Front Office Back

CURRICULAM VITAE

NAME-: TANMAY SEN GUPTA

Permanent Address-: AC 15/4A Deshbandhu Nager

Baguiati Kolkata-: 700059

Contact No-: 983-***-****(M)

E-mail-: addydg@r.postjobfree.com

EDUCATIONAL QUALIFICATION-:

NAME OF EXAM

YEAR OF PASSING

BOARD

DIVISION

H.S

2002

WBCHSE

2nd

WORK EXPERIENCE-:

WIPRO BPO in a Back Office Operation (Processing Insurance Claims) as a Senior Associate One year three months (Jan’07 to Mar’08).

IBM Global Process Service as an Universal Coach(Quality Lead Analyst& Process Trainer) in an InternationalVoice Process Four Years Nine months(Oct’09 to July’14).

Aegis Global as a Quality Team Leader Aug’14 to Nov’16.

Moved to Saudi Arab(Riyadh) in Amo Hamza Sea Food as a Front Office Executive..(2016 to 2018).

Presently working in Denave India Pvt ltd. as an Administration Executive.

Job Profile:To understand internal stake holder’s requirements and drive

Metrics.

Handling Field Force Team.

Ensure that the internal/external targets are met and the

team shows continuous improvement month on month.

Prepare project level reports.

To Provide an ongoing coaching and feedback to the Field Force team as per the report.

Analyze Escalatation,and unresolved data.

Handling Field Force team phone calls.

Solve query of Field Force team.

Support other departments by going extra mile.

Drive new idea for the improvement of Organization.

COMPUTER SKILLS-:Excel, MS word, Power Point

EXTRA CURRICULAR ACTIVITIES-:

Music, Internet Surfing.

PERSONAL INFORMATION-:

Date of Birth-: 19 October 1984

Gender-: M

Marital Status-: Single

Nationality-: Indian

REFERENCE-:

SIGNATURE-: Tanmay Sen gupta

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