Customer Service Sales
Resume:
RAQUEL R.
BERNARDO
Abu Dhabi, UAE
addyij@r.postjobfree.com
W O R K I N G E X P E R I E N C E
HEAD CASHIER/ADMINISTRATIVE ASSISTANT Feb 2011 – Jun 2020 Landmark Retail Investment LLC - HOMEBOX
Abu Dhabi – UAE
Providing customers a personalized, friendly and efficient cashiering service.
Ensuring office procedures and systems operate efficiently.
Handling requests for information and data.
Setting up e-mail groups for committees.
Preparation of various reports for store managers.
Provide accurate administration of all paperwork generated at Office and Store level.
Supervising the work of cashiers and assigning work for them.
Checking stationary levels and ordering new supplies.
Meeting and greeting clients and visitors to the store. ACCOUNT MANAGEMENT SPECIALIST Jan 2009 – Feb 2011
Globe Telecom, Inc. – Philippines
Coordinate with Account Managers in managing account activities and processes.
Analyze and manage account renewal process.
Analyze and resolve client queries in accurate and timely manner.
Maintain positive working relationship with clients for business growth.
Develop effective business presentations according to the client needs.
Develop and maintain client reports.
Review reports for accuracy and integrity.
Manage endorsement requests and change requests from customers.
Develop account management plan to meet business objectives.
Provide excellent customer service to ensure customer satisfaction.
Organize staff training for performance and skill developments.
Ensure client deliverables are in accordance with company standards.
Execute and manage assigned work within allotted timeline and budget.
Review and manage fund transactions, payments, invoicing, remittance, etc.
Organize account meetings and provide agendas and meeting notes. SALES AND MARKETING OFFICER Apr 2005 – Apr 2007
Secret Recipes Food Corp – Philippines
Implemented marketing, advertising and promotional campaigns; planned and organized promotional presentations
Supported sales team and director by providing sales data, market trends, forecasts, new product information; relaying customer services requests. Created and managed monthly and quarterly reports
CASHIER Nov 2002 – Feb 2005
Super Concepts, Inc. - Philippines
Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience.
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Established or identified prices of goods, and tabulated bills using cash registers or optical price scanners.
Received payment by cash, credit cards, or debits, and issued receipts, refunds, credits, or change due to customers.
Maintained clean and orderly checkout areas and completed other general cleaning
C A R E E R
O B J E C T I V E S
A highly competent, motivated
and enthusiastic admin cum
cashier with experience of
working as part of a team in a
busy office environment. Well
organized and proactive in
providing timely, efficient and
accurate administrative support
to office managers and work
colleagues. Approachable, well
presented and able to establish
good working relationships with
a range of different people.
Possessing a proven ability to
generate innovative ideas and
solutions to problems. Currently
looking for a suitable position
with a reputable and ambitious
company.
E D U C A T I O N
Bachelor of Science:
Computer Science
Adamson University: Manila –
Philippines (1993 – 1997)
High School
Paco Catholic School: Manila -
Philippines (1989 – 1993)
2 P a g e
KEY SKILLS AND COMPETENCIES
Good all round Admin and Cash Knowledge.
Excellent Customer service skills.
Strong organizational, administrative and analytical skills.
Knowledgeable in POS (Point of Sale) / ORACLE POS system, IRIS.
Excellent working knowledge of all Microsoft Office packages.
Work well independently and as part of a team.
Ability to produce consistently accurate work even whilst under pressure.
TRAINING ATTENDED
Quality Entry Professionals – Y2K Training Course
November 10, 1997 – January 26, 1998
Ateneo de Manila Business School - Philippines
P E R S O N A L
I N F O M A T I O N
Date of Birth: 16 April 1976
Nationality: Filipino
Marital Status: Married
Languages: English and Tagalog
REFERENCES – Available on request
I hereby certify that the above information mention is true and correct to the best of my knowledge and belief. A R E A S O F
E X P E R T I S E
Office procedures
Data management
IT skills
Customer service
Reception support
Diary management
Minute taking
Filing / archiving
Branch cashiering
Customer facing
Stock balancing
Sales and Daily collection
Gift Cards
Cash Management
Cash Register Use
Communication
Cancelling Receipts
P E R S O N A L S K I L L S
Numerate
Investigative
Pro-active
Problem solver
Dependable
Efficient
Flexible Schedule
Friendly
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