Kim M. Brown

*** ******** **** #**** ********, Texas 77515 979-***-**** addya8@r.postjobfree.com

overview

Goal oriented and dedicated to high levels of customer satisfaction and meeting aggressive goals.

Successful in developing, implementing, and managing initiatives in Case Management, Recruiting, and working as a Supervisor.

Able to learn new tasks quickly and proficient in growing key customer relationships.

Represent any organization with friendly, professional demeanor always.

Competencies

*Case Management Experience

*Considerable knowledge of DART and CAN database systems

*20 years of Supervisory and training skills

*Great written and oral communication skills.

*Proficient in Windows, and Microsoft Office Suite

*Streamline & Branding Case Management

*Knowledge of budgeting and strategic planning

*Knowledge working with Foundations and raising funds, and resources

Professional Experience

LUTHERAN SOCIAL SERVICES DISASTER RESPONSE

- LAKE JACKSON, TEXAS

Lutheran Social Services Disaster Response assists families and communities in the aftermath of natural disasters like tornadoes, hurricanes, floods or wildfires. LSSDR is responsible for providing a wide variety of disaster recovery client services and assist in the development of long-term disaster recovery plans.

Disaster Case Manager – 5/2019 – 3/13/2020

Provides direct services to clients as assigned in a professional, courteous and caring manner.

Conducts initial home visits for intake and assessments with accompanying intern or staff member.

Creates and manages recovery service plan and delivery, including making referrals, checking in with client, and documenting service provision updated; monitors and documents clients progress.

Ensures that any services provided to the client are documented in case notes, enters other necessary data in the program tracking systems and maintains client files to meet all contract and program standards.

Ensures all who need services receive it in a timely manner.

Maintains all records in an accurate, complete, confidential manner.

Maintains confidentiality and appropriately handles sensitive information in compliance with HIPAA standards.

Maintains personal and professional boundaries in the performance of the job.

Participates in community meetings related to disaster recovery as assigned.

Participates as a team player with staff.

Conforms with and abides by all regulations, policies, work procedures and instructions.

Conducts home visits as necessary

DISASTER & HUMANITARIAN SERVICES

– HOUSTON, TEXAS

Disaster & Humanitarian Service aims to rebuild hope where it’s been damaged or lost. We work with those in need, those who were impacted by a disaster and/or humanitarian crisis, and those who are underserved to recover, rebuild and restructure

Disaster Case Manager – 06/2018 – 05/2019

Perform outreach to identify vulnerable persons in need of services and referrals

Conducts thorough needs assessment and develops a recovery plan to address identified disaster related un-met needs

Develops a relationship with client families to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency

Assists the survivor to determine the best course of action for both short and long-term recovery

Develops, implements, and monitors recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being

Provides extensive and intensive case management and follow-up services

Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction, and other needs as presented by client

Utilizes knowledge of the resources available at all levels of government, federal, state, and local as well as government and community resources to make appropriate referrals to resolve identified issues

Advocates and interacts with other service providers on behalf of participants

Ensures complete case files and presents case files to Case Management Supervisor for review

Maintains current and accurate documentation of services provided to clients

Ensures all client data is current in CAN database and input new client information DART to output ID number

Completes statistical reports

Conducts home visits as necessary

Responsible for working with mostly especially challenging/difficult cases. Responsible for supervision and assigning cases to Case Managers in the absence of the Disaster Case Supervisor

Attends Long Term Recovery community meetings as assigned

Attends Agency’s in-service training and unit meetings as well as any other agency-related activities

CLEARMYCASE.COM, LLC

– HOUSTON, TEXAS

Clearmycase works with hundreds of judicial systems as well as state agencies, policing authorities, and federal law enforcement agencies throughout the United States.

Supervisor – Case Manager – 10/2016 – 06/2018

Key Results:

Monitor the performance of ten (10) Case Manager’s and two (2) Lead Case Manager’s; provided oversight and direction on complicated cases and/or clients to resolve the issue the performance of ten (10) Case Manager’s and two (2) Lead Case Manager’s; provided oversight and direction on complicated cases and/or clients to resolve the issue

Routinely conducted meetings with staff to discuss case status and review progress from previous meeting. Maintained on-going dialogue with staff to progress file along to conclusion

Created a training program to prepare new hires for their role as a case manager: Provided subsequent trainings to equip staff with tools to better perform their duties

Liaise with staff attorneys to discuss completed files and review pertinent discoveries. Provided insight as requested and professional opinion when requested

Supervise escalated files and monitor the progress through the duration of the process, maintained communication with case manager, client, and attorney to ensure the proper handling

Generated file life cycle guidelines and trained employees on proper implementation, this has reduced the average life cycle of a file by 30%; this change has also increased customer satisfaction by 80%

GULFCOAST COMMUNITY SERVICE (CREATIVE FINANCIAL SERVICES)

– HOUSTON, TEXAS

Engage partners and forge strategic alliances to educate, equip and empower individuals and families in their pursuit of economic independence.

Client Services Manager – 09/2014 – 06/2016

Key Results:

Ensured that all staff working in the Client Services was trained on Case Management, CAP, ROMA, NPIs, Federal Income Guidelines, Calculating Income Eligibility, Quality Customer Service, and Ethics

Executed job functions in accordance with fiscal, technical, and programmatic compliance standards

Analyzed needs and progression statistics regarding clients to improve related activities

Articulated and reflected (through work behaviors) competency regarding role, compliance standards, and related prog community-based organizations about programs designed to meet the needs of the low-income population, including changes in laws, rules, and regulations which effect new and existing programs at local, State, and Federal levels

Conducted studies and performed analysis in the development of programs, proposals, and plans signed and managed community needs assessments and community-based research processes to support program design and policy advocacy

Established a business network with organizations and companies to link clients with community resources and enhance the learning environment for clients

UNITED WAY

– HOUSTON, TEXAS

United Way of Greater Houston engages caring people to improve lives and build a stronger community.

