WILLIAM E. DOLL E-Mail – addxul@r.postjobfree.com

**** **** **** *****, ** Cloud MN 56301 612-***-****

A Senior IS/IT/Business Manager seeking an opportunity to help an organization in using technology to exploit their marketplace, decrease operating costs, improve efficiency, increasing bottom-line profitability.

A strong technologist with outstanding people, business, Project and Program Management skills. Proven ability to enhance efficiency, reliability, availability, and customer satisfaction of technology solutions within a corporate environment.

More than twenty years demonstrated excellence in the fields of information technology, management, organizational development, strategic planning, project management and human capital design and development. Highly adept at directing projects and staff in fast-paced, results-oriented environments. Articulate communicator able to elicit outstanding performance from a diverse array of professionals from end users to corporate leaders. Strong project management, team building and communication skills. Strong technical acumen and infrastructure experience and skills. Adaptable, self-starter, team player, quality minded, focused, committed, able to work independently or in a team, high integrity.

Extremely successful in developing synergistic relationships to bring projects to completion on time and budget. Extensive experience in implementation of TQM, organizational design, workforce development and training.

Managed Programs and Projects Project budgets in excess of $10,000,000. Utilized MS Project, MS Office, SharePoint, and other standard Project Documentation tools. Excellent project documentation, risk management, scheduling, reporting, resource management, delegation and conflict resolution skills. Familiar with SDLC, Waterfall, and other project methodologies.

Managed multiple projects surrounding Technology infrastructure including data center builds and migration, server re-hosting, disaster recovery infrastructure, Storage Area Networking, Server hardware / Operating System refreshes of varied scope, IT Security, LAN/WAN, telephony, from requirements through Operationalization and turn over to support.

Strong Project Management and planning skills including experience in managing projects using various structured methodologies such as SDLC, Waterfall, and others.

Created / Refined PMO processes and procedures to initiate and refine PMO implementations at various companies

Managed the implementation and migration of several ITIL/ITSM service management tools including CA Service Desk, HP Service Desk, and ServiceNow tool set including CMDB.

Creative problem solver with innovative "outside of the box" style. Understands Technology impact to the bottom line, utilizing excellent judgment, analytical ability, and problem analysis techniques.

Saved estimated $200,000 by changing processes/procedure instead of custom programming of accounting software.

Redesigned technical infrastructure in new corporate facility under construction, resulting in a $300,000 decrease in annual IT Support costs

Developed solutions to complex business issues as a Value-Added Computer Reseller/Consultant for more than 8 years as well as a Corporate IT Manager, Director.

Works independently in a large team setting, showing adaptability, flexibility, and the ability to deal with ambiguity and constant change.

Effective Leader and Department Manager.

Developed and managed departmental budgets ranging from $250,000 to $4,000,000 annually.

Managed local and remote departmental staffs of up to 30 individuals. Mentored Junior PM’s and Technical Staff. Provided direction to global project resources in excess of 50 professionals including Vendor Resource Management.

Developed Corporate Disaster Recovery procedures for Desktop recovery portion of overall corporate DRP plan.

Established SLA's for internal services as well as external vendors

Education

Currently attending Cardinal Stritch University, Edina, MN – pursuing MS in Management 3.6 GPA

A.A.S. in Physical Therapy - St. Phillips College, San Antonio, TX 1983

B.S. in Biology - North Dakota State University, Fargo, ND 1982

ITIL Foundations Certification (V3) - November 2008

Various continuing education courses in Management, Leadership, Computing Technologies, Project Management, Sales,

