Quality Engineer Manager

Thomas Stowell ** Fairview Place Decatur, IL *****

217-***-**** ************@*********.***

Objective: Obtaining a challenging position with your organization, utilizing my skills in business, accounting, leadership, and project development and support.

Qualifications: Excellent communication and interpersonal skills

Skilled analytical problem solver

Proven record of managing multiple projects with minimal supervision

Well-experienced in Windows and Microsoft products

Technical support call center team leader - focus on payroll and HR issues

Tax specialist preparing complex returns

Experience: Server– Olive Garden / Darden Restaurants Decatur, IL

- Lead evening server at an Italian themed family restaurant. Assisted in training of new hires. Assisted management as needed. Leader in Italian wine sales.

Supervisor / Technical Manager – Leadership Team Decatur, IL

StarTek BPO

- Supervision and on-going training of technical support agents in an in-bound

call center; provided weekly presentation trainings to multiple employee groups.

- Coached team members to achieve and maintain performance metrics.

- Achieved talent retention through low employee turnover.

- Routinely met performance goals as specified by management.

- Maintained employee files, assured accuracy of payroll; HR functions included

interviewing, eligibility for benefits (insurance, FMLA, etc), and annual reviews

Tax Specialist Decatur, IL

Stowell Account Services

- Preparation of complex tax returns for individuals, small businesses, and

non-profit organizations; processed payroll for small business accounts.

Staff accountant Decatur, IL

Decatur – Macon County Senior Center

- Preparation of daily ledger entries (AP-AR), processed operating payments and

employee payroll, processed quarterly payroll deposits, prepared reports for funding

agency’s review and approval, assisted in transition from OneWrite to QuickBooks.

Out-reach Peer Counselor Decatur, IL

Workforce Investment Solutions (Il. AFL-CIO)

- Counseled and assisted dislocated workers re-entering the work force;

wrote professional resumes; trained clients in Internet search and usage.

- Assisted in coordinating daily activities of a public access facility which

provides training opportunities for a two county area.

Quality Assurance Engineer Decatur, IL

Bridgestone/Firestone

- Trained and assisted management in continuous quality improvements.

- Scheduled and supervised repeatability testing and OEM audits.

- Reviewed reliability testing and performance of engineering, maintenance,

and production personnel.

- Analyzed and improved product performance using statistical methods.

- Routinely developed programs to isolate and respond to problem areas.

- Involved in SPC control charting and compliance to ISO standards.

- Programming expert in proprietary machine control language.

- Implemented numerous process improvement programs.

- Developed spreadsheet-based spec. system eliminating operator error.

- Interviewing, testing, and training of new workers.

Thomas Stowell 55 Fairview Place Decatur, IL 62522

217-***-**** ************@*********.***

Education: UIS - University of Illinois Springfield, IL

M.A. - Planning and Resource Management

Additional coursework in management and accounting

Quincy University Quincy, IL

B.A. - Behavioral Psychology

Memberships: Certified Quality Engineer (CQE)

American Society for Quality Control (ASQC)

References: Available upon request

Contact this candidate