Medical Billing Front Desk
Resume:
Judy Weltlin
Professional Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Passionate Front Desk Receptionist offering over 10 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Enthusiastic Medical Billing & coder eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Billing and Coding and training in ICD 10. Motivated to learn, grow and excel in Billing & Coding.
Work History
Ashland ENT - Front Desk Medical Receptionist
Ashland, OH
03/2018 - 05/2020
Promptly answered multi-line phone system and greeted callers enthusiastically.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Removed invalid computer alerts and cleaned accounts to assure information accuracy.
Completed clerical duties and tasks for clinic administration.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Avita - Front Desk Medical Receptionist
Ontario, OH
07/2016 - 03/2018
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Removed invalid computer alerts and cleaned accounts to assure information accuracy.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Carried out front office duties utilizing data entry skills in framework of medical database.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Mansfield Cardiology & Internist - Billing Specialist
Mansfield, OH
11/2014 - 06/2016
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Utilized Windows XP to manage and confirm patient data, such as insurance, demographic and medical history information.
Interacted and communicated easily with department personnel and public.
Kept accurate log of all requests for medical information and records.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
************@*****.***
Shiloh, OH 44878
Skills
Office administration
Telephone etiquette
Sensitive information handling
Time management
Scheduling
Filing
Social perceptiveness
Performance improvement
Verbal and written communication
Skilled in: Epic, Practice Management, EHR & Scycle
Problem resolution
Customer service
Medical billing experience
Education
04/2015
Ross Medical Education Center
Ontario, OH
Medical Insurance Billing & Office Administration: Health Management And Clinical Assistance
09/1992
ICS Newport/Pacific
Ontario, OH
High School Diploma
Certifications
Certified Associate in Project Management (CAPM)
.
Contact this candidate