Manager Sales
Resume:
Valencia Russell
Columbus, Ga **904
*****************@*****.***
EXPERIENCE
Pilot Flying J, Newnan, Ga— Shift Manager
JUNE 2013- FEBRUARY 2018
Handled over $2000 in funds each day in fast-paced work environment. Input customer data into POS system, safeguarding financial and personal information while processing and printing of vendor checks to avoid breaches. Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department. Documented receipts, employee hours and inventory movements. Ran daily reports to assess performance and make proactive adjustments. Trained and supervised staff members. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. McDonald's Restaurant, Sharpsburg, Ga— General
Manager
JUNE 2009 - FEBRUARY 2013
Designed sales and service strategies to improve revenue and retention. Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets. Encouraged, trained and disciplined employees to maximize performance. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Strategized long-term business needs while generating guest relations feedback for process improvements. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit. Managed scheduling for 40 employees to ensure optimal productivity. Directed safety operations and maintained a clean work environment in adherence to FDA and OSHA requirements. Established, enforced and updated policies keeping business agile and responsive to changing market conditions. Set sales budget for all prime costs, loss of goods and controllable to improve cash flow. SKILLS
Employee database
management
Employee development
Goal setting
Supervision and training
Profit and loss accountability
Proficient in Excel, Word,
and Powerpoint
Schedule management
Performance improvements
Sound judgment
Recruiting and Hiring
Sales Operations
Best Buy, Newnan, Ga—Operations Coordinator
OCTOBER 2006- JANUARY 2009
Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Reviewed daily financial reports and reconciled accounts to keep information current and accurate. Liaised between customers and management to ensure smooth operations throughout the store. Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports. Managed the administrative staff and trained new hires on office procedures and policies.
EDUCATION
East Coweta High School, Sharpsburg, Ga — Dual Diploma AUGUST 2001 - MAY 2005
West Georgia Technical College, Newnan, Ga — Nursing AUGUST 2015 - May 2017
Completed coursework in Medical Terminology, Nutrition and Wellness, Anatomy and Physiology. All prerequisite completed for the LPN program.
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