Negotiation, ITIL Management, IT Governance, 6 Sigma, Business, and Finance

William E Doll Page 2

Key Management and Technology Abilities

Project and Program Management

Resource Management

ITIL/ITSM Service Management

IT Security

System Integration/IT Infrastructure

Team Building/Motivation

Presentations/Public Speaking

Strategic Planning/Visioning

Capital Expenditure Planning

Technology Needs Assessment

Technology Rightsizing/Upgrading

Win-Win Negotiations

RFP Development/Review

Technology Purchasing/Sourcing

IT Leadership & Management

IT Regulatory Compliance

Network Administration

LAN/WAN/Internet/Intranet

Expense Reduction

Systems Implementation

Technology Integration

Resource Planning

Service Level Agreements

IT Governance

Strategic Visioning / Planning

Resource Management

Project Planning/Budgeting

Project Management

System Integration/IT Infrastructure

Team Building/Motivation

Presentations/Public Speaking

IT Security

Capital Expenditure Planning

Technology Needs Assessment

Technology Rightsizing/Upgrading

Win-Win Negotiations

RFP Development/Review

Technology Purchasing/Sourcing

IT Leadership & Management

IT Regulatory Compliance

Network Administration

LAN/WAN/Internet/Intranet

Expense Reduction

Systems Implementation

Technology Integration

Disaster Recovery Planning

Service Level Agreements

IT Governance

Professional Experience

Senior Infrastructure Project Manager Equity staffing 2/2020– 5/2020

Managed Infrastructure hosting projects migrating applications from one data center to another including the provisioning of High Availability Disaster Recovery solution for Optum Technology/

Senior Infrastructure PM / Program Manager – Jett Technology 3/2019 – 12/2019

Managing Projects and Programs for Anthem Subsidiary Integration division, specifically integrating Anthem Dental infrastructure into Anthem Enterprise Corporate Standards for Networking, Telephony, Security, End User Computing, and Operations. Windows7 to Windows10 migration.

Senior Infrastructure Project Manager Randstand 2/2018 – 6/2018

Managed Infrastructure hosting projects migrating applications from one data center to another including the provisioning of High Availability Disaster Recovery solution for Optum Technology/

Senior Infrastructure Project Manager TechMahindra 8/2016 – 2/2018

Managed Security Infrastructure DMZ buildout including McAfee, IAM, SIEM, SCCM, DLP, Citrix, EMC Storage, Windows and Linux Servers, MS Azure, O365, MPLS WAN, telephony, Firewalls with $4Million budget. Managed several Security projects involving HIPPA OCR gap remediation, and Security Breach Analysis at Medtronic.

Essentialist / Senior Infrastructure Project Manager – Trissential 4/2015 – 4/2016

Managed Telecommunications Infrastructure refresh projects doing lifecycle refresh of legacy analog DNS and Channel Bank Circuit management equipment - $3Million budget within the WAN team, PBX refresh $150,000 budget as part of the LAN team, and End Point Security and Data Loss Prevention implementations – Replacing the Symantec End Point tool set with the McAfee tool set for all workstations, and servers – Physical and Virtual - $2Million budget as part of the Security Team at Xcel Energy.

Senior Infrastructure Project Manager – Intertec Consulting – 9/2014 – 12/2014

Managed Global Enterprise Infrastructure Projects – Validating, Architecting and establishing infrastructure for new hosted data center for Oracle ERP system, Global Jabber voice and video conferencing implementation, two new facility / office design and build out, M&A consolidation / integration of newly acquired companies into corporate infrastructure – email, scheduling, re-IP addressing for integration into network topology -, helped establish PMO and PMO processes and procedures, at Stratasys

Senior Infrastructure Project Manager / Program Manager – Three Bridge Consulting – 7/2014 – 8/2014

Managed the kickoff and initiation of the Future Security Processes program at Target.

Senior Infrastructure Project Manager – Beacon Hill Staffing – 11/2013 – 5/2014

Infrastructure Project Management Projects at Carlson Companies / Carlson Wagonlit Travel including Data Center build out of two new datacenters, and moves from two legacy data centers into the new data centers, technology separation of Carlson Wagonlit travel from Carlson Corporate infrastructure, and general BAU Project Management.

Senior Infrastructure Project Manager – Intuitive Technology – 9/2013 – 11/2013

Infrastructure Project Management Projects at Target Deployment and Configuration Engineering to build out AirWatch SaaS Cloud infrastructure for Mobile retail application deployment and management, as well as BAU deployment projects.

