Project Manager: Education

SANTHA PRIYA EASWARAN

***, *** ******* *********, **** Eldridge Pkwy, Houston, TX 77077

Contact no: 832-***-**** Email ID: addyeq@r.postjobfree.com

DOB: 04/02/1989

Career Objective

As an innovative and results-driven Project manager professional, my 8 years of experience in working with customers in different geographical location inside publishing, media, and e-learning industry. I am a PMP certified project manager and customer relationship professional with deep expertise in resolving conflicts from customers.

Work History

Aptara Inc

FREELANCE CONTENT MANAGEMENT – MARCH 2018 TO January 2019

Managed content development projects with a team of content writers and editors to serve the needs of US based publishers such as Pearson, Springer and Elsevier. Created contents for search engine optimization, technical documentation, and automated book reader for students with blindness.

Cosmic Strands, India: Digital Media and Publishing Industry

Client Relation and Communication Manager - May 2016 to March 2018

Managed the company’s relationship with client and vendor relationship successfully and received ‘Best Employee’ awards from the management.

Managed wide range of administration and relationship with vendors, freelancers, authors, editors, internal and external clients, feedbacks, documentations, reports generation, email communication, and logistics.

Developed and scheduled training programs for the internal team members based on the project requirements.

Manage correspondence with vendor regarding procurement services and negotiated terms within established guidelines to mitigate contractual risks.

Managed marketing team and developed marketing trends to reach the needs of customers.

Ensured that all items requested, vendor database, RFPs, SOW, Purchase Orders, clarifications, questions, Award/Regret Letters and other documentation get filed, logged and issued, as directed and within the office filing system.

Responded escalations and provided timely resolution to client concerns aiming for client contentment and preservation of the company's reputation.

Helped company to receive new opportunities by introducing new ideas and solutions to clients understanding their requirements. Generated financial reports as needed based on company and client needs.

IT skills: Adobe framemaker, MS word, powerpoint, outlook, and excel.

Customer: Elsevier and Sage publication

SPI Global, India: Digital Media and Publishing Industry

Project Manager - March 2015 to February 2016

Managed multiple projects including K-12 education construction and localization projects and helped towards continuous improvement, internal communicstions, and customer success.

Managed the book production process such as ISBN generation and tracking, permissions for borrowed images, freelancers work schedule and invoices, and conformed the house style before sending it to printer.

Worked as a part of the project team to achieve project milestones along with developing status reports and resource plans.

Managed and resolved risks by tracking RAID logs (Risks, Assumptions, Issues, and Dependency) during the project's lifecycle.

Managed customer meetings (over the phone and in person) and presentations, financial reports, and scheduled the project tasks.

Coordinated with customers to gather requirements and managed expectations.

Established credibility with the internal team and customers.

Substantiated results on consulting projects through presentations and written reports to clients.

IT skills: MS word, outlook, and excel.

Customer: HMH

S4 CARLISLE, India: Publishing Industry

Project Manager - February 2014 to March 2015

Analyzed publishing projects to determine scope, schedule requirements, and coordinate with internal resources on priorities to effectively bring project within budget and on schedule.

Co-ordinated multiple projects inside the publishing industry such as Books, Journals, Advertisements, Magazines, Translation projects, and Editorial services to release online publication and print distribution as scheduled.

Managed status and forecast reports (based on internal team and client requirement), conducted risk analysis and mitigation plans, publishing licence, permission for borrowed images, ISBN generation, and graphics and media production.

Coordinated communication between authors, editors, graphic processing team, typesetters, printers, and indexers.

IT Skills: MS Project, MS word, outlook, and excel.

Customers: Pearson, Kendall hunt publishing, and Momentum press

TNQ Technologies, india: Digital Media and Publishing Industry

Project Manager - July 2011 To Feb 2014

Collaborated with program managers on the development and review of project plans, estimates, costs, contracts, schedules, and resources.

Managed the team towards process automation requests inside and outside the company.

Worked with a myriad of stakeholders from multiple department groups to assist with the delivery of project requirements.

Ensured the quality and style aspects of the journal issues before sending them out for printing.

Conducted weekly meetings, managed project change requests from authors and editors, documented lessons learned, and generated project reports based on requirements.

IT Skills: Production tracking system, Citrix cloud, outlook, and excel.

Customers: Elsevier and Oxford University Press

Monotech Systems Limited, india: Printing Industry

Application Engineer - June 2010 To July 2011

Supported the application (MIS, ERP, and CRM) inside the print machine manufacturing and service industry.

Promptly returned all the calls, e-mails and other correspondence from customers, subcontractors, installers, outside sales, and manufacturing vendors as and when they needed assistance.

Travelled to different customer locations to support software installation and train/ coach them in application. Regularly monitored CRM software to understand the client complaints are handled promptly and also expanded CRM options to develop our marketing trends.

Been a part of organizing the company events in trade fair and designed advertisements for the company.

Supported sales team by conducting presentation and training programs to customers on technical solutions.

IT skills: Adobe photoshop, Adobe Illustrator, ERP, CRM, outlook, PrintMIS and excel.

trainings and Awards

Certified Project Management Professional from PMI.

“Employee of the Year” and “Employee of the Quarter” awards in 2017.

Underwent trainings in MS project 2013.

Trained in content writing and also has experience in writing contents for the publishers.

Basic training in Lean and BCM.

Knowledge of working in Adobe photoshop and Adobe Illustrator.

Education

College of Engineering, Guindy, Anna University - India

Bachelor of engineering - printing technology

Batch 2010, Scored – 70%

Jawahar matriculation higher secondary school, India

standard – XII – batch 2006, scored – 89.83%

Fatima matriculation higher secondary school, India

SSC – X –batch 2004, scored - 82.27%

Declaration

I hereby declare that the above given information is true up to my knowledge and bear the responsibility for correctness of above particulates.

(Santhapriya.B)

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