DEEPAK GUPTA

QA Integration and End-End Lead

Linkedin: https://www.linkedin.com/in/dgupta-deepak

Email: addyk0@r.postjobfree.com

Phone: 614-***-****

Extensive experience in executing projects in Agile/Scrum 3 amigos methodology and testing as per agile best practices/guidelines.

Profile Synopsis

Competent professional with over 15 years of experience in leading and managing a high-performing Software Team through all phases of application development but latest focused on QA/Testing Integration and End-End (automation and manual) in agile scrum and traditional SDLC Waterfall, I2I methodologies.

Lead QA, BA and test team to be able to transform from heavy to lean process through automation/RPA, Agile methodology (3 Amigos) and DevOps Tools using latest technology tools, methodologies and programming languages including Ruby, Java, Python, JavaScript etc.

Having experience in working as QA cum BA role on part of UAT execution and coordination on defects management & triaging in close collaboration with business users.

Strong knowledge and experience using latest technology testing tools including Postman, Selenium, Cucumber BDD, Jira, Confluence, GitHub, RPA based automation tool, DevOps Jenkins, TeamCity, GitLab etc.

Established and enforced Standard Test Processes and Deliverables (including defect management and quality metric reporting) within the gated process to streamline automation and manual testing efforts.

Sound knowledge of other testing tools- HP ALM/QC, UFT/QTP, PPM and OATS.

Certified in SAFe4.0(Scrum of Scrum), PMI-PMP, Six Sigma and HP ALM/QC.

Experience of SAP and Oracle Apps ERP projects for multiple country roll out from end-end solution testing from onshore and offshore.

Prior experience in Software Development in J2EE, VB Script, Java Script, CSS, Oracle technologies along with various application servers like BEA WebLogic, IBM WebSphere and Sun One.

Gained international experience and worked with companies such as McGraw Hill, Zaps Technocrats, Wipro, GE, Satyam Computers and Sierra Optima.

Domain expertise in Retail, Health Care, Manufacturing, Telecom (Wireless), Publication/Education, ENU-Utility and Finance/Brokerage.

Successfully led key clients- Kroger Technology, SAS-Data Analytics, Cardinal Health, Isuzu, Novartis, CLK(Turkey), GE Lighting, LOWES, CVS Caremark, J&J, Convergys, CISCO, BCBS and Charles Schwab.

Key Skills

Test Architecture and framework design

Software Testing end-end (Automation and manual)

QA Test Strategy/Plan for Integrations and End-End Standard Test Process and Procedures

DevOps/SDLC Tools Mgmt.

Testing Estimates

Risks planning and mitigation

Agile/Scrum Planning

Key Result Areas:

Lead QA/test team to be able to transform from heavy to lean process through automation/RPA, Agile methodology (3 Amigos) and DevOps Tools.

Defined and implemented the Key Performance Indicators (KPIs) of the Testing Team within the organization; supervised the assignments of off-site testing resources, as needed.

Test Architected with approach and designed framework for test automation

Set definition of test estimation criteria, prioritizing test cases and reviewing the test reports and testing artifacts.

Defined and implemented a structured way of handling opportunities involving client meeting / solution pitch / Request for Proposal (RFP) response / Request for Information (RFI) response / presentation.

Updated the regression pack to provide the best application coverage; guided the Regression Team and ensured timely delivery for each regression cycle.

Established industry standard testing practices including rapid software testing, risk-based testing practices using tools such as DRBT.

Sourced, vetted and on-boarded QA staff and built a release management team to enhance productivity. Established and implemented inter-departmental knowledge sharing to enhance on-boarding of incoming testing personnel.

Championed the change in perception of software testing to being integral to the SDLC, went on to reduce development costs while improving product quality.

Enabled a client in setting up a Testing Centre of Excellence (CoE) (Test Factory/Test Service Centre) by benchmarking with industry best practices and quality frameworks; conducted cost-benefit analysis and established the strategic roadmap and business case for setting up the Testing Centre of Excellence (CoE). Education

B.E (Electronics and Instrumentation Engg.) from Bundelkhand Institute of Engineering and Technology, Jhansi in 1996

Technical Skills

Technologies: Oracle Apps-SCM, Data Management/Data Analytics, FIN, HRMS, Java/J2EE, EJB, Oracle, SAP HR, S&D, Siebel CRM