Senior Infrastructure Project Manager – Aimia – 1/2013 – 6/2013

Infrastructure Project Management Projects involve re-architecture and optimization of hosting – renegotiating Savis hosting contract, re-architecture of hosting requirements and service levels, end user computing, Yammer cloud collaboration tool design and implementation, data center expansion and decommission, storage expansion and lifecycle replacement, Service Now Service Desk tool refinement,

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Infrastructure Project Management – Insight Global – Cargill – 9/2012 – 12/2012

Infrastructure Project Management for Cargill Global Hosting. Projects involve hosting’s for new application rollouts, data center expansion and decommission, storage expansion and lifecycle replacement – Implementation of new EMC VMAX storage and migration from legacy SAN to new VMAX, Network segmentation, OS upgrades, and Facilities Management. Projects located in Europe, Latin America, North America, and Asia/Pacific rim.

Infrastructure Project Management – RHIT – Lifetouch – 11/2011 -9/2012

Infrastructure Project Management including lifecycle management, service desk migration from HP Service Desk to CA Service Desk, data center moves, adds, and changes. General Server, Storage, Network deployments. Establishing PMO/PPM/EPM Processes and Procedures, Implementing PMIS using SharePoint and Project Server. Data Center Migration, Decommission and shut down following acquisitions of Olin Mills Photography.

Senior Infrastructure Project Manager – Medica Health Plans – 10/2010 – 7/2011

Manage Programs and Projects for Medica data center implementing solutions for legacy Unix, Windows, and dotcom applications, as well as development of new platforms for hosting new applications, Infrastructure upgrades, and platform expansions, HiTech security Implementation of End Point Security for Workstations and Servers, Network switch upgrades, Managed the implementation of the ServiceNow tool set including CMDB replacing a legacy Remedy solution.

Senior Infrastructure Project Manager – Northrop Grumman – 6/2008 – 10/2010

Manage Programs and Projects for the US Postal Service data center implementing Disaster Recovery solutions for legacy Unix, Windows, and dotcom applications, as well as development of new platform for external facing dotcom e-commerce platform (USPS.com). Architect and Implemented new HP/Linux Managed Services platform to replace Sun/Solaris hosting’s. Migrated Legacy Sun/Solaris hosting to new HP/Linux Managed Services platform. Managed multiple concurrent Projects/Programs. Project budgets from $500,000 to $10,000,000.

Project Manager- Infrastructure – Comsys Consulting – 9/2005 – 12/2007

Project Manager – Contracted to IBM for Ameriprise – Minneapolis MN 9/2005 – 12/2007

Managed multiple complex infrastructure projects involving Server refreshes, Storage expansion, Disaster Recovery, Application Support, New Server and Services projects. Project involved Mainframe, Unix, and Windows environments. Projects involved teams in a large matrix environment. Managed projects from needs analysis to closeout, durations from 1 month to 2 years, utilizing IBM tools and procedures.

Independent Consulting – 2002 – 2004, 2005, 2008

Organization Design, Systems standardization and uniformity initiatives.

Strategic Planning, Business Continuity / Disaster Recovery Planning,

Network Infrastructure, Infrastructure Stabilization, SOHO design. Hardware / Software / LAN/WAN consulting and support. Internet / Intranet design and development Sales Automation / Contact Management / CRM implementation

Director of Information Technology – Array Services Group, Sartell MN 4/2004 – 12/2004

Responsible for all IS related infrastructure functions. Help Desk, Desktop Support, Local and Wide Area Networking, Security, Dialer Operations, and Telecommunications within a two-location call center of 400+ agents.

Responsible for ensuring and maintaining information security, HIPPA, Sarbanes-Oxley, Gramm-Leach regulatory compliance, external audits, as well as establishing IT Governance.

Director of Information Systems – Dungarvin, Inc., St Paul MN 3/2001 – 6/2002

Responsible for all IS related infrastructure functions. Help Desk, Desktop Support, Local and Wide Area Networking, Security, and Telecommunications. Expanded support staff from 2 to 5. Supported Novell Netware, Windows NT, SQL, and Citrix servers, ADP Payroll, Great Plains Accounting.

