Healthcare Project Manager
Resume:
Cathi Mercer
addy5w@r.postjobfree.com
S K I L L S
Healthcare Consulting Revenue Cycle Management
Central Billing Office Operations EHR
Physician Practice Management Software Implementation Project Management Leadership
Revenue Cycle Management Workflow Documentation
Practice Management Software EHR Software
NextGen Business Analysis
Healthcare Information Technology Healthcare Management Health Information Management Project Scheduling
Service Desk Management Process Improvement
Medical Billing Software Documentation
Training FQHC/CHC
Behavioral Health Multi-Specialty Practices
SDLC Risk Management
Client Relations Process/System Optimization
Waterfall Agile
E X P E R I E N C E
Hollstadt Consulting 08/2019-05/2020
Senior Business Analyst
Assigned to Optum in the Business Initiatives group, contributing to multiple projects. Collaborated with call center management and assigned Six Sigma resources to craft an operational quality program gauging various touchpoints throughout the continuum of a call/request. Conducted onsite interviews to capture and document new call center current state. Worked with various businesses to capture new call center data and create daily and weekly reports for management to track call trends.
MCC Consulting Group 01/2011-Present
Principal
Demonstrated success leading and directing management teams towards project and system implementation goals for clinical and revenue cycle projects. Contracts with medium to large size organizations to provide project management for EHR, appointment scheduling and business office software implementation, help desk, and RCM services. Consults throughout the entire process post-vendor selection for hospital-based and FQHC clients. Documents current and made recommendations for future workflow redesign. Provides blueprints for successful implementations with complete documentation after discussions with key staff members. Engages directly with physicians and healthcare executives to address revenue cycle related issues. Provides feedback on opportunities to improve documentation and data quality. Works with department managers to enhance the charge capture process thereby enhancing reimbursement and decreasing denials. . Ambient Consulting/ITProFound
Project Manager/Revenue Cycle Analyst for Ramsey County NextGen EHR Implementation Project 04/2017-06/2019 As part of the EHR Project Team, work with the Functional Team and service area management to implement practice management and EHR systems for Social Services and Public Health, including a Detox facility, Chemical Health, Correctional Health, and a Title X clinic. Manage staff resources to achieve project goals. Liaison with vendor for any issues that arise with delivery of usable content, hosting environment, planning for training and go-live resources. Directly manage time and focus of three contracted analysts who create, build, train, and support the project. Create and lead teams and workgroups to concentrate on specific sub-topics such as sharing clinical information with referrals or developing policies and procedures specific to using the system, including service area specific downtime procedures. Coordinate creation and approval of current/future state workflows. Work closely with vendor, lab, radiology, and in-house technical resources to ensure correct development of system modifications. Act as subject matter expert for billing and coding aspects of the implementation including training end users. Oversee data conversion from legacy systems. Medicalistics LLC 12/2015-09/2016
Senior Project Manager
Oversaw reengineering of a state Department of Corrections EHR system, including implementation of new sites and upgrade. Worked closely with client stakeholders to identify and refine required changes and communicate these to the development team. Managed the project plans, timelines, and resource allocations. Applied strong facilitation and negotiation skills to lead project meetings, achieve project results, and manage vendor relationships. Collaborated with physicians, nurse leaders, and administrative, clinical, and operational staff.
Catholic Health East/Trinity Health 03/2013 – 07/2014 NextGen EHR Clinical Application Analyst
Primary contact for one regional health ministry which included 4 hospitals and their associated physician practices. Collaborated with providers to improve documentation of patient visits and procedures. Handled all EHR support tickets for the associated practices. Worked closely with technical resources to provide resolutions to recognized issues. Led Change Control Board consisting of 15 members (clinical and technical) who determined changes to be made and prioritization of those changes. Assessed newly acquired practices for current/future state workflow documentation working with the clinicians and administrative staff for optimal utilization. Provided onsite support and training for upgrades, new acquisitions and implementation of new functionality. In preparation for upgrades as part of the clinical applications team, performed gap analyses and assisted with the build.
W Squared 08/2011 – 01/2013
Solutions Specialist
Worked with large enterprise NextGen PM/EHR implementations including assisting clients in planning, file build, training, and go live support. Conduct discovery and prepare documentation of current state/future state gap analysis and workflow documentation. Performed assessment of existing installations for optimum system usage and workflow redesign recommendations. Worked in partnership with revenue cycle leaders to promote standardization of business practices, remove barriers to successful operations, and ensure that regulatory requirements and standards were met. Inventurus Knowledge Solutions (IKS) 01-12/2010
Director, Training - NextGen Practice
Created a training team, including hiring, training, and scheduling appropriate resources, both internal and outsourced, to execute tasks in the project plan. Analyzed business, billing, and scheduling requirements at implementation sites, and documented the current and future workflow processes. Managed an India-based help desk consisting of 9 staff which supported over 650 individual sites in 38 US states. Worked directly with NextGen to resolve PM system-related issues reported or detected during testing and implementation as well as system enhancements to assist the client's workflow. Created client- centered training documentation.
QSI NextGen Healthcare 05/2003 – 01/2010
EPM Implementation Specialist
Provided extensive practice management software implementation experience in a wide range of practice environments including individual, group, hospital-based, FQHC and CHC to over 250 clients. Managed numerous levels of client relationships including C-suite, physician, executive and staff. Directed training sessions for customer groups using established training methodology customized to meet specific customer needs. Acted as liaison and support throughout the implementation process. Collaborated with internal and external departments to optimize revenue cycle operations, working closely with practices and providers.
E D U C A T I O N
University of Minnesota
1993 – 1994
Ambulatory Care Management Certificate
Villanova University
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