Director, Community Outreach – 02/2013 – 09/2014

Key Results:

Human Resource

Controlled all phases of the staffing function (Recruiting, Interviewing and Selection)

Worked directly with HR Recruiters to strategize and access our current vacancy needs

Assisted with onboarding plans to ensure new hires have a successful and smooth experience

Scheduled exit interviews, check distribution, and any necessary notifications

Assisted with creation and implementation of employee rewards programs, including birthday, anniversary, etc. acknowledgments

Case Management

Supported over clients in reaching their long-term and short-term goals

Monitored client progress towards reaching their goals while offering guidance along the way. Worked with clients to enhance or change goals as needed

Referred clients to other agencies that could offer assistance in areas that were more specialized, thereby providing them access to every resource available

Attended community and civic meetings networking/representing United Way and platform

Facilitated monthly Social Services Network meeting of 30 or more attendees

Participated and planned programs which heighten market penetration to brand recognition:

oFood Net – community-wide food drive to benefit nine area food pantries

oDay of Literacy – book drive for school libraries

oLA 2-1-1 Liaison for the community and UW agencies

oWomen’s Leadership Council – provide administrative support

EARLY LEARNER’S CHILD CARE

– OPELOUSAS, LA.

Early Learners centers offer programs for infants, toddlers, preschoolers, before-and-after school and summer programs for grade schoolers

Proprietor/Administrator – 05/2011 – 01/2013

Key Results:

Managed, maintained and supported day-to-day relationships with clientele

Created and implemented a training program for new hires

Established annual budget, performed periodic audits to ensure funds were properly utilized, and recognize unplanned expenses

Recorded and reported required licensing compliance data to parish, state, and federal agencies

Participated in continued educational courses to remain abreast of alteration and industry issues

BOYS & GIRLS CLUBS OF ACADIANA

OPELOUSAS, LA.

Focus on 3 key areas, academic success and on time grade progression, healthy lifestyles and habits and leadership and character development.

Administrator – 06/2001 – May 2011

Key Results:

Managed the coordination and workload of twelve (12) case managers by offering guidance, assistance and delegation when required; Directed case managers through helpful development plans which illustrated ways to effectively negotiate their workload without neglecting the client

Met with 30+ clients to assist case managing in formulating a plan to meet their needs and create a path to success; Maintained an active participant for the duration of each case

Oversaw on-going training sessions and encouraged continuing education to remain cognizant of the most up-to-date instruments to assist in successfully doing our jobs

Incorporated new programs such as; What I want to Be, Color Me Successful, and College Bound that promoted fed off of a mentor/mentee relationship to guide clients through their journey and help scribe out a life plan

As a result of my leadership; the college entrance rate of our clients increased by 95%, clients’ GPAs increased dramatically, and long-term club membership experienced a constant 5% increase year to year

Human Resources - Recruiting and Separation

Performed recruiting activities for approved employment, contractor, and internship positions

Greeted interview candidates; first point of contact during interviews

Provided candidate screening and performed necessary candidate reference checks

Worked closely with managers to create job descriptions for new positions; Formats and edits job descriptions to maintain uniformity

Coached hiring managers and supervisors on legally compliant hiring techniques. Ensured that recruiting activities are fair and consistent with company policies and compliant with federal, state and local regulations

Maintained file system for posted positions and resumes

Generated new employee and intern offer letters. Mailed welcome packet and forms to new employees prior to start date

Created new employee files and updates necessary spreadsheets, programs, and intranet with new hire information

Performed employee separation tasks including removed separating employee from payroll and applicable spreadsheets and programs, created exit paperwork and "closed file"

ST. LANDRY PARISH SHERIFF DEPARTMENT

OPELOUSAS, LA.

The St. Landry Parish Sheriff's Office is the primary law enforcement agency of St. Landry Parish. It falls under the authority of the Sheriff, who is the chief law enforcement officer of the parish.

Recruiter – 04/1998 – 08/1999

Key Results:

Identified, engaged, and recruited qualified candidates by performing sourcing activities to include, but not limited to market and Internet research identifying alternate candidate sources, executing recruiting calls, attending seminars and local networking events

Maintained ongoing relationships with candidates for future vacancies

Qualified candidates by conducting telephone and in-person interviews to obtain work history, education, training, job skills, and salary requirements

Conducted follow-up activities with candidates to ensure job satisfaction

Ensured compliance with corporate policies as they relate to salary, compensation, staffing, training, and benefits

Assisted with special events and projects such as training programs, employee recognition, etc.

Assisted Chief Deputy as needed on Civil and Criminal assignments

Boys & Girls Clubs of Florida

Jacksonville, Florida

Focus on 3 key areas, academic success and on time grade progression, healthy lifestyles and habits and leadership and character development.

Prevention Case Manager – 05/1993 – 02/1998

Key Results:

Created and encouraged trustworthy rapports with clients and assist them in setting realistic goals

Coordinated with social service providing facilities and guided the clients accordingly

Developed, implemented and coordinated crisis intervention strategies in collaboration with mental health professionals

Supported and provided professional referrals to clients as needed

Reviewed new client files to create a “path forward plan” to best meet their needs; this included situations where social and medical interventions could be needed

Attended weekly school visits with client/teacher/counselor and monitor clients’ monthly behavio

Education

EDWARDS WATERS COLLEGE – JACKSONVILLE, FLORIDA

BACHELOR OF ARTS

MAJOR: Criminal Justice

SOUTHERN UNIVERSITY – BATON ROUGE, LOUISIANA

MAJOR: Law Enforcement

References

AVAILABLE UPON REQUEST

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