Claude Pagou

Olive Branch, MS *****

addyi6@r.postjobfree.com • 662-***-****

Quality Assurance Executive

Certified Six Sigma Master Back Belt Professional

Results-driven quality management professional expert at combining leadership, effective management strategies, development proficiency, and strategic planning techniques to deliver significant budget control, financial planning, and capital spending management in highly competitive business markets. Expert in continuous process improvement, lean management. Strong communicator with the ability to motivate employees, proactively recruit and train new personnel, and implement termination procedures. Knowledgeable environmental safety specialist recommending in-house quality procedures that comply with industry standards and specifications.

Areas of Expertise

Quality Management

Sanitation Program Management

SQF Practitioner

Team Management

Communications

Leadership & Mentoring

Maintaining Quality and Safety

Lean Management

USDA, FDA, State Audits

Recruiting and Training

Master Sanitation Schedule

Financial Management

Environmental Monitoring

PM Program

Equipment Validation & Qualification

Gasket and Pump Program

Career Accomplishments

Increased productivity, environmental awareness, and ensured customer satisfaction in a fast-paced production company.

Optimized strategies and ensured quality and operational procedures were met through working closely with internal teams, including knowledge exchange, training, and goal sharing.

Professional Experience

Super Store Industries – Turlock, CA

SR. SANITATION MANAGER (2017 to 2020)

Lead implementation and administration of store’s quality program and quality systems panel, including safe quality foods (SQF), food safety (HACCP/HARPC), GMPs, allergen control, food defense, chemical control and traceability, nonconforming procedures, and government and customer requirements and coordinate with other department heads to ensure food safety and quality objectives are met. Participate in the implementation of programs to improve organizational effectiveness. Write and implement master sanitation and cleaning procedures for equipment and facility, ensuring adequate levels of supplies and equipment are available to facilitate efficient and effective sanitation operations. Conduct internal audits as Food Safety and HACCP Team participant. Perform new equipment validation and provide sanitary design recommendations for new installations and existing equipment. Ensure safety of plant personnel. Oversee raw material receiving program. Lead continuous improvement team, including 5’S Program, Kaizen Even, RCA, and lead Gemba walk. Employ Six Sigma and lean principles such as Value Stream Mapping, 5S, Visual Factory, TPM, Just-in-Time, Demand Flow, Single Piece Flow, SMED, Continuous Improvement Process, Kaizen, DMAIC, SPC, and other statistical problem-solving tools.

Selected Contributions:

Supported CCNA expansion project by leading the validation process, writing SOP, and conducting CIP validation.

Orchestrated plant-wide paperless project. Company now uses red zone platform technology to enter data using tablets.

Evaluated HACCP and other prerequisite programs and facility sanitary conditions, risk, corrective actions, and remediation strategies.

Conducted process validation, equipment qualification, and supplier qualification.

Performed weekly food safety inspections and quarterly integrated pest management assessments.

Improved sanitation standards and safety and quality of product based on recommended changes to equipment, facility layout, lighting, ventilation, and work practices.

Hosted and facilitated ISO-9001, ISO-13485 audits, customer audits, internal audits, and OSHA inspections.

Established and maintain Quality Management System and Master Sanitation Schedule.

Conducted incoming inspection, in-process inspection, final inspection, C of C, C of A.

Interfaced with clients and provided as needed customer support.

Determined resources and provided training, guidance, and leadership to plant personnel

Collaborated with team to complete documents, including DCR, ECO, NCR, CAPA, SCAR, and ASL.

Proactively worked to prevent food safety, legality, and quality problems from occurring

Designed and enforced programs and procedures outlined in plant Food Safety and Quality Manual to support compliance with the SQF global standard for food safety and other third part audits.

Supervise and coordinate all sanitation activities with assigned Supervisor

Schedule, train, coach, counsel all assigned staff and Lead by example, modeling team readiness and dependability

Conduct Supervisor performance reviews and Analyze sanitation metrics, standards, budget

Motivate, coach, and encourage staff to reach their maximum potential

Issue and/or recommend Disciplinary Actions when necessary.

