Social Media Customer Service

ADEWALE ADEWUMI ABIDEMI

Mobile. : +971*********

Email : addxox@r.postjobfree.com

Nationality : Nigeria

Marital Status : Single

Language : English

Visa Status : Visit Visa

CAREER SUMMARY;

I am a self-motivated individual who has track of doing everything possible to maximize profit while keep cost intact, possessing an excellent numeric skill and the ability to comprehend and analyses sales figures. I have the ability to talk directly to customers and have satisfaction helping people to get what they really like.

CUSTOMER SERVICE

• Ability to approach customers in a warm and friendly manner

• Always smiling and interactive with patrons of the restaurant

• Ability to manually calculate cost without error

• Sharing my personality and getting to know the guests a bit at the first greeting helps them feel comfortable with the restaurant and atmosphere.

• Able to maintain high standard of work etiquette. WORK EXPERIENCE:

Chicken Republic (MAY 2016-2017)

Nigeria

Tollgate, Sango, Ogun State

Position: Waitress/dispatcher

Paramount hotel and suite (Mar 2017- 2018)

Sango, Ogun state Nigeria.

Position: Waitress/dispatcher

Andiamo Italian Restaurant

Alzeina, Abu Dhabi (NOV,2019 till date)

Position: Waitress/dispatcher

DUTIES AND RESPONSIBILITIES

I pick up each call with a friendly tune and create conducive atmosphere for the caller to explain in details why he or she has called.

I use telephone to reach out to customers and verify about our product

Assist with placement of orders, refund or exchange

Resolve customer’s complains via phone, email, mail or social media

Welcome visitors by greeting them, in person or on the phone

You take order online/telephones.

Make sure others placed by customer well understood

Dispatch the other placed to the chef of the brand

Follow up and make sure its prepared accordingly

Follow up the rider/driver for delivery purpose and make sure it gets to the customer and they are pleased.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Utilize computer technology to handle high call volumes

Resolve customer’s complains via phone, email, mail or social media

Direct visitors by maintaining employee and department directories; giving instruction

Welcome visitors by greeting them, in person or on the phone STRENGTH:

Telephone skills

Friendly approach

Work with little or no supervision

Team Player (able to work with people regardless of their cultural background)

Good Verbal Communication skills.

Microsoft Office skills.

Listening and Professionalism.

ACADEMIC QUALIFICATION

N.Y.S.C Discharge Certificate 2017

B.A (ED) English (HONS) 2015

West Africa Examination Council (WEAC) 2006

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