Assistant Customer Service
Resume:
Brenda Lopez
Socorro, Texas 79927
OBJECTIVE Seeking to work in a fast pace environment where I can apply and enhance my skills and knowledge for a mutual benefit. I am a punctual, fast learner, motivated individual who takes pride in my work and would like an opportunity to demonstrate my abilities by providing the upmost customer service experience for both internal and external customers.
EXPERIENCE EXPEDITORS (STAFFING SOLUTIONS
NOVEMBER 2019 TO PRESENT
CUSTOMER SERVICE SUPERVISOR / LOGISTICS COORDINATOR
Service and coordinate shipments for our 2 biggest accounts. I supervise four CSR's and eight employees from the floor. I visit with customers and have meetings with them every Thursday to ensure they are happy with our service and to collect information if they need additional services. I supervise that all shipments are received complete and that they are processed in the system in a timely manner. Manage inbound, outbound and hotshot shipments. I utilize MAS, E.X.P.O, Edoc and Previo Electronico systems. My customer visits our warehouse once a month and we review inventory and walk the plant to review that all their material is accounted for and stored as per their instructions. Run monthly reports and graphs to review statistics with my superiors to ensure we are meeting our forecast. Organize my team and ensure they are aligned with the company's goals, coordinate schedules and approve vacations.
ENERGREEN EXPRESS LLC.
JULY 2019 TO NOVEMBER 2019
TRAFFIC AND LOGISTIC COORDINATOR / BROKER
I coordinate the trips by scheduling them, I distribute the loads to the drivers and I am aware of all the runs are delivered on time and I am in constant communication with the drivers, I look for and attend the customers visiting them I make quotes, I make appointments for the deliveries of the loads by the customers, I am 24/7 taking calls and emails, if it happens any accident with any truck send help to the driver to where he is, I give 100% customer service i attend emergencies, I try to cover them 24 hours, if I do not have staff to cover some run I look for other carriers and owners who can help me do the service on time
BROKERS LOGISTICS (PARTNERS PERSONNEL)
JUNE 2019 TO JULY 2019
SHIPPING AND RECEIVING CLERK
Ship and receive FedEx and UPS small packages. Receipt is captured in our system and distributed among our local offices and our customers with rented spaces. Process incoming and outgoing packages both via FedEx/UPS or freight carrier companies. Assign appointments for incoming freight as well as call transportation companies for pickups and issue outgoing freight bills. Assist forklift drivers to unload trailers upon request. Coordinate quality inspections for all incoming/outgoing freight and ship upon approval. Process shipper labels for FedEx and UPS and distribute to our loaders to apply accordingly. Take inventory daily and report out any discrepancy or any material left on the floor then send to my superiors. Review and update our system to check for new orders to be processed.
GREENBAY PACKAGING (PARTNERS PERSONNEL)
FEBRUARY 2019 TO JUNE 2019
SHIPPING AND RECEIVING CLERK/ FORKLIFT DRIVER S LEAD
Organize local drivers accordingly. I ensure customer service input orders so we may load them. Would stage foreign orders and talk to brokers to make appointments for pickup. Input load list into system so they could load in Juarez. Send material to Juarez to get reworked. Expedite documents to Juarez to get documentation for Mexican customs for import and export. Lead and assign forklift drivers according to business needs. Made sure local drivers and Juarez drivers made it on time to pickup. Processed all paperwork for pickup and delivery. Receive all material, sort and deliver per department. Input work orders into our system and then ask quality to check if material was ready to send to customer. Daily inventory review to check what was ready to be loaded. Input all BOLs into system on a shared drive so that everyone in the corporation could access them and finance may process the invoices. I also assisted forklift drivers as a floating loader when the department was very busy.
CAPSONIC AUTOMOTIVE AND AEROSPACE (TRUTEMPS)
JANUARY 2017 TO DECEMBER 2018
SHIPPING AND RECEIVING CLERK
Receive all materials in our Four shift system. Loading and unloading shipments of raw materials for production in our Juarez facility on a standard forklift to include driving it (licensed). Constant communication with the quality department to review inventory and segregate any product not in compliance. Manage quarantine inventory and maintain an excel file for our internal use and communicate updated information to our Juarez Engineering team and await disposition. Repack and label reworked material using barcode labels identifying its contents. Inventory management for our El Paso Texas, Juarez and Elgin Illinois plants. Physical and cycle count inventory to keep current and up to date counts for all three plants.
