Medical Assistant Customer Service
Resume:
Donna Vaughan
*** ******* **** **. *******, TN **109 addxpw@r.postjobfree.com
To utilize my medical education and experience in a challenging position within the healthcare industry.
Work Experience
Patient Care Medical Assistant
Regional One Health - Memphis, TN
November 2006 to Present
Triage newborn after birth, triage postpartum moms vitals, hearing and bilirubin's, enter babies in Medical records data base, referral and follow up appointments with Le Bonheur, appointments, phlebotomy, basic lab work (PKU's and CRP), and assist with basic medical procedures.
Supervisor/ Customer Service Representative
Tennessee Title Loan - Memphis, TN
May 2001 to November 2005
Managing customer accounts, schedules, accounting. Worked with a team to provide customer service according to the customer's needs, wants, and concerns
Caregiver for dementia and Alzheimer patient
Riverdale Estates - Memphis, TN
November 1999 to May 2000
Assist the patient with their needs, concerns and assisting with daily living. Answering multi-line telephones and provides excellent customer service.
Amoco/BP
Cashier/Supervisor - Memphis, TN
June 1995 to November 1999
Inventory, Stocks, Scheduling, Customer Service, Cash Register Operation
Education
Diploma in Medical Assistant
Remington College - Memphis, TN
November 2006
High School Diploma
Westwood High School May 1995
Additional Information
SKILLS
•Patient triaging, Blood Pressure, Vital signs, Patient History
•Phlebotomy, EKG, various lab procedures
•Knowledge of Billing and coding
•Hearing and Bilirubin's, Newborn Screenings
•Electronic Medical records, medical charting
•Postpartum Moms, Neonatal Care
•Excellent customer service skills
•Excellent computer skills, type 60 WPM, Microsoft Office 365
•Accounting
•Clerical
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