ANTHONY ‘Tony’ GLENN FISHER

*** ***** ****** **** **********, PA 15035-1215 412-***-**** 412-***-**** addyf8@r.postjobfree.com

Objective:

Seeking a challenging career in an esteemed organization to utilize my current professional skills and grow professionally by strengthening my technical and analytical skills, always keeping in mind the goals of the organization as the prime objective.

Education:

Bachelor of Science, Information Science/Technology, Minor: History

Penn State University 2013 GPA: 3.69 Major GPA: 3.81 Marshall, College of Information Technology

Employment History:

Pomeroy, 345 Rouser Road, Building 5, 4th Floor, Coraopolis, PA 15108 – February 2020 to Present

Service Desk Analyst I

Directly supported the IT Staff of monitoring, assignment, ticket creation, and trouble shooting through the Service Manager Ticketing System, Emails and Phone Calls.

Active Directory usage to assign/verify Users to proper Security Groups and Organizations Units.

System Center Configuration Manager for Remote Access and Proper Software Downloads

Other duties as assigned.

ZOLL LifeVest, 121 Gamma Drive, Pittsburgh, PA 15238 – October 2014 to November 2019 (5 years, 1 Month)

Associate IT Service Representative

Directly supported the IT Staff of monitoring, assignment, trouble shooting of the ServiceDesk Ticketing System, Active Directory Manager Plus, Citrix, TeamViewer, Microsoft Remote Desktop, DameWare, LANSweeper, O365, Windows 7, 8, 10 Pro/Enterprise, Imaging of HP and Lenovo Desktop and Laptops Computer systems.

Supported the IT Staff in the monitoring, maintenance, development, upgrades and support of telecommunications, PCs, OSs, hardware/software, peripherals and Office Automation equipment.

Primary Associate IT Service Representative for provisioning Work-At-Home (W@H) end-users with Laptops and Equipment.

Primary Associate IT Service Representative for provisioning End-User Services for New Hires.

Contributed to improving customer support by actively responding to queries and handling complaints.

Kept current with the latest technologies by research through the Internet and Publications.

Developed Asset Management for Laptop End-User Laptop Issuance and Accountability.

Directly supported internal audits of ZOLL Organization Systems and Processes.

When required, conversed with the IT Project Manager on projects that directly affected Help Desk Procedures.

Primary Associate IT Service Representative for New Hire Orientation.

Communicated regularly through face-to-face meetings, telephone, emails and instant messaging with higher echelon members of ZOLL on IT issues that directly affect them or their team members and provide solutions to their issues.

Primary Associate IT Service Representative for the Development/Upgrade of the User Access Request (UAR) for New Hires/Promotions/Transfers/Contractors.

Primary Associate IT Service Representative in the estimation and ordering of Desktops/Laptops and accessories for Deployments.

Other duties as assigned.

LANtek Computer Services, Pittsburgh, PA – March 2014 – July 2014 (5 months)

Information Technology Consultant (Contractor) for the University of Pittsburgh Medical Centers (UPMC):

Re-imaged PCs, Laptops, Tablets through SCCM for redistribution

Verified computer resources for Asset Management Remediation

Surveyor of Printer Network Authentication and Credentials

Deployment Team Member for Reconfigured PCs, Laptops, and Tablets

Utilized Microsoft Remote Access to remote troubleshoot hardware and software issues

Northwind Engineering, Shelocta, PA – December 2013 – February 2014 (3 Months)

Information Technology Specialist

Authored Time Sensitive IT Policies, Procedures and Standard Operation Manuals

Monitored and ensured Timely Maintenance of Servers, Network Controllers, and Back-Up Files

Initiated company-wide IT Help-Desk/Inventory Tracking Program to enhance internal IT infrastructure

Developed Strategic Plans to reduce cellular service cost by 51%

Developed Plans for Point-to-Point Wi-Fi LAN/WAN Access to further reduce Broadband Cost

Global Help Desk Support; Acquisition and Configuration of PCs, Laptops, Tablets and Smartphones

Utilized Remote Access to troubleshoot hardware/software issues in a timely manner to reduce downtime

BlueRoof Technologies, 400 Spring Street, McKeesport, PA 15132 – May 2012 to May 2013 (1 Year)

Volunteer Intern

Developed checklists to determine and document system errors and root causes.

