to load customer data and other master data adopting data loader.

•Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.

•Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.

•Worked closely with the legal team in implementing an end to end solution

•Streamlined the approval process across the Legal & finance team.

•Deployed the complete application in incremental change sets.

•Documented & conducted multiple training sessions across various teams.

•Responsible for Salesforce.com inquiries regarding issue resolution from all parts of the Sales and Product Marketing organization.

•Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.

•Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field Level security and configured their sharing settings.

•Skilled on Case Management, captured cases from the company's website and customer emails.

•Managed Auto response rules if customers approached beyond the business hours.

•Toiled on Record Types, Validation Rules, Triggers and Page Layouts.

•Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.

•Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.

•Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project coordination.

•Examined distinct business reports and governed the team on deployment and customization of those reports in Salesforce.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Lucent Systems Feb 2019 – May 2019

SFDC Admin

Responsibilities:

•Serve as primary system administrator for the Salesforce.com environment

•Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

•Manage Salesforce.com data feeds and other integrations

•Assist in training of new users, and grow the Salesforce.com skill set across the organization

•Assist the Users to usage of the Classic and Lightning of the Salesforce.

•Implemented in mapping the fields amidst the current reporting system and SalesForce using data loader.

•Employed Data Loader to read, extract, and load data from CSV files.

•Involved in creating the PriceRules for decreasing the automation on the CPQ Objects

Environments : Saleforce.com platform (Classic & Lightning), DataLoader, Permissions and Profile Settings, Automations,Salesforce CPQ and Price Rules.

Virtusa, India Jul 2015 – Oct 2018

Salesforce Admin

Client: Novo Nordisk, Denmark

Project: SCM (supply chain management)

Role: SFDC Administrator

Tools: Eclipse, DataLoader

Platform: Salesforce.com

Team size: 7

Novo Nordisk manufactures and markets pharmaceutical products and services, operating from Denmark. Novo Nordisk has international production facilities in seven countries. Application processes the product requests and enquiries received from the online web portal. The objective of the project is to maintain the optimal stock and generate various reports for the business analysis. It involves the following stages. Indent view generation and Approval, vendor enquiry, quotation, purchase order, invoice, stock and shipping management.

Responsibilities:

•Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

•Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and FieldLevel security and configured their sharing settings.

•Working experience with Sales Cloud for the configuration and creation of objects.

•Responsible for enabling network-based security and organization-wide list of trusted IP addresses.

•Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

•Created the workflows for automated lead routing, lead escalation and email alerts.

•Experience with Lightning console to customize, develop, design and manage ongoing system enhancements to meet the organization’s strategies.

•Develop training materials and documentation for users for new enhancements in the Lightning.

•Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.

•Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.

Project #2:

Client: Wells Fargo, USA

Project: WFSFDC

Role: Salesforce Administrator Tools:Eclipse,DataLoader

Languages: Apex, JavaScript

Platform: Salesforce.com

Team size: 5

WFSFDC is Wells Fargo's staging area where all the leads/opportunities for loan applications reside and are processed. SFDC receives a real time feed of application data in the form of xml from a Java Layer exposing an interface to SFDC. At SFDC the real time feed which is lead/opportunity data is processed and opportunities are created, opportunity stage is modified, tasks are created and finally the opportunity is assigned to available sales partners. DTC track (Direct to Customer track), DTC is one of the channels through which WF receives loan applications. SFDC DTC track is also used by Team Leads to run reports to view the number of opportunities assigned to a sales partner of their team.

Responsibilities:

•Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.

•Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.

•Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

•Working experience with Sales & Service Clouds for the configuration and creation of objects.

•Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.

•Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

•Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.

•Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

•Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

•Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Salesforce.com, Apex, Html, Xml, SOQL, JavaScript, VisualForce, Force IDE .

Qualification/Certification:

•Bachelor's degree in Computers from R.V.R & J.C College of Engineering, India in 2015.

•Salesforce Certified Administrator ADM-201.

Contact this candidate