Coordinate sanitation activities with production, maintenance, and quality control management

Adhere to developed cleaning methods and procedures which are designed to eliminate operating problems, and improve sanitation efficiency

Ensure documentation, review and compile assuring audit readiness at all times

Follow Lock Out/Tag Out and HAZCOM programs

Follow equipment ATP testing, data interpretation and corrective action as needed

Oversee the chemistry and resource management at assigned locations

Carry out management responsibilities in accordance with our best practices, policies, procedures and applicable laws

Follow and assist in the review of the Good Manufacturing Practices (GMP), Safe Quality Food standards (SQF), Personal Protective Equipment (PPE), and enforcement as well of all established Safety rules and practices

Crossroad Farm Dairy – Indianapolis, IN

PLANT QUALITY ASSURANCE MANAGER (2013 to 2017)

Managed plant food safety to ensure consistent production of a safe and quality product by adhering to corporate and government guidelines. Supervised quality assurance associates and performed tasks safely, efficiently, and accurately to maintain and improve plant performance relative to safety, quality, reliability in alignment with “customer first” policy.

Selected Contributions:

Evaluated HACCP, Sanitation Standard Operating Procedures, allergen programs, formulation, and finished product to ensure compliance with GMPs and other regulatory requirements.

Achieved 90% reduction in customer complaints using Kaizen and the Lean Six Sigma method.

Migrated from paper to tablet utilizing Infinity software.

Implement zero defect standard to ensure high-quality product.

Diageo Global Supply – Plainfield, IL

QUALITY ASSURANCE SUPERVISOR (2011 to 2013)

Led cross-functional team in the development, implementation, and sustainability of plant HACCP and prerequisite programs in collaboration with Quality and Food Safety Manager.

Selected Contributions:

Monitored materials and finished goods specifications in accordance with company packing methodology.

Ensured that testing results on shipping products were recorded and distributed correctly.

Confirmed food regulations and standards adhered to company compliance requirements.

Collected environmental samples, tested for plant organisms, and documented results.

Control clean up inspections and validations Ensured Plant was environmentally compliant to human safety standards through inspection validation of cleaning process.

Fleischmann's Yeast – Memphis, TN

QUALITY ASSURANCE SUPERVISOR (2003 to 2011)

Oversaw the efficient implementation of food safety, quality standards, programs, and processes leading to improved operational issue resolution protocol. Developed strategies to eliminate and remedy potential violation issues. Directed proper handling of raw and packaging materials and finished goods ensuring compliance with company and environmental specifications. Supervised crew, communicating operation priorities and procedures.

Selected Contributions:

Led internal HACCP program and audited external suppliers.

Collaborated with department heads in the management of capital spending for food safety projects.

Collected environmental samples in alignment with RCA and corrective action programs as part of monitoring safety plan.

Improved food safety team performance by rewarding personnel accountability in effort to promote best practices.

Education

Doctor of Philosophy in Biostatistics and Epidemiology, (Expected 2021) • Walden University – Minneapolis, MN

Doctor of Philosophy in Environmental Engineering, • Warren National University – Cheyenne, WY

Master of Business Administration Degree in Operations Management, • University of Phoenix – Memphis, TN

Master of Science Degree in Biochemistry & Microbiology, • University of Ouagadougou – Burkina Faso

Bachelor of Science Degree in Biochemistry, • University of Yaoundé – Cameroon

Certifications

Six Sigma Master Black Belt Certification

Gemba. Kaizen, Enterprise 5’S, Continuous Improvement RCA

Preventive Controls Qualified Individual (PCQI) Certification

Safe Quality Food (SQF) and British Retail Consortium (BRC) Certification

Hazard Analysis and Critical Control Points (HACCP) Certification

Technical Proficiencies

Microsoft Office Suite (Word, Excel, PowerPoint); GD&T, DOE, SPC, TQC, TQM, Gage R&R.

ERP, RED ZONE, LIMS

Product Development and Formulation and Supply Chain Expertise.

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