Provided systems maintenance and guidance to correct errors or determine higher echelon assistance

Monitored system functions and provided analysis of Environment Controls for Smart Home Assisted Living.

Developed critical business functions that lowered cost by implementing a WAN for Wi-Fi communication between the primary business facility and smart homes.

Past Non-Information Technology Employment:

PT Marketing, 650 Smithfield Street, 9th Floor, Pittsburgh, PA 15222 – Dec 2006 to Sep 2008 (3 years)

Senior Marketing Associate

Contacted Business Owners nationwide to schedule appointments for Financial Managers in:

oComprehension Planning Strategies

oEmployment Benefits

oBusiness Continuation

The Peer Group, 224 Fifth Avenue, McKeesport, PA 15132 – Feb 2006 to Nov 2006 (10 months)

Supervisor – Teleconference Department/Recruiter

Supervisor of 15 Teleconference Coordinators

oCoaching

oTime and Attendance

Medical Communications Specialist

oRecruited Doctors to participate in pharmaceutical discussions

Xentel, Inc., 875 Greentree Road, #104, Greentree, PA 15220 – Aug 2005 to Jan 2006 (6 Months)

Professional Tele-Fundraiser

Contacted private individuals for cash contributions for non-profit organizations

Defense Finance & Accounting Service, 1240 East 9th Street, Cleveland, OH 44199 – Jul 1994 to 2003 (11 Years)

Supervisor – Active Naval Personnel

Staff Supervised: 19 Personnel

Time Keeping

Job Performance Counseling

Personnel Appraisals

Team Meetings

Accountable Officer for Final Pay Audit Approvals (in excess of $50 million annually)

Training (financial procedures)

Security Clearance: Secret (Disabled upon Resignation)

Staff Sergeant, United States Marine Corps – 1980 to 1994 (15 Years)

Honorable Discharged, Disabled

Last Active Duty Assignment: Inspector-Instructor Staff, Youngstown Air Reserve Station, Vienna, OH

1991 to 1994 (4 Years)

Primary: Personnel/Administration Chief, Supervisor of Section Staff and Training (4 Active Duty/15

Reserve Personnel)

Annual Budget for12 Active/300 Reserve Personnel - Pay/Allowances/Travel: $5.76 million

Security Clearance: Secret (Disabled upon Disability)

Front End Manager/Frozen Food Manager, Safeway, Inc., Little Rock AR – 1979 to 1980 (2 Years)

Staff Supervised: 25 Personnel (Cashiers/General Clerks)

Duties included: Customer Service, Cash Collection, Customer Traffic Flow, Check Cashing Approvals, and

Training of New Hires, Frozen Food Manager ($1.5 million annual budget/inventory)

Skills and Abilities:

Founder/First President of the Veterans Club at Penn State, Greater Allegheny (2011 to 2013)

Organized fundraising activities generating a $3,000 Budget per Semester without University matching funds (2011-2013) for the Veterans Club Activities.

Coordinated with the Pittsburgh Marine Corps Reserve Unit (North Versailles, PA) in the Toys-For-Tots Program at Penn State (Greater Allegheny); collecting over 750 toys (annually, 2011/12) for disadvantaged families.

Professional Leadership Training:

Marine Non-Commissioned Officer Leadership Course

Staff Marine Non-Commissioned Officer Leadership Course

Advanced Staff Marine Non-Commissioned Officer Leadership Course –Bachelor College, Lower Level

Office Basic Leadership Course – Bachelors, College Upper Level

Advanced Officer Leadership Course –Masters, College Level

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