KEY SKILLS AND CHARACTERISTICS

Strong interpersonal & communication skills • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure • Agile Methodology • MS Office/o365 Suite • Active Directory • MCSE: Security • CompTIA A+, Network+, Linux+, Security+

EXPERIENCE

INFORMATION TECHNOLOGY OPERATIONS MANAGEMENT; GAP INC; GROVEPORT, OH

FISHKILL, NY, AND FRESNO, CA

JUNE 2012-PRESENT

Has led and managed IT teams at 3 facilities across 2 states concurrently for support and project demands.

Directly supervised local team of 20 technicians to perform daily operations support.

Managed schedules, organized office functions and meetings. Hired, Coached, Trained and on-boarded employees.

Team is responsible for support of all end user devices as well as network and server infrastructure.

Regularly liaised between internal operations teams, fellow support teams, IT teams as well as external vendors as necessary.

Supported Fulfillment Centers, Contact (Cell Centers) Centers, and IT groups. Collaborated with multiple cross-functional business end-users as result.

With a new promotion role in 2017 not only were day to day responsibilities continued but gained a larger strategic focus for the entire group of over 50 individuals.

Planning and involvement with multiple major successful projects regularly exceeding the $10M range.

Was Focused on proposed Old Navy separation for most of 2019 until project cancellation in early 2020.

As an Agile Methodology champion successfully created the group documentation space with confluence and work tracking space with JIRA.

Instituted new monitoring build out for devices and responsible for regular status checks to maintain ideal production uptime while maintaining business SLAs.

Managed vendor relationships, hardware support contracts, and team budgets.

Recognized as highly effective achiever having received internal exceed awards numerous times.

SUCCESSFUL PROJECT HIGHLIGHTS:

Ricoh support refresh project for North America.

Supply chain logistics upgrade projects (CCLO) for Fishkill, Fresno, and Groveport.

HME upgrades at multiple sites for HMI, WCS, Crisplant, Eurosort bomb bay sorters, Kiva, Dematic conveyors, pyramid, COFE, Vargo, AS/RS systems.

Network infrastructure refresh to Meraki for all GSC sites.

Fastenal locker design, implementation, and deployment in Groveport for asset management.

Thermal printer refresh at Groveport and Fresno.

RF Equipment refresh at Groveport and Fishkill.

ServiceNow upgrade

INFORMATION TECHNOLOGY SYSTEM TECHNICIAN; GAP INC; GROVEPORT, OH

OCTOBER 2006-JUNE 2012

Provided second tier onsite facility IT support for internal employees.

Daily responsibilities included resolving tickets via Service Now for break/fix tickets as well as service requests or installs/deployments.

Responsible to resolve IT issues for facility while following SLAs for customers including infrastructure for network, materials handling (MHE), telecom, video conference, application servers, printers, workstations, thin clients, RF devices/Mobile Terminals, peripherals, and more.

Created process improvements internally and new documentation or technical guides for team where none existed previously.

LOSS PREVENTION MANAGER; KMART; HILLIARD, OH

MAY 1998-MAY 2003

Developed and implemented procedures for minimizing losses of merchandise, money, and company assets for facility of over 100 employees.

Facility Safety and emergency event leader.

Routinely performed coaching for entire team via daily standups, recurring self-created classes.

Conducted successful audits to result in internal, external, and vendor billing shrink recovery and prevention.

Prepared tasks daily and conducted product knowledge and process training for team with coaching, evaluations, and group meetings.

Regular staff performance reviews for teams with varying levels of knowledge and experience.

WILLIAM CRAIG

INFORMATION TECHNOLOGY MANAGER

PROFILE

Information Technology Leader with over 15 years of management experience providing successful execution with internal team of over 40 staff members. Possesses strong multi-tasking skills, with ability to simultaneously manage several projects and schedules with cross organizational collaboration. Tech savvy and efficiency focused. Business experience with Distribution Centers, Call Centers, Stores, and Data Centers operations and support.

CONTACT

addxto@r.postjobfree.com

linkedin.com/in/bill-craig-4a24962 614-***-****

5292 Grandon Drive

Hilliard, OH 43026

ACTIVITIES AND INTERESTS

• Learning •Musical performer •Volleyball •Volunteer work • Travel

Contact this candidate