Store Manager Customer Service

Charlotte K. Savea

Waipahu, HI 808-***-****

********@*****.***

Senior Account Specialist

Highly skilled, motivated administrative professional with over 20 years of experience delivering exceptional communication and customer service skills while building relationships with coworkers and clients.

Highlights of Qualifications

Administrative professional who is dedicated, effective and promotes strong company allegiance and commitment

Adaptable with ability to manage and accurately complete numerous tasks simultaneously

Received Annual Sales Support Award twice.

Core Competencies

Communication

Project Management

Marketing

Creative Thinking

Training

Analytical Thinking

Computer Competency

Leadership

Customer Relations

Conflict Resolution

Flexibility

Interpersonal Relations

PROFESSIONAL EXPERIENCE

Senior Account Specialist 11/2012 – 04/2020

EAN HOLDINGS, LLC., Honolulu, Hawaii

Works at the account location, as an on-site liaison between branch personnel and the assigned insurance company.

Assist to maintain a strong customer relationship and additional business.

Primary contact for claim, rental and customer service resolution based on policy, procedure, and insurance company standards

Perform body shop and adjuster callbacks for the assigned account

Create reservations and respond to requests for direct bill through the Automated Rental Management System

Assist with accounts receivable collections to ensure balance below $1000

Assist the insurance company with rental management goals

Comply with Company philosophy and policies

Maintain a regular and reliable level of attendance

Perform miscellaneous job-related duties as assigned including training, reporting and the implementation of new processes to enhance customer service and growth

Store Manager 08/1999 – 06-/2012

THE HOME DEPOT, Lihue, Hawaii

Managing all aspects of the store's operation and profitability

Ensuring that the Home Depot shopping experience is provided to Customers (e.g., ensuring that Customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)

Ensure customer concerns are solved effectively and promptly

Forecast scheduling needs and ensuring sufficient scheduling to meet customer demand in all areas

Observe and coach associates on the sales floor to enhance customer service levels

Walk every aisle in the store to ensure products and displays are merchandised effectively to maximize sales and profitability

Walking the store with District Managers, Merchants, and others to discuss and stay on top of merchandising opportunities and keep the competitive edge.

Recruiting and hiring the most qualified candidates through weekly recruiting meetings with Human Resources and Management Team.

Determining new Associates’ rate of pay

Observing and evaluating Associates' job performance

Evaluating and making decisions about Associates’ performance-based pay increases

Having ultimate responsibility for terminations, promotions, and demotions of store Associates

Coaching, training, and developing Associates informally and through formal training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback

Ensuring that all reviews are completed on time

Communicating store and Home Depot objectives to Associates

Communicating clear career paths for Associates

Motivating Associates to perform at a high level

Scheduling Associates’ work and training time

Taking appropriate action to minimize turnover

Developing and communicating store standards to Associates

Developing strategy to improve customer service, drive store sales and increase profitability

Working with Associates, Department Supervisors and ASMs to anticipate and solve problems and plan for upcoming events, seasonal changes, etc.

Developing a store mission and objectives and ensuring that they are met

Forecasting staffing needs and developing a recruiting and hiring strategy to ensure optimal store staffing in all areas

Shopping and studying competition to identify trends and develop new ideas

Ensuring Safety of Customers and Associates

Signing for petty cash, markdowns, time slips, refunds, price change take-in report, etc.

Verifying deposits

Following standard operating procedures to open and close the store when scheduled

Other duties as necessary to properly manage all aspects of the store's operation and profitability

Administrative Assistant 10/1994 – 02/2000

THE POLYNESIAN CULTURAL CENTER, Laie, Hawaii

Perform routine clerical and administrative functions (i.e. Reporting, office correspondence, answering phones, managing project files, including bidding preparations).

Scheduling appointments

Organizing and maintaining paper and electronic files

Providing information to callers

Process all work orders and coordinate repairs needed within the physical facilities

Inventory management

Purchasing

Engage in projects on site

Assistant Store Manager 07/1988 – 10/1994

MCDONALD’S RESTAURANTS HAWAII, Laie, Hawaii

Responsible for providing excellent customer service and a safe dining environment.

Motivate self and others to accomplish important objectives despite a complex environment and multiple demands.

Take ownership of self-development

Manage all aspects of the restaurant’s operations and profitability.

Ensure safe food handling

Staffing scheduling

Sales Forecasting

Inventory control

Training and development of staff

Verify safe contents and daily deposits

Other duties including community activites. (i.e. Teach High School enrichment classes, community donations and events)

Education:

The Kamehameha Schools, 1981, Diploma

Home Depot Leadership Development Program

Home Depot Assistant Manager Training Program

Home Depot Advanced Department Supervisor Training

Home Depot Corporate Compliance Training

Home Depot Affirmative Action Training

Kauai Community College – Quickbooks 2012- Certified

Kauai Community College – Quickbooks Payroll 2012- Certified

Activities and Interests

Habitat for Humanity, The Home Depot

Kaboom Playground Project, The Home Depot

American Cancer Society, Relay for Life Walk

The American Red Cross, Disaster Response – The Home Depot

Kauai Lighthouse Outreach Center – Youth Leader

Friends of Lydgate Park & Recreation – Beach Clean up

Kauai Food Bank – Central Harvest Team, The Home Depot

Most outdoor activities, spending time with family and friends

References

Susan Amaral

The Home Depot, District Services Manager

421 Alakawa Street

Honolulu, Hawaii 96817

Cellular Phone: 808-***-****

Email: *********@*****.***

Marivic Lizardo

EAN Holdings, LLC, Account Supervisor

820 Mililani St. Suite 800

Honolulu, Hawaii 96813

Cellular Phone: 808-***-****

Email: *******.*.*******@***.***

Lani Sinclair

Claims Department, Farmers Insurance Hawaii Inc. – Senior Claims Representative

Six Waterfront Plaza, 5th Floor, 500 Ala Moana Boulevard

Honolulu, Hawaii 96813

Cellular Phone: 808-***-****

Email: ****.********@****************.***

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