Dൺඐඇඇ ർൾ Rൺඒ

Indianapolis, IN ***** 317-***-**** addy55@r.postjobfree.com

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Call center experience

Emergency call response

Call etiquette understanding

Answering calls

Inbound or outbound phone calls

Call Routing

Documenting calls

Provider Services Representative, 02/2018 to Current Anthem Corporation – Indianapolis, IN

Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Delivered excellent customer service, resulting in consistent customer satisfaction rating. Resolving issues over phone with customers daily.

Met all customer call guidelines including service levels, handle time and productivity. Dialysis Technician, 07/2016 to 04/2017

Fresenius Medical Care – Indianapolis, IN

Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions. Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate. Safely transported, transferred, and positioned patients on chairs for treatment. CNA, 02/2013 to 11/2014

Allisonville Meadows – Indianapolis, IN

Obtained client medical history, including medication information, symptoms and allergies. Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Eൽඎർൺඍ ඈඇ

High School Diploma: 08/1989

Arlington High School - Indianapolis, iN

Associate of Science: 01/2007

Art Institute of Indianapolis - Indianapolis, iN

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