KIMBERLY ANN QUINTON

***** ******** ******

Alternate 904-***-**** Callahan, FL 32011

Professional Profile

Resourceful, analytical and detail-driven professional with 35+ years’ experience in managing matters related to personnel, operations, finance, benefits and payroll processing with capabilities in completing multiple projects, competing deadlines. Interpersonal skills interface effectively with coworkers, management, customers and clients. Handle operations and departmental management ranging from client finance and funding to implementation of new processes and procedures. Professional Experience

Scheduler

R1RCM - Ascension St Vincent Sept 2019

Ensure that patients appointments are scheduled in a timely manner, and be pleasant and very professional.

• Take incoming calls from patients, and providers to schedule appointments for Breast Health.

• Work with Off-Shore Team to ensure all orders from providers are Indexed correctly.

• Update all Provider Orders in Trace that have been scheduled, cancelled or returned for corrections.

• Ensure all programs are updated daily with each call, and type of research.

• Ensure all updates are completed, in Ulti Pro, EFile and Trace. Senior Associate 2015 to Mar 2019

Alight Solutions, LLC Jacksonville, FL

Responsible for the Implementation of new clients, changes/exiting.

• Make changes and updates in Payroll System for new/existing clients. (PeopleSoft)

• Keep configuration changes up to date in excel and People Soft system.

• Keep BRD (Business Requirement Document) up to date.

• Submit request for all check/advice copies to pull from every test payroll run.

• Create and process Interface Files for all maestro tickets, need to process changes/updates.

• Kept SOP documents up to date.

• Work the daily file processes for NiSource – Different files everyday Monday thru Friday. Senior Associate 2011 to 2015

State Street Corp Jacksonville, FL

Responsible for Implentating changes to the system where installs are needed for clients.

• Submit a system requirement to make changes/adds to our payroll system.

• Research and resolve individual client cases, identified potential system issues and communicated to management for resolution.

• Keep tracking of all installs that pertain to the Project Team.

• Maintained and kept up to date on all system changes pertaining to programming. (Production)

• Keep documents up to date on changes/adds that have been installed due to enhancements.

• Manage and worked closely with programming teams on various system testing projects and special programing requirements including the documentation of system requests. Payroll Specialist II 2010 to 2011

State Street Corp Jacksonville, FL

Primary responsibilities included but were not limited to, analyzing, reconciling and processing data associated with monthly payroll activity for customized clients. Utilized UNIX Platform Payroll System.

• Provided identification, validation and testing of system requirements

• Trained and mentored new associates on client services policies and procedures.

• Acted as liaison between internal administration and outside vendor groups

• Ran post check run reports, prepare client funding requests, mailed out supporting documentation of monthly packages.

• Prepared monthly insurance carrier premium wires, medical refund splits and mailed out descriptions of adjustments and deduction reports to clients.

• Working with Unit Managers on system testing for high profile clients.

• Processed, audited and reconciled monthly/off –cycle check runs for over 200,000 benefit payments.

• Authorized/Audited and requested ledger adjustments, tax refunds, and 1099R corrections, Stop/Reissues, ACH Reversals and Return to Trust deposits.

• Set up meetings and work directly with Install and Programmers on complex testing for clients.

• Assist teams with multiple items that need quick turnaround times. Proof Operator 2009 to 2010

Bank of America Jacksonville, FL

Responsible for processing daily checks from local branches.

• Encoded the checks with the missing information routing, aba and/or account numbers.

• Balance each batched.

• Insert debit and credits for any out of balances. First Line Manager - Retiree Services Division 2002 to 2009 Citi Street-Company Name Changed 2008 to ING Jacksonville, FL Responsible for managing, counseling and training team of associates handling monthly payroll activities and reconciliation for over 150,000 plan participants receiving pension payments totaling in excess of 70 million dollars.

• Implementation of new clients and processes, including but not limited to assisting with the creation of project plans, development of test plans and the creation of new procedures

• Creation, review and communication of funding procedures for pension payments to and for external clients

• Processed FICA calculations, withholdings, funding and tax form reporting

• Provided extensive internal and external communications while maintaining focus on superior customer service to clientele

• Coordinated testing, written specifications/requirements, generation and review output of tax forms Pension Payroll Analyst

CitiStreet-Company Name Changed 2008 to ING 2000 to 2002 Jacksonville, FL

Primary responsibilities included but were not limited to, analyzing, reconciling and processing data associated with monthly payroll activity for a variety of clients

• Provided identification, validation and testing of system requirements

• Acted as liaison between internal administration and outside vendor groups

• Created and maintained desktop procedures and supported the implementation of project teams and functions

• Responsible for client reporting

Education

Diploma, General 1983

Robert E. Lee Senior High School Jacksonville, FL

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