Michele Jazo

addy5h@r.postjobfree.com

Technical Skills

Clearance level obtained: Secret

Platforms: Microsoft Windows, Mac, UNIX, Linux, Android, iPhone Programming Languages: SQL, UNIX, C#, Python, Java Test Tools: Selenium, TestComplete, Visual Test, Validor, Watcher, TestTrack, JIRA, Zephyr, Confluence, ZenDesk, TestTrack, Redmine, PyCharm, Eclipse, IntelliJ, Android Studio, Android UI Inspector, XCode, Selenium, Postman, Appium, TestNG, Jenkins, JMeter, Python Frameworks (pytest, nose), Katalon Studio, Sauce Labs, BrowserStack, BlazeMeter and other 3rd party Windows/Linux test tools Configuration Management: SourceGear Vault, StarTeam, Microsoft SourceSafe, Tortoise, GitHub Internet: HTML, CSS, JavaScript, VBScript, ASP, JSP, Microsoft IIS Database: Microsoft Access, Filemaker Pro, SQL Server, Oracle PeopleSoft Other: VisualStudio, Web Services, SaaS/cloud, AWS, Azure, Active Directory, MySQL, Oracle VMWare, Bluetooth, Wi-Fi, InstallShield, Adobe RoboHelp, Microsoft Office, MS Project, SharePoint, SnagIt, TestFlight, WebEx, TeamViewer Software Test Engineer

MNC Software, San Diego, CA

August 2019 – Present

• Switches between enterprise level projects that include communication, command and control, and the import of medical health records/clinical studies running on AWS.

• Maintains Secret clearance for mass alert system project used by Department of Defense.

• Uses Katalon, Selenium and Marathon test tools to create automated test scripts to perform functional, security, integration, usability, and performance tests for Mosaic – a command and control project.

• Uses Katalon, Selenium test tools to create automated test scripts to perform functional, security, integration, usability, and performance tests for a project that involves importing medical health records into a central location and tracks clinical studies.

• Uses Java programming to create and maintain a custom framework to test device drivers for command and control system projects that use TCP, UDP and HTTP.

• Creates automated API tests using Postman.

• Uses JMeter, BlazeMeter and LoadRunner to execute performance tests.

• Writes test plans and test cases. Ensures products met acceptance criteria and end-user requirements.

• Ensures regulations are met including HIPAA compliance for clinical study projects.

• Troubleshoots issues, tracks feature requests and defects using JIRA.

• Provides test case results, and performance matrix reports as deliverables during each release.

• Leads team of test engineers to achieve goals for each sprint.

• Collaborates with testers, developers and product owners in agile sprints to meet requirements specified in contract agreements.

• Maintains dedicated QA virtual machines using VMWare to manage test environments including Linux Centos, Ubuntu, RedHat and Windows operating systems.

• Uses Visual C# to build and test local web applications outside of Jenkins builds.

• Reviews test tools including Robot Framework, Sikuli, Marathon IDE and Tosca Software Test Engineer

LoadExpress, San Diego, CA

December 2015 – September 2019

• Created automated test suites for web, Android, and iOS applications that use native and custom frameworks.

• Used Selenium WebDriver, Appium, TestComplete, Android / iPhone simulators, and open source test tools to automate tests and reduce the need for repetitive manual testing.

• Led team of test engineers to achieve goals for each sprint.

• Implemented test process, collaborated with team for a shipper/trucker platform to bid, track and send messages about their loads on LoadExpress.com

• Led test automation and verified requirements were met for RandMcNally’s truck navigation projects.

• Used CRM software, including Zendesk, for technical support issues.

• Tested feature requests and produced defect reports during 2 week sprint cycles using JIRA.

• Wrote test plans and test cases. Ensured products met acceptance criteria and end-user requirements

• Created automated data driven frameworks to increase test efficiency and data coverage.

• Performed front and backend/database testing using SQL.

• Performed automated API testing to verify functionality, reliability, load and negative input.

• Performed performance testing using Linux, BlazeMeter and open source tools.

• Supported continuous integration and deployment with development team using Jenkins and Automize.

• Approved hot fixes and releases before updates were published to production on web server and app stores.

• Investigated latest testing tools to be used by test team.

• Provided test reports to business stake holders.

• Switched between enterprise projects, including Rand McNally and LoadExpress trucking software applications running on AWS and Azure.

Lead Software Test / Support Engineer

SIMS Software, San Diego, CA

November 2004 – December 2015

• Provided tier 1 and tier 2 technical support for SIMS (.NET framework application) that supports the Department of Defense (including Lockheed, Boeing, NIWC) and FASET (web services application)

• Managed, mentored, and executed QA and technical support processes.

• Practiced traditional and Agile methodologies using Zephyr (test plan management software), JIRA, Confluence, Selenium.

• Coded using C# to create custom reports using SIMS – a .NET application.

• Coded using 4th Dimension and SQL to import and export data from Oracle PeopleSoft into SQL Server database.

• Created automated SQL email scripts for clients who needed monthly summary reports.

• Created automated test suites for white-box, gray-box, black-box, ad-hoc, security, regression, performance.

• Established and maintained a collaborative wiki used daily by management, sales, development and technical support staff. Increased efficiency and reduced costs for all departments to retrieve documents and respond to support tickets. Closed tech support tickets and added information to internal wiki.

• Utilized HelpSpot to track tier 1, tier 2 and tier 3 technical support issues.

• Maintained test environments on virtual servers to allow for simultaneous testing.

• Documented database schema changes using Apex SQLDiff.

• Wrote release notes and notified customers when a public release was available.

• Implemented document change requests related to the Quality Management System and internal documentation following ISO 9001:2008 requirements. Prepared documentation for annual ISO audits. Software Quality Assurance Engineer

InfoGation Corporation, San Diego, CA

June 1998 – October 2004

• Automated functional and integration testing for embedded software running on AutoPC, OEM and Windows CE mobile devices. Applications included navigation, address book, DVD/CD player and hands- free phone software using Bluetooth and Wi-Fi technology.

• Standardized the test process, interviewed and managed testers.

• Established an automated software build process with version control using Microsoft Developer Studio and SourceSafe used by the QA test team and for production releases.

• Developed and implemented QA test procedures and log reports following ISO-9000 requirements.

• Administered the defect tracking system used by QA and software development teams.

• Worked with the software development team to prioritize change requests.

• Participated in design reviews with customers and the development team. Education

University of California, Los Angeles

Bachelor of Science in Electrical Engineering

UC Scholar award winner

Additional Courses: SQL, TestComplete, Appium, Selenium Ongoing learning through Udemy and LinkedIn Premium membership

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