Bar Manager

JOEL POON JIAN YAO

PERSONAL PROFILE

A highly motivated individual with experience in leading and managing bar program of various scale, have an affinity for whimsical concoctions in bartending and places strong focus on customer service. Currently seeking opportunity to be part of a team and company that pushes the boundaries with its goals and vision and offers personal growth and development. CURRENT EMPLOYMENT

Sept 2019 – May 2020: Cluster Hotel Bar Manager at The Address Sky View, Dubai

• Responsible to conceptualize, setup new outlets & implementing beverage standards

• Developed menus, packages, and setup all food & beverage outlets

• Launched a cluster classic cocktail list for all 4 properties including standardizing house pours

• Comprehending budgets, operating statements, and payroll progress reports

• Lead and manage day-to-day operations of the cluster hotel’s group (Address Sky View, Fountain View, Downtown, Palace Downtown)

• Ensuring all employees are trained to deliver the Emaar Hospitality Group brand experience and for insuring standards of quality and service are met and maintained

• Monitoring sales performance of each outlet and identifying areas of opportunity to drive higher sales and improve profitability

• Organize and supervise the activities and work of direct reports to ensure that all work within a specific time completed

• Collaborated with people from different industries to conduct and organizing workshop staffs to deepen knowledge and skills sets with an emphasis on customer service

PAST EMPLOYMENT/EXPERIENCE

March 2018 – Aug 2019: Head Bartender at The Other Room, Singapore

• Influential in guiding the bar into notable awards such as Asia’s 50 Best Bars 2018 No.50, Asia’s 50 Best Bars 2019 No.46 & World’s 100 Best Bars No 93 (New Entry)

• Lead a team of bartenders to consistently deliver quality products and guest experience in a fast-paced environment

• Launched new cocktail menu by incorporating personal observations on consumer preference while retaining core principle of the bar concept

• Ensure daily standard procedures is met by introducing checklist and guideline and consistent monitoring

• Responsible for stock management which includes orderings, stock level controls, organization and monthly reporting

• Act as an employee advocate to upper management by conveying employee feedback to help maintain a positive work environment

• Develop employee knowledge on products and customer service through organizing workshop and conducting trainings Sept 2017 - Feb 2018: Bar Consultant at Out Of Nowhere/Hold Up Café, Penang Malaysia

• Instrumental in the conceptualizing and setup of a new bar and café

• Developed framework to manage daily operations, business performance, profitability and strategy

• Led the launch and management of beverage program through crafting menu appealing to local market and secure and establish supplier network in an upcoming cocktail market

• Conduct training and organizing workshop for staffs to deepen product knowledge and skill sets with an emphasis on customer service

May - Sept 2017: Bar Consultant at Birch, Huckleberry Hospitality Group Sdn Bhd, Kuala Lumpur Malaysia

• Proposed and implemented strategy based on business partner objective to promote sales and improve profitability

• Developed annual marketing plan and costing format to ensure planned initiatives are executed within budget

• Manage daily bar operations and implement procedure to ensure the highest standards are adhered Oct 2016 - Feb 2017: Assistant Bar Manager at Case Study, Kuala Lumpur Malaysia

• Assisted with the conceptualizing and cocktail menu creation of a new bar

• Led a team of bartender and floor staffs in managing operations and bar program

• Developed standard operating procedures and ensured are being adhered by employee

• Constant review on the beverage and wine list, highlighting trends and new product to ensure offering is relevant

• Responsible for talent recruitment and development through identifying new talent to join the team and conduct training for employee

• Prepare and ensure timely submission on reporting requirement including revenue, stock level and cashier Sep 2014 – Aug 2016: Senior Bartender at The Library, Singapore

• Progressed from an intern, bar-back and bartender to senior bartender within the short span of 2 years

• Gained rounded knowledge on operation of the bar being closely involved in bar setup and preparations

• Assure cleanliness and organization of the bar and keep track of inventories

• Assisted in crafting new cocktails

• Exposed and gained invaluable insight working together with European service standards Sep 2013 - Feb 2014: Service Crew/Food runner at Esquina, Singapore

• Experience working in a dynamic team with different nationality

• Provide top quality customer service and assistance at all times

• Possess sound knowledge and understanding of menus to direct clients on selection 2012 - 2013: Bar-back, Bartender and Service Crew at Fluid Alchemy and KL Cocktail Co, Kuala Lumpur Malaysia

• Supported 2 professional bartenders at various events

• Developed intermediate bartending skills and knowledge ACHIEVEMENTS

• Four Pillars Gin Asia Open (2019) – Top 8 finalist

• Elit Art of Martini Singapore (2016) - Top 3 finalist

• Bacardi Legacy Singapore (2016) - Top 15 finalist

• Monin Cup Cocktail Category (2012) - Winner in Malaysia ; top 6 finalist in Asia Pacific finals EDUCATION

• INTI International University & College - Diploma In Hospitality Management DEMONSTRATED SKILLS

• Multilingual: Ability to converse in English, Mandarin and Malay

• Creativity: Conceptualized cocktail menus and bar concept which themes have included botanicals, cask finishing and native influences

• Interpersonal skills: Provide good customer service and engagement by attending to their needs and clear communication with internal stakeholders

• Leadership and Teamwork: Leading a team of bartenders in current role and able to provide clear direction to ensure alignment and gain the value of working together

• Problem Solving: Displayed through role as Bar Consultant in helping business partner to understand their needs, identify opportunity to develop plans and strategy to achieve the objective.

• Adaptability: Able to learn and adapt quickly in changing environment as demonstrated through taking up various roles in different market

REFERENCE

Name Ellen Hong Stefan

Masche

Mr Adam

“Eddy”

Bursik

Designation Hotel Manager,

The Address Sky

View

Cluster

Director of

Food &

Beverage,

The Address

Hotels &

Resort

General

Manager of The

Library

Contact +971-**-***-**** +971-**-***-**** +65 8698 9960 Email addy5r@r.postjobfree.com

m

SMasche@addressh

otels.com

adam.bursik@me

.co m

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