EMERSON (SELECT SERVICES)
NOVEMBER 2016 TO JANUARY 2017
SHIPPING AND RECEIVING CLERK
Shipping and receiving material to be sorted and reworked. Review and inspect all incoming material as well as outgoing to ensure internal and external customer satisfaction. Received incoming material into the SAP system and prepared freight bills to ship outbound product.
CARDINAL HEALTHCARE (SELECT SERVICES)
SEPTEMBER 2016 TO NOVEMBER 2016
SHIPPING CLERK
Sort and review sterilized medical product to be packaged. Ensure all processes are followed for proper handling and prepare load for shipment. Prepared bill of lading to ship material via local freight and internationally.
HOLISTIC CARE HOME CARE AGENCY
AUGUST 2016 TO SEPTEMBER 2016
HEALTHCARE PROVIDER
Provided care for elderly patients and helped them with all their immediate needs which included but no limited giving them their medication, helped them bathe, check their vital signs and sugar levels on a daily basis. Provided their meals and helped feed them. Read stories and kept them entertained until bed time then lastly put them to sleep.
REFACCIONES CHAMIZAL
JANUARY 2010 TO JULY 2013
ADMINISTRATIVE ASSISTANT
Processed invoices in FOX PRO system, maintain control of all suppliers and process their payments, also applied payments made by credit customers. Interacted with national and international suppliers of auto parts. Coordinated trips to Las Vegas and California conventions of auto part suppliers. Processed payroll and maintained employee files to include payments of and Infonavit. Assisted in new hires and terminations. Used Word, Excel, Outlook and FOX PRO systems.
EXPERIENCE SERVICIOS ADMINISTRATIVOS ATLAS S.A. DE C.V.
JANUARY 2009 TO JANUARY 2010
ACCOUNTING ASSISTANT/ HUMAN RESOURCES
In charge of payroll for the Sonora, MX and Sinaloa, MX areas (21 stores). Managed overtime, vacation time, processed grievances, terminations, employee loan deductions, process employee seguro social policies exporting them from TRESS system and Infonavit payments
URBANIZACIONES Y CONSTRUCCIONES BCH S.A. DE C.V.
MAY 2004 TO AUGUST 2007
ACCOUNTING ASSISTANT/ HUMAN RESOURCES
Process payroll via MPE system, payments to IMSS, payments to Infonavit, SUA, Dispag, IDSE, I controlled company provided savings accounts for employees and managed their loans. Handle all employee files including submitting surveys to INEGI. In charge of calculating the ISN and processing new hires and terminations through the Contpaq system. I process checks and payroll and deliver to different sites; I process conciliations and ensure IVA taxes are paid monthly.
CORRMEX CIUDAD JUAREZ S.A. DE C.V.
SEPTEMBER 2003 TO MARCH 2004
BUYER/ GENERAL MANAGER ASSISTANT
In charge of National and International purchases, made monthly purchases of paper (main raw material component) via NAF purchasing system. Assisted our General Manager and coordinated and booked business trips for all foreign employees.
ACEITE LUBRICATES CHIHUAHUA S.A. DE C.V. (EXXONMOBIL)
JANUARY 2001 TO MAY 2003
ADMINISTRAVIE ASSISTANT
I supervised all warehouse activities and had five delivery drivers reporting to me. Managed the shipping and receiving area and coordinated inbound and outbound freight and daily deliveries. In charge of credits and collections, invoicing, customer service, phone sales and petty cash. In charge of conciliations, month end close, traveled to Chihuahua on a regular basis for administrative meetings, conducted physical inventory every two weeks, I kept the business keys to open every day. I utilized word, excel, Contpaq, Cheqpaq, and Megapaq.
EDUCATION 1999 Preparatoria Iberoamericana
High School diploma
2010 Universidad Regional del Norte (Accounting) No graduate.
SKILLS Computer skills: Word, Excel, Power Point, Outlook, SAP and various accounting systems, labels from FedEx and UPS, Kiwi, Putty, AS400, Fourth Shift. Experience with Cherry-picker, MAS, E.X.P.O, Edoc, Previo Electronico
Languages: English 80% (written and oral)
Spanish 100% (written and oral)
Licenses: Forklift driver license
REFERENCES Available upon request.
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