QA/Testing Tools: Postman, HP ALM/QC, QTP, OATS, RestAssured Agile/DevOps (CI/CD) Tools: Jira, Confluence, GitHub, Jenkins, TeamCity, GitLab Other Tools: LICEcap, ERWIN (Data Modeling tool), Interwoven Team Site EliteNet, TOAD7.0, Cute FTP Pro 2.0, QFD, Minitab, Pugh Matrix, FMEA, C&E Matrix, CAP Programming Languages: Ruby, Java, Python, Java Script, VB Script, HTML, SQL, PL/SQL Database: Oracle, MS Access

Operating Systems: Apple Mac OS X, Unix, MS DOS, WINDOWS Testing Tools: HP ALM/Quality Center, HP UFT/QTP, OATS, DevOps Jenkins, JIRA, Selenium, Cucumber BDD, LINKBOT PRO 5.5, Clear Quest and MxMx Configuration Management: VSS, Serena/PVCS, CVS, GitHub, Artifactory, Confluence Servers: IBM Web Sphere App Server, Web Logic, Java Web Server. Work Experience

Title: EPS Payments Function Program/Projects

Client: Kroger Technolgy, Cincinnati, OH.

Duration: Jul’2019-ongoing

Role: QA Lead Integration and End-End

Responsibilities:

Leading and working in collaboration for the Kroger Technology Payments department function and IT Team for new initiative to their end customer experience enhancement in terms of payment for purchasing any items through Kroger Cash program, a noble and reloadable virtual gift card on the foundation of Kroger digital wallet and Kroger Pay functionality

Kroger Fuel Mobile Payments solution through Mobile App, Digital and in End-End integrating with 3rd party/external vendor systems including WP, Toshiba, BH, Accertify, Chase, POS, Loyalty, Stratus systems

Integration and End-End Test Strategy/Test Planning.

Test cases/scripts design and execution for very complex to medium complex Jira user stories.

Defects logging and defects management utilizing Agile Jira tool, steps to reproduce, test environment and test data details etc. as part of some of the critical and mandatory details in the defect capturing process.

Guiding team technically on issue resolution in timely manner.

Conducted test scheduling, execution and defects management in collaboration across all the work streams for all the testing activities and tracking them with complete details in the Jira.

Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc.

Communicating testing dashboard on week/daily progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders. Title: Data Management (Web-based

application) Client: SAS-Data Analytics, leader in analytics.

Duration: Feb-June’2019

Role: QA Lead

Responsibilities:

Leading and testing Data Management products FSMGR and RDM

End-End Test Strategy and Test Planning.

Data Management products- RDM and Fed Server Management testing Jira user stories UI cross browser, pseudo localization.

Test cases/scripts design and execution for very complex to medium complex Jira user stories.

Defects logging and defects management utilizing LICEcap recording, screen shot capturing, steps to reproduce, test environment and test data details etc. as part of some of the critical and mandatory details in the defect capturing process.

Guiding team technically on issue resolution in timely manner.

Conducted test scheduling, execution and defects management in collaboration across all the work streams for all the testing activities and tracking them with complete details in the Jira.

Daily Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc.

Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders. Title: Global Permission System (Java/web-based application) Client: SEG, K-12 and Higher Ed Business Group (McGraw Hill Education) Organization: McGraw Hill Education.

Duration: Apr’17-Jan’19

Role: Software Test Lead

Responsibilities:

Instrumental in facilitating Agile Software Development team for Sprints backlog, Sprint planning, Daily Scum meeting, Sprint review and Sprint retrospect discussion in collaboration with Product Owner and Scrum team

System Integrating Test Strategy (SIT) and test Planning (release wise cycle like IT, UAT).

Leading team of test automation and DevOps Engineers to help in setting/configuring Jenkins Server, Apache Tomcat and other integrated Db and application environment, user group creation and provide required access/privilege to user’s setup etc. and scheduling jobs for daily/need basis deployment in the Jenkins jobs from lower environment to higher environment for code migration etc.

Automated regression test suite using open source Selenium and Cucumber BDD framework for high priority user stories in the Jira.

Guiding team technically on issue resolution in timely manner.

Conducted test scheduling, execution and defects management in collaboration across all the work streams for all the testing activities and tracking them with complete details in the Jira.

Daily Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc. by involving key stakeholders like Functional Consultant, Technical, Environment, Data team, PM/PgM, PMO etc.

Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders.

Executing Root cause analysis (RCA) and suggest corrective measures in case of escalation / deviations. Additionally, I am responsible for managing and leading other team members of my portfolio Quality Assurance and Quality Control function involving other projects including Oracle OTC application, TM1 and Subscription project in terms of putting up System integrated test strategy aligned to enterprise systems transforming from heavy process to be lightweight processes through Automation (RPA based tools) and DevOps following Agile methodology (3 Amigos).

