Salesforce Data
Resume:
MAROUANE MAZOUZI
Salesforce Administrator
Contact
:
marouanemaz o uzi @ g ma i l . com
Education
Graduated Bachelor’s
Degree in Computer
Science from ESISA
UNIVERSITY, MOROCCO -
July 2011
Salesforce
Certified
Administrator
Salesforce
Certified Platform
Developer 1
Key Skills
Operating Systems: Windows
10/8/7, Linux Platform
SFDC Technologies: Salesforce
SFA, Custom Objects,
Workflow,Process Builder,
Approval Process,Validation Rules,
Apex Classes,Triggers, SOQL,
SOSL, Visual Force Pages,
Reports, Dashboards, Data
Migration.
Cloud Platforms: Salesforce
Query Languages: SQL, SOQL,
SOSL
SFDC Tools:Process Builder,
workflow Rules, Apex, Data
Loader.
Programming Languages:
Apex
Professional Summary
Certified Salesforce Administrator and Platform Developer 1 with 8+Years of IT experience and 3+Years of experience in Salesforce CRM Platform as an administrator.
experience using Salesforce Platform Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions, and Approval Process, Workflow Rules, Process Builder,Implemented security and sharing rules at object, field, and record level for different users at various levels of organization.
Designed customization and configurations of SFDC objects, page layouts, workflows, Process Builder,email templates, data fields, reports and dashboards according to the business need.
Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.
Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity. Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
User Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
Possess comprehensive understanding on SFDC Classic and Lightning full life cycle. Experience in working on Apex Language
(Triggers, Classes, Test Methods), Visual force Pages and Controllers, Salesforce AppExchange
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers. Proficient in designing the components using Objects and Fields, Roles, Page layouts, Apex Classes, Controllers & Triggers, Workflows for automating different business process .
Experience in working with Salesforce sandbox and production environments.
Professional Experience
Client: OPENET, Reston VA november 2018 till now
Role: Salesforce Administrator
Responsibilities:
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
Managed Salesforce Automation, Complex workflows, Time Triggered Workflows, Outbound messages, Approval processes to achieve required automation tasks.
Used Process Builders for record creation as well as record updates.
Implemented pick lists, dependent pick lists, lookup, master detail relationships, formula fields to the custom objects.
Administered Salesforce by mapping and loading data into Salesforce, building and managing dashboards, views, reports, designing and developing workflows and assignment rules to automate manual processes, managing Users, profiles, permissions.
Used OWD settings (Organization Wide Defaults), Field-level Security, Profiles to ensure Data Integrity.
Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
Created workflow rules and defined related tasks, email alerts, and field updates.
Worked with Validation Rules, Workflows, Approval Process, Process Builder, Reports & Dashboards.
Performed administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
Developed apex triggers to perform custom actions before and after the changes to Contacts, accounts, Leads.
Created Apex methods for the lightning controller and helper methods to perform DML operations on the records.
Worked on Data Modeling, Databases, API integration, reports and dashboards.
Used Data Loader to insert,update, and Bulk import or export of data from Salesforce objects and to read, extract and load data from comma separated values (csv) files.
Configured DocuSign from AppExchange to integrate with Salesforce Environment: Salesforce platform, Validations Rules, WorkFlow Rules, Process Builder, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Loading, Apex, Triggers, Visual Force, API integration.
Client: WV Office of Technology, Charleston, WV June 2015 to September 2018 Role: Business Analyst
Responsibilities:
Worked as Business Analyst/ Project Coordinator for multiple module wise development teams.
Facilitated and supported cross-functional status meetings, created agenda for each status meeting .
Evaluated and supported the information gathered from multiple sources, decomposed high level information into details to gain understanding of end-to-end solution.
Assisted PMO for managing, tracking and resolving issues in a timely manner. Ensuring that projects are completed on track and on budget.
Knowledge in campaigns with tools focused on data, emails, marketing automation, CRM, content marketing, engagement, and conversion optimization.
In-depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and Contact Management.
Identified the business requirements from the end users keeping in mind their need for the application and documenting it in MS Excel and MS Visio for the developers.
Worked with Business Objects and Business Intelligence tools for trade surveillance and Regulatory reporting.
Involved in Documenting the results of Load Testing Process and created meaningful reports for analysis.
Environment: MS-Project, MS Visio, MS Office (Word, Excel, PowerPoint), Oracle BPM/ SQL Server.
Client: American Public University, Charles Town WV March 2012 to April 2015 Role: Business Analyst
Responsibilities:
Prepared business workflow models and Business requirement document (BRD) that cover
“HOW” business processes are accomplished.
Identified potential risks and provided solutions to avoid or eliminate risks and issues while developing product projects – Quantity Overrides, Gold Carding.
Collaborate with Business Sponsor to define scope of projects and timelines associated with completion of project.
Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
Gather, document, and analyze data and information, develop and execute training materials and training activities to high-level operators.
Define and implement improvements to business process and ad-hoc projects in the face of ever-changing marketplace and consumers.
Prepared manual test scripts using Rational Test Manager and tracked defects using Quality Center.
Modified functionality while keeping all stored information updated while shifting from legacy user interface to enhanced user interface.
Environment: Rational Enterprise Suite ( Requisite Pro, Clear Case, Clear Quest), MS Office Suite(Word, Excel, Power Point, Visio, Project), Windows XP,Reports, Test Director.
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