addxu7@r.postjobfree.com,

Lee's Summit, Missouri 64064 DOUGLAS VALLADOLID 816-***-****

Relocating to S California

EMPLOYMENT HISTORY

Strong background in mechanics, process, safety and business developments, and project management. I am multilingual in English, Spanish and Italian, which serves both my employer and me well as I am able to communicate well with customers and business partners.

• Investigate insurance claims once they are filed to determine if the policy covers the event or damage and if the company is required to pay the claimant.

• Resolve claim disputes about damage to machinery and motor vehicle accidents, negligent behavior.

• Observe video or audio surveillance, examine statements and photographs, and consult banking, hospital and police records to determine what actually happened to cause the damage.

• Evaluate total damage to determine the appropriate amount of compensation to be paid to the policyholder and negotiate a payout amount to settle the claim.

• Prepare reports about payouts and present them to management on a monthly basis. 02/Present02/2018 - Present Adjuster - GAPInsurance GAP Insurance ZurichAmerica Zurich North America Utilized more than 20 years of mechanical background and experience to gather evidence and investigate claims to determine legitimacy of claim and to rule out fraud.

•Used solid understanding of mechanical parts and how machines work to determine functioning and breakdown causes and weather the issue was covered under the specific policy.

• Resolved the claims with an excellent customer service manner that is consistent with company policies and state regulations. Wrote reports to document findings and resolution.

• Managed customers’ success metrics and expectations, monitored and measured customer satisfaction, increased product penetration, and safeguarded customer renewals.

• Cultivated relationships within various internal departments to collaborate toward overall company efficiency goals.

04/201804/2016 - 02/2018 AdjusterContracts Adjuster -Vehicle Service Contracts ZurichAmerica Zurich North America Used more than 10 years experience in training development & delivery, motivation & team building/leadership, general project management, safety focused management, negotiation, and mediation.

• Led day-to-day management and optimization of automotive mechanical company growth plan.

• Hired, supervised, and coached all service department personnel career development. Managed education and safety standards for company for dealing with mechanical lifts, fuel, oil and machinery. Focus was growth with safety.

• Managed company to increase base of new customer accounts by 15% in 1st year and 4% growth year over year without increasing advertising budget

• Saved the company 20% by renegotiating vendor contracts and centralizing the use of vendors.

• Improved the employee productivity by 10% and implemented continuing education program.

• Built, rebuilt and managed customer relationships.

• Identified cross-selling opportunities and achieved sales goals. 10/201510/2006 - 10/2015 ManagingDirector Managing Director AutoMechanical Auto Mechanical Enterprises LTD- U.K.

• Identified cross-selling opportunities and achieved sales goals.

• Handled management of client mechanical service in deadline-driven environment.

• Served as liaison between company and manufacturers and parts advisor.

• Identified and Quality Assurance and ensured company and regulatory and safety standards were met at all times.

09/200609/2004 - 10/2006 ServiceMechanic Service Advisor / Mechanic Nissan U.K.

• Managed client mechanical services under tight deadlines.

• Completed mechanical repairs of vehicles by identifying diagnosing and repairing vehicles.

• Demonstrated an ability to follow and help improve the health, safety and practices of the company. 10/200410/2003 - 09/2004 TeamMechanic Team Lead Mechanic Volkswagen U. K.

• Handled general management of a large team of mechanics. Responsible for training and recruiting new team members for mechanic job position the company.

• Helped develop, improve and implement safety standards within the shop.

• Organized company Motor Shows as part of a team. 09/200309/2000 - 09/2003 ServiceManager Service Manager PeugeotPeru Peugeot -Braillard -Peru Lead mechanic for Mitsubishi racing team in Peru. Traveled with the team and kept the cars in pristine mechanical condition in order for premier performance during races. Position included managing logistics and keeping safety standards and processes in place for the team and handling of fuel, parts and car. 01/199901/1997 - 12/1999 Leadfor Lead Mechanic & Logistical Contact for RacingCar Racing Car

MitsubishiPeru Mitsubishi -Peru

Inspected and tested vehicles; completed preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters. Maintained vehicle records by recording service and repairs.

09/199709/1993 - 01/1997 MMeecchhaanniicc Peugeot - Braillard - PPeerruu

EDUCATION HISTORY

This degree prepared me for the employment in the way that I learned critical thinking and problem solving. I was driven and determined to complete this degree and succeed in work. 10/201310/2013 OpenUniversity Open University International Studies, Bachelor'sDegree Bachelor's Degree

08/199308/1993 SenatiCollege Senati Technical College AutomotiveEngineering Automotive Engineering Technology/Technician,

AssociateDegree Associate Degree

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