Title: PMOD-Pharma Modernization Phase1(SAP Implementation Program) Client: Cardinal Health (USA)

Organization: Wipro Tech.

Duration: Apr’16-Mar’17

Role: Senior Test Consultant

Responsibilities:

Set up and configure the HP ALM/QC tool in terms of field customization, excel based report generation using query builder at d/b schema/table level, user group creation and provide required access/privilege to users.

Formulating user training doc on HP ALM process and checklist to the users.

Customizing dashboard graphs, generating excel based report using query builder SQL query writing for key testing metrics like % test execution plan vs execution, no of passed, failed, blocked, in progress test scenarios/cases, defects aging and severity wise defects (Critical, High, Medium etc).

Daily Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc. by involving key stakeholders like Functional Consultant, Technical, Environment, Data team, PM/PgM, PMO etc from respective track.

Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders.

Supervising metrics collection and analysis of process adherence on HP ALM, guiding team to correct them in timely manner.

Managed and maintained for ~6000 users all across with-in the organization enterprise wise for

~50+ project/application domains including PMOD and other programs. Was able to respond and resolve users’ technical issue in time on priority which was well appreciated by Cardinal Health senior leadership. Got 3 times consecutively appreciation from the TCoE Leadership. Title: Isuzu Motors North America (SAP Implementation Program) Client: Isuzu Motors North America

Organization: Wipro Tech.

Duration: Oct’15-Mar’16

Role: Senior Test Manager/Test Consultant

Responsibilities:

Set up and configure the HP ALM/QC tool in terms of field customization, excel based report generation using query builder at d/b schema/table level, user group creation and provide required access/privilege to users.

Leading use of HP ALM/QC tool aligned to business processes; module/track wise.

Formulating user training doc on HP ALM process and checklist to the users

System Integrating Test (SIT) Strategy and test Planning aligned to release wise cycle including IT1, IT2 and UAT.

Steering functional test scenarios/cases upload automatically by just single click using excel spread sheet customized to the HP ALM/QC in respective folder track/module wise to the respective IT1/IT2/UAT cycle mapped to the right release.

Conducted test scheduling, execution and defects management in collaboration across all the work streams for all the testing activities and tracking them with complete details in the HP ALM/QC tool for all the releases and modules.

Customizing dashboard graphs, generating excel based report using query builder SQL query writing for key testing metrics like % test execution plan vs execution, no of passed, failed, blocked, in progress test scenarios/cases, defects aging, severity wise defects (Critical, High, Medium etc).

Daily Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc. by involving key stakeholders like Functional Consultant, Technical, Environment, Data team, PM/PgM, PMO etc from respective track.

Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders.

Supervising metrics collection and analysis of process adherence on hp alm, guiding team to correct them in timely manner.

Executing Root cause analysis (RCA) and suggest corrective measures in case of escalation / deviations.

Title: Novartis Health Care (SP2013 SharePoint migration Program) Client: Novartis Health Care, USA

Organization: Wipro Tech.

Duration: Jul 2015- Sep 2015

Role: Senior Test Manager at Offshore

Responsibilities:

Migrated the on-Premises 2010 SharePoint sites to SP 2013 in cloud with minimal or zero disruption to current business services.

Boosted business user experience by providing latest features and functionalities.

Checked retirement of existing on-Premise Farms by end of Q1 2016 and elimination of associated costs.

Improved overall SP2013 migration program scope, 400+ applications (Custom and Advanced) to be migrated and tested end-end from the existing SP2010 platform to SP2013 platform in different waves(0-25) right from requirement analysis, design, data migration, implementation and end-end testing.

Spearheaded end-end testing ownership of the 400+applications/sites getting migrated on to the new SP2013 platform.

System Integrated Test (SIT) Strategy, test Planning and test scheduling with seamless coordination in collaboration across all the work streams for all the testing activities and tracking them with complete details in the HP ALM test management tool.

Setup and streamlined testing processes for micro level tracking progress of each and every application/site in terms of daily/weekly progress, daily defects triage, tracking of all the defects and proper update with closure in time per SLA defined.

Defined the Testing process checklist in collaboration with BA, PMs, PQM, Test Lead to ensure of no process deviation

Transitioned above processes defined and streamlined to the Test Lead to maintain it on regular basis with guidance on need basis.

