Manager Customer Service

CURRICULUM VITAE

PERSONAL DETAILS

FIRST NAME: GRACE

OTHER NAMES: NJOKI WAITHERA

DATE OF BIRTH: 10TH JAN’1995

PASSPORT NO. A2255099

MARITAL STATUS: SINGLE

E-MAIL ADDRESS: *********@*****.***

LANGUAGES: ENGLISH & KISWAHILI

CONTACT: +973-***-***-**

CARRIER OBJECTIVE

To be renowned professional in hospitality industry, being an outstanding performer by constant learning with discipline, hardworking, innovation, confidence and dedication towards responsibility.

EDUCATIONAL BACKGROUND

2017-Diploma in Beauty Therapy

2010-2013-Kiawambogo secondary school

Kenya national examination council(KNEC)-certificate

2001-2008-City primary school

Kenya national examination council(KNEC)-certificate

EXPERIENCES

CURRENT: Hostess/Domain customer service-The Domain Hotel and Spa

Perform reception duties, answering calls professionally

Monitoring the opening dining sections of the restaurant for empty & clean tables

Booking reservations and follow up for confirmation

Response to all inquiries in a timely manner

Assist with to-go orders

Perform room service order taker

Managing the flow of the outlet

Track station assignment and seating rotations

Assist manager/supervisor with administrative duties.

2020- Awarded Employee of the Month certificate

2019 FEB - 2020 FEB(Season)-Certificate of appreciation; Chaine Des Rotisseurs

2018-: Osens Nails and Spa-Receptionist/Nail Technician

Booking reservations and follow up for confirmation

Perform reception duties.

INTERESTS

Reading

Socializing

Watching movies

Travelling

REFFERIES

1.CHAD MATTHEW CLOETE- F&B Operations/Domain Sommelier

Contact +973-****-****

2.MWINDIA OMARI MACHUPA- Restaurant Supervisor/Culinary coordinator

Contact +973-****-****

Contact this candidate