Project Management-Process Improvement

STEVEN W. SHANER, MS, LSSGB

*** * *** *

Kamas, UT 84036

Cell – 308-***-****

Email – addxrk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Hospital Administration – Strategic Planning, Business Intelligence/Decision Support, Business Development Analysis, Marketing, Public Relations, Community Outreach: 10+ years

Financial analysis/accounting/auditing/compliance experience banking industry: 13+ years total

Computer software development/Network Administration/Project Management in healthcare, banking, bank regulation: 9+ years total

Managing Process Improvement programs in healthcare and Fintech: 7+ years

Adjunct teaching experience in accounting/finance/software: 15 years (part-time)

Business Management and Commercial/Residential Real Estate Development: 10 years (combined)

Managerial experience in the financial/banking industry: 5 years

EXPERIENCE

March 2020 - April 2020 – Project Manager-Process Improvement-Snap Finance, West Valley City, UT

Hired to build the Process Improvement framework, document processes, and improve processes across this company in the Fintech industry

Was laid-off on April 1, 2020 as a part of reduction in workforce due to economic downturn created by the COVID-19 pandemic

January 2019- August 2019 – Accounting/IT Specialist-Mountain West Brands, Salt Lake City, UT

Interim/transitional job with Family-Owned business upon moving to Utah

Installed and trained Jolt operations tracking software in 10 restaurant store locations

Installed Brink POS software in 10 restaurant store locations and managing back office reports

Accounting software conversion to cloud-based Restaurant 365 – responsible for invoice product mapping, general journal entries, sales tax reporting and journal entry for ID and UT, and Daily Sales/deposit entry for profit & loss statement production each month

July 2006- September 2018 - Strategic Planning Manager/Director of Decision Support/LSSGB- Community Hospital, McCook, NE

Built Decision Support/Business Intelligence reports for directors and chief administrators

Manage five staff coordinators of decision support, marketing, advertising, public relations, and community outreach and oversee budget of $795,000

Direct, train, and implement annual strategic planning for 25 bed rural critical access hospital

Trained clinical/non clinical staff on hospital software products, including McKesson applications and Microsoft Office

Developed internal database and reporting applications using M.S. Access/SQL Server/SSIS/SSRS/Tableau

Certified Six Sigma Green Belt 2010– Process Champion in Process Based Management System

Process Owner/Champion for 1 of 13 Key Processes, Lead disparate teams in Process Identification/Mapping/Improvement

One of 7 Process Leaders with oversight for 13 Process Owners/Teams

Author/Keeper of Process Scorecard with KPI Control Chart tracking of process metrics

Instituted cost accounting software to identify and analyze 57 profitable vs. 64 loss service lines

Managed Timberline (Colorado) Quality Award application - won by Community Hospital in 2014

Managed Peak (Colorado) Quality Award application - won by Community Hospital in 2015

Managed Malcolm Baldrige National Quality Award application - Community Hospital in 2016/2017

June 2003-December 2013 Owner/Chief Software Developer – Database Solutions, McCook, NE

Organized company in 2003 dedicated to database software development for businesses of all sizes

Support, advise, maintain custom designed programs for clients in NE, KS, CO, and UT

Develop solutions with MS Access and provide accounting software consulting/support

Coordinate day-to-day business operations and personnel issues

Manage A/R, A/P, tax reporting, accounting system, short/long term growth projections

Responsible for strategic and long term financial planning to meet business objectives

Primary decision maker and Team Leader in problem solving issues, i.e.