Assessed daily and weekly test cases execution testing dashboard customized to the program requirement using HP ALM tool and communicating the results and deviation in terms of schedule, process compliance etc. from the tool.

Daily Defects Triaging with customer, Dev, BA, Architects, PMO to ensure all the defects resolution and closure per SLA defined.

Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders.

Testing metrics like % test execution plan vs execution, no of passed, failed, blocked, in progress test scenarios/cases, defects aging, severity wise defects (Critical, High, Medium). Title: CLK Enerji Program

Client: CLK, Turkey

Organization: Wipro Tech

Duration: Jul’14- Jun’15 Role:

Senior Test Manager

Responsibilities:

System Integrated Test (SIT) Strategy, test Planning, test scheduling with seamless coordination in collaboration across all the work streams for all the testing activities and tracking them with complete details in the OATS tool for all the releases and modules.

OATS test management tool being very new and no expertise being available in the Organization or outside, took up this challenge, did deep diving and learned the tool self-exploration.

Travelled to Istanbul (Onsite Client location), conducted 10-15 testing workshops with both our internal team and customer team train them with user guide documentation step wise along with screen shot which was very well appreciated by client and program management team.

Assessed daily & weekly test cases execution testing dashboard customized to the program requirement using OATS tool and communicating the results and deviation in terms of schedule, process compliance etc. from the OATS tool Conducted Defects Triaging with customer IT, PMO, Wipro functional/technical/Arch. Team along with 3rd party vendors to ensure all the defects resolution and closure per SLA defined. Managed metrics collection and analysis for all the projects in the portfolio.

Team mentoring, guiding them with good supervision, recognizing team for their good work by regular team connect and maintaining the PSQUARE tracker for Wipro higher management.

Title: GE Lighting Circuit Program

Client: GE Lighting &Solutions, USA

Organization: Wipro Tech.

Duration: Jul’13- Jun’14

Role: Senior Test Principal Consultant at Onshore

Responsibilities:

Led 200+ super users/business SMEs for test Planning, integrated test strategy and test scheduling with seamless, coordination for all the testing activities and tracking them with complete details in the HPQC for all the 4 major test cycles-String, IT1,IT2,IT3,IT4 with all the GE Super users and business SMEs.

Executed GE IT, Solution Delivery and Business team for design and modify the integrated test scripts and uploading them into the HPQC.

Tracked daily & weekly test cases execution testing dashboard customized to the program requirement using Query Builder/db schema level in the HPQC and communicating the results and deviation in terms of schedule, HPQC process compliance etc. from the HPQC tool as well GE Colab tool.

Daily Defects Triaging with GE IT, Solution Delivery, Business Lead, PMO, GE IT Directors and other required stakeholders including Wipro and other vendors to ensure all the defects resolution and closure per SLA defined. Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders including GE business Heads, Leads, IT Directors etc. This was well appreciated by Client Director, Business and IT team.

Title: LOWES IWE QA Program

Client: LOWES, USA

Organization: Wipro Tech.

Duration: Jul’12- Jun’13

Role: Onsite Test Lead

Responsibilities:

Played instrumental role in facilitating Agile Software Development team for Sprints backlog, Sprint planning, Daily Scum meeting, Sprint review and Sprint retrospect discussion in collaboration with Product Owner and Scrum team.

Liaised with LOWES QA Manager for forecast to plan for the resources.

Allocated projects to the leads based upon their skill set and application functional knowledge.

Assessed test planning/strategy preparation and review in collaboration with customer.

Reviewed project & schedule estimates with BA and LOWES QA Manager.

Executed and managed the project using Agile SDLC methodology and tools such version one and Mavenization process for Continuous Integration, Development and Deployment.

Micro level tracking and monitoring the progress of each of the deliverables with daily scrum meeting with the team. Provide consolidated weekly dashboard reports of all the projects in the IWE QA portfolio to LOWES QA Manager, Program Manager, PMO, Release management and other customer stakeholders highlighting all the issues/ risks with mitigation plan and progress of all the projects in terms of RAG status, test metrics etc.

Review and submit the weekly time sheets of the team in the Clarity tool for LOWES QA management approval within the invoicing cycle every month.

Emerged as SPOC for all the resources ramping up, interviews and recruitment plan.

Designated key resources in the portfolio and have the back up plans ready during their holidays / vacation.

Team appraisals with qualitative feedback to help them doing good job.

Provide support to key TCoE initiatives such as stream lining the process of QC update for all the test related activities and metrics on regular basis.

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