Initiated Help Desk call tracking system, Disaster Recovery/Business Continuity Planning, development and documentation of departmental policies and procedures.

Supported Novell Netware, Windows NT, SQL, and Citrix servers, ADP Payroll, Great Plains Accounting.

Developed and managed departmental operations / capital budget of $650,000.00.

Established company WEB site and Intranet.

Implemented policies, procedures, documentation, and call tracking standards yielding a 50% increase in customer satisfaction. Consolidated and standardized purchasing resulting in 30% purchase cost savings, and 40% decrease in support costs.

Director of Information Systems Operations - Transport America, Eagan MN 11/1999 – 8/2000

Responsible for all IS related infrastructure functions. Help Desk, Desktop Support, Local and Wide Area Networking, Security, and Telecommunications. Managed $2,000,000.00 annual capital and operational budgets.

Provide Strategic Planning and structure to corporate initiatives relating to IS Operations and functionality.

Project Management of several initiatives including construction of new Corporate Headquarters, Architect and design new data center, relocation and consolidation of three buildings into new Headquarters.

LAN/WAN Management and infrastructure stabilization, Help Desk Management system sourcing and implementation

IS/IT related purchasing and solution sourcing for all aspects of technological projects and solutions. Renegotiated Telecommunications/Data communications contracts for voice and data lines, resulting in a 50% reduction in monthly charges.

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Regional Desktop Support Manager – Norwest Mortgage, Inc. Minneapolis, MN 6/1998 – 10/1999

Managed second level Desktop Support team, and Security team providing direct user support of 4000 users in 9 building locations. Direct management of 12 Full Time Employees and 8 Contract Resources.

Member of Enterprise Client Standards group determining PC hardware and software standards for all employees of Norwest Mortgage corporate wide. Responsible for vendor selection, contract negotiation, and setting service level agreements.

Facilitated the Enterprise Desktop standardization of processes and procedures uniting four separate regional operations into a unified enterprise function. Wrote the Norwest Mortgage Enterprise Desktop Disaster Recovery Plan and procedure documentation.

Managed the upgrade and installation of 4000 user upgrades to Windows95 with associated Hardware and Applications upgrades for Y2K compliance, compatibility, and Enterprise standardization. Completed under budget and ahead of schedule.

Senior Systems Analyst – Compuware Corporation, Inc. Bloomington, MN 9/1997 – 6/1998

On Contract to IBM Global Services, Prudential Insurance, Plymouth, MN.

Novell NetWare to Windows NT 4 LAN Migration, Windows workstations to Windows NT 4 Workstation in a Token Ring / TCP/IP environment, General level 2 Help Desk Support.

On Contract to IBM Global Services, Workstation Support Services, American Express Financial Services, Minneapolis, MN.

On site client support of desktop operating systems including, OS/2 Warp, Windows 3.1, Windows95, Windows NT 4.0 workstation, in an LAN environment utilizing NetWare 3.12, 4.1 and Windows NT Server, in a Token Ring LAN Topology. .

Networking Manager - EMPaC Computer, Inc. Golden Valley, MN 7/1994 –9/1997

Full Department Profit/Loss Responsibility. Responsible for Sales, Installation, Configuration, and Support of various Networking platforms including Novell Personal NetWare, Advanced NetWare 3.11, 3.12, 4.1, Microsoft Windows for Workgroups, Windows NT 3.51/4.0 Server/Workstation, Windows 95, Windows 3.11, and DOS. Increased revenues 500% in 3 years. Responsible for vendor selection and sourcing products and services utilized internally, and resold to clients. Managed Retail Sales floor for walk in computer sales.

Sales Manager - PC Maintenance, Inc. Hopkins, MN 4/1990 – 7/1994

Provided customer solutions with products from over 400 manufacturers’ product lines in Local Area Networking, Wide Area Networking, Micro to Mainframe Connectivity, Remote Communications, Document and Image Management, and DOS and Windows software applications.

Sergeant, US Army. United States, various locations 10/1981 – 11/1987

Trained in Physical Therapy direct patient care, Department management and administration, leadership, supervision, and general military principals.

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