-Built new report for The Buffalo Guys to identify which customers generated most sales

-Devised query method for Air Comfort sales staff to auto generate daily sales leads

-Built database to analyze profit margin per product for Simplot Soilbuilders

December 1999- October 2004 Contracted Software Developer – various Utah companies noted below:

Systems West, Salt Lake City, UT - State of Utah, Department of Environmental Quality

Repaired, updated, and expanded MS Access Accounting Program module

Redeveloped aging MS Access program for Accounts Receivable

CDI Information Technology Services, Salt Lake City, UT - The Church of Jesus Christ of Latter-Day Saints

Built MS Access database to track attendance of patrons and schedule of workers at LDS temples, in a team project

Completed a 50-hour project for the Family History Department in Access and Oracle

Modified travel expense Visual Basic program with MS Access back-end, which interfaced with PeopleSoft/Oracle program

Maxim Group, Murray, UT - The United Way of the Great Salt Lake

Repaired and expanded MS Access database for upcoming campaign year

Converted Access 97 database to Access 2000 format

Built numerous financial and statistical reports related to corporate and individual donors

Self-Contracted - Weber State University, Ogden, UT

Modified existing Student Enrollment database in MS Access for the University web site utilizing ASP and VB Script

Converted Rbase database for course assignments and payments to instructors of Continuing Education Department

September 1999- October 1999 Software Developer - Merk Systems, Durant, IA

Reworked several Access database programs with Access front-end user interface programs to SQL Server 7.0 back-end

June 1998- August 1999 Software Developer – The Sedona Group, Moline, IL - Lee Enterprises, Inc

Redesigned MS Access database Marketing Program that monitored subscriber retention for newspaper industry

Used ODBC to IBM AS/400 in 15 different client subsidiary locations throughout United States

Customized and tested programs, provided user and programmer documentation, with offsite user support and upgrades

August 1996- June 1998 Software Developer/Tech Engineer - Xerox Connect, Bettendorf, IA

Developed MS Access programs for Tool Crib Inventory, Project Management, and Sales Quote Tracking

Managed projects from initial client meeting, to delivery of the final software

Developed a system of control for surplus personal computer hardware and software at client site

Collected, tested, and repaired all makes and models of PCs, monitors, printers, and peripherals

Built and deployed new PC systems and assisted in workstation configurations in Windows NT

PRIOR EXPERIENCE:

Federal Reserve Bank of Chicago, Chicago, IL

Supervisory Bank Holding Company Examiner

Managed large portfolios of applications to purchase banks and other non-bank activities

As Supervisory Bank Examiner managed six to eight other examiners

Assembled all relevant application information and financial data, spreading the financials (understanding of GAAP was essential)

Ran cash flow projections into the future to assess the risk of debt retirement by the applicant bank

Negotiated terms of the purchase with the applicants, assessing management capabilities

Reviewed bank examination results to assess the banks’ ability to manage its credit lines and portfolios

Wrote recommendations to Washington, D.C. FRB Board of Governors

Won President’s Award for authoring Technical Procedural Manual to Process Bank Failures.

Initiated the establishment of Quality Circles…precursor to Process Improvement methodologies

Wells Fargo Bank, Davenport, IA

Compliance Auditor

Developed and implemented compliance audit procedures

Prepared and conducted CRA/compliance and internal audits, work papers and reports.

Trained management and staff annually in all relevant CRA and bank compliance regulations.

First of America Bank, Rock Island, IL

Compliance Officer

Responsible for reporting, training, and oversight of the bank's compliance program

Managed the bank’s compliance and CRA efforts for two years in preparation for their examination

Provided oversight of technical support of Cash Management PC software to bank clients.

EDUCATION

Northern Illinois University, DeKalb, IL - B.S. Finance

Stonier Graduate School of Banking – Rutgers University – 78 hours completed

Peru State College, Peru, NE – M.S. Organizational Management/Entrepreneurship

Johnson County Community College – Certified Lean Six Sigma Green Belt

COMMUNITY WORK and COLLEGE INSTRUCTION

Volunteer at the Work Ethic Camp, McCook, NE

Former Adjunct Instructor at Black Hawk Community College, Moline, IL

Former Adjunct Instructor at Scott Community College, Davenport, IA

Former Adjunct Instructor at Mid-Plains Community College, McCook, NE

Former Adjunct Instructor at Nebraska College of Technical Agriculture, Curtis, NE

Subjects taught: Macro/Micro Economics, Management, Accounting, Banking, Financial Markets, Entrepreneurship, Business Mathematics, Computer Hardware Repair, and Database Development

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