Engineer Engineering

Sean E. Olmo

Pembroke Pines, FL 954-***-****

addxrh@r.postjobfree.com

TECHNICAL SUPPORT ENGINEER

Experienced Technical Support Engineer with expertise in broadcast electronics and manufacturing. Proven success with evaluating and troubleshooting technical issues and providing effective solutions. Successfully introduced new products to manufacturing facility. Accomplished in leading, motivating, training to ultimately increase productivity while maintaining a high level of production and product quality within an ISO-9000 manufacturing environment.

SKILLS

Technical Support Quality Assurance Product Engineering Troubleshooting Analog Digital Circuits Soldering and De-soldering Surface Mount Components ISO-9000/14001 Green Belt Six Sigma Bilingual: English and Spanish.

PROFESSIONAL EXPERIENCE

SONY Broadcast and Professional Latin America- Miami, FL

Technical Support Engineer, Engineering 4/2000 – Present

Serve as First Level Technical Support for dealers and direct customers providing them with suggestions and recommendations effecting the operation and/or repair of Sony Broadcast / Professional products.

Product support for monitors, projectors, security cameras, and medical printers.

Perform repairs, overhauls and preventive maintenance on Sony Broadcast / Professional products.

Provide pre-sales and post-sales technical support.

Post solutions in Online Knowledge Base.

Plan, test and implement application version upgrades, patches and modifications with existing inventory.

Refurbish demo and loan returns.

Adhere to project schedules that comply with system testing and quality assurance.

Provide service trainings to dealers and representatives on Sony Broadcast / Professional products.

Worked closely with Sustaining Engineering to serve as company liaison for customers on technical matters

Repair and maintain quality service records for Medical products in compliance with FDA.

Oversaw technical lab operations (test equipment calibration, supplies, and spare parts inventory).

ADDITIONAL RELEVANT EXPERIENCE

SONY Professional Products Company- Boca Raton, FL

Senior Technician / Lead, Production Engineering 8/1989-4/2000

Coordinated manufacturing production process from Japan to United States facility for various broadcast and professional models. Supported product lines through the entire product life cycle.

Effectively transferred from Japan to our US manufacturing facility the production lines for broadcast video recorders, digital video switchers, and In-flight entertainment system which consisted of assembly, test, quality assurance and repair.

Trained personnel in equipment assembly, test, and operational procedures.

Collected time studies of manufacturing processes. Able to improved balance and process time.

Provide technical support on repair of defective units, conduct analysis of production defects and implementation of defect prevention measures.

Liaison between Japan and United States concerning design or defective issues.

Assist management in coordinating and monitoring daily activities of staff engaged with manufacturing process.

EDUCATION

Bauder College- Associate of Specialized Technology, Electronic Engineering

ADDITIONAL TRAINING

Greenbelt Six Sigma Training Overall Digital Signal Training SMT Rework Training Advance SMT Soldering Video Troubleshooting ISO-9000 Training ISO-1400 Training Department Leadership and Personal Ergonomics Imaging Science Foundation Worked with SAP and Sales Force.

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