GIRSH RAMACHANDRAN

addy4f@r.postjobfree.com

804-***-****

PROFESSIONAL SUMMARY

Innovative and analytical business professional with over 5 years of experience in the automobile, Retail and service domains.

Ability to communicate and work closely with the leadership and management team.

Excellent communication skills in areas of presentation, negotiation, mediation and influencing.

Broad organizational skills and high attention to details.

Ability to gather client requirements and business requirements through daily meetings, phone interview.

Conducted business analysis and market analysis to develop custom solution based on client specific requirements/business problems.

Highly proficient in working with clients and management to analyze, communicate and validate requirements using Brainstorming Sessions, daily meeting to solve business problem and handle client objections.

Ability to learn quickly different business process, adapt to the culture and coordinate with other departments.

Expertise in Client Relationship Handling, recording and maintain client requirements and information data in Salesforce.

Expertise in conducting ROI, SWOT analysis, GAP analysis and cost benefit analysis, used these skills to assist my organization to reach an impressive $25.8 million dollars in profit.

Highly skilled in grievances handling executing redressal actions.

Achieved Honda Leadership Council 2018 Silver Award in short four year career with Honda.

Proficient in MS Office (advanced level in Excel)

Ability to excel in a fast-paced, cross-functional and dynamic environment.

Exceptional scholar- ship earning three Master Degrees in Business.

PROFESSIONAL BUSINESS EXPERIENCE

Client Account Manager

Comcast Business - Manchester NH, December 2019.

Communicated with clients daily and worked with them closely by gathering requirements and analyzed their business problem through GAP analysis, cost benefit analysis and price analysis.

Interviewed with end users in client’s end, validated the problems, analyzed the reason behind the business problems and created strong business solutions that improved client's overall efficiency on a long term basis.

Measured the effectiveness of solutions/products in a quantitative manner using data from within the network and external sources, used the data for conducting cost benefit analysis to effectively communicate the benefits to the client.

Participated in daily meetings through Microsoft teams and huddles to set up department goals and objectives to create action plans for internal issues, product and incentive enhancements

Recommend and participate in process improvements at all times

Formulated quotes using funnel management tools and opportunity management tools in salesforce.

Used Salesforce to maintain, record and use client data.

Worked as a liaison between the Business Team, care team and the retention team during the delivery and installation phase of the product and services

Documented effectively and accurately conversations, business process and timelines of product/service delivery into salesforce.

Developed client relationships by effectively communicating and following up with the newly delivered product and solutions on a quarterly basis.

Assisted manager in analyzing and prioritizing client's complex problems to find the best solution and facilitate the delivery of the promised product/services to the client in a timely manner.

Actively collaborated with team members and worked closely by participating in brainstorming sessions, surveys and team building sessions to tackle any obstacles that hinders the department’s performance metrics.

Used CSG to help and provide the best experience to clients.

Maintained client files with sales contracts, records of client interactions, client notes, and other information in CSG and salesforce

Evaluated client's potential business needs/problems to make appropriate recommendations.

Built client relationships by identifying and assessing requirements, resolving problems, and following up with the progress of the promised solution/product delivery by coordinating with other department effectively.

Negotiated and mediated with client to reach common ground regarding the budget, implementation of the product/solution based on validated client's requirements and developed a plan that was mutually beneficial.

Business Development Consultant

Carter Myers Automotive's Colonial Honda - Chesterfield VA, June 2015.

Gathered client requirements and assisted them in making the right buying decision.

Presented clients the product analysis and the price analysis compared to competition to help them make an informed decision.

Conducted market research to assist management with pricing strategies.

Attended daily meeting with management and the team to discuss what was done the previous day, what will be done today and what obstacles the team is facing to conduct the business process

Made sure that the client requirements are met by suggesting the right product that meets their budget

Delivered the product in the right time and the budget as promised.

Worked with other departments to make sure the product delivery happens smoothly for better client

satisfaction.

Used VinSolutions to gather data, record and acquire new client related data.

Handled client grievances and redressed accordingly to requirements and the complexity of business problems.

Developed client relationships by effectively communicating and following up with the newly delivered product.

Measured the effectiveness of products in a quantitative manner using data from Honda's internal and external sources, used the data for conducting cost benefit analysis to effectively communicate the benefits to the client.

Acted as a representative of the organization to communicate the business requirements, problem for Vin-solution CRM used by the sales team and analyzed the requirements by conducting GAP analysis, worked closely with Vin-solution developer team to create robust lead funnel management system and enhanced customer data management to prevent duplicate entry of customer information,

Presented price analysis, product analysis and market analysis using internal Honda resource and gathered external market intelligence to show the price and incentive trends.

Actively participated in new product launch initiated by Honda and acted as a representative of our clients in the VA market and the organization.

Received high recognition for presentation skills of the new products to clients and for the ability to understand the client requirements by validating their problems and effectively communicating between client and other departments.

Used client surveys to analyze current performance and level of client satisfaction, performed GAP analysis using the survey data to set goals/objectives, assisted in developing metrics for future performance and setting client satisfaction benchmark.

ACADAMIC ACHIEVEMENTS:

Master of Business Administration - Campbellsville University - Louisville, KY, USA - Managerial Information Systems, Project Management, Accounting, Human Resource, Business Strategy - GPA 3.3.

Master of Science - Global Marketing Management - Virginia Commonwealth University - Richmond, VA, USA- International Marketing, Marketing Management, Marketing Analytics - GPA 3.2.

Master of Business Administration - Christ University - Bengaluru, Karnataka, India.

Marketing Management, Managerial Accounting, Negotiations, Project management, Organization behavior - GPA: 3.0

Bachelor of Commerce St Aloysius College - Mangalore, Karnataka, India.

Cost Accounting, Financial accounting, Marketing principles, Business Ethics, Business Law.

PROFESSIONAL ACCOMPLISHMENTS

Achieved Honda's 2018 Council of Leadership Silver Award.

Received 2018 Myers Flyers Award - Achieved dealership's most improved sales volume.

Recognized for key role in the sales team helping Colonial Honda win prestigious corporate Honda Presidential Award.

Collaborated with team of 20 for achieving organizational goals and Honda's President Award for the organization.

Provided guidance and mediated negotiation for new hires and end clients

Created custom product demonstration videos for clients.

Used Microsoft Excel to develop an efficient system for creating inventory tracking spreadsheets, and price analysis.

Documented and resolved sales conversion business problem by creating better client relationship and by focusing more on creating value and by offering on time product delivery for better client experience

INTERESTS

Fitness

Body building

Hiking

Axe throwing

Travelling

Outdoor activities

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