Customer Service Project

REEKITA

**** ********* ****, *******, **, B*L*R*

365-***-**** addxot@r.postjobfree.com

OBJECTIVE:

I am a highly qualified and motivated skilled professional with education in Electronics and communication Engineering with bachelor’s degree. My objective is to find a challenging position in the Electronics or IT department.

PROFILE:

Wireless Networking New Grad with experience in: MP lab, Proteus (ISIS), VM Ware (IPv4, IPv6), C, C++, MS Office Suite, MS Word, Embedded Systems, Microcontroller (AVR, 8051, PIC).

Seeking opportunities Canada Wide.

TECHNICAL PROFICIENCY:

Languages: CISCO IOS, C, C++

Software: MP Lab, Proteus (ISIS), MS Office, Office 365

Networking: LAN/WAN, TTCP/IP, VoIP, DNS, VPN, RDP, DHCP, HSRP, VRRP, DTP, VTP, Firewalls, Cisco Routers and Switches, MPLS Protocols

Courses: Embedded Systems, Microcontroller (AVR, PIC, 8051)

EDUCATION:

Masters, Wireless Networking, Lambton College, ON (June 2017- June 2019)

Bachelor of Engineering in Electronics and Communication, Shaheed Bhagat Singh State Technical Campus (Aug 2012-June 2016)

WORK EXPERIENCE:

Quality Lead, Keter Canada, ON (Jan 2018-June,2019)

Running the machines on fast pace, checking the quality of the parts according to standards and meeting the KPIs.

Cashier, Credit view Drycleaners, ON (June,2019-Nov,2019)

Greet all customers in a friendly and welcoming manner.

Process customer phone and personal relations.

Mark-in all incoming orders, identify all the clothes to be laundered or dry cleaned, tag, mark and classify all pieces and input all info in a computerized register.

Consistently ensure cash drawer accuracy.

Order Picker and Packer, Ingram Micro, ON (Nov,2019-Jan,2020)

Picking, labelling and packing the Google and Lewis products with RF scanner.

Inventory Clerk, Nissan Canada, ON (Jan,2020 - March,2020)

To check, count and record the products of the warehouse.

Customer Service Representative, Geeksquares technical service PVT LTD (June 2015- Dec 2015)

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a loss is covered by insurance.

PROJECTS:

1- LINE FOLLOWING ROBOT

I have completed Mine Project for “LINE FOLLOWING ROBOT” using AVR (ATMEGA 8). I have done this project as I have interest in robotics. I contributed in this project by doing its hardware part.

2. METRO

This project was done using 8051 microcontrollers. In this I mainly used three stations for instance and using LED and LCD (16 X 2). That was a prototype or a small model of metro showing that how it works. I have done the programming and hardware part all by myself. The main motive of this project was to cover the basic aspect of 8015 under a single project.

3. PROPELLER DISPLAY

This project was done using 8051 and also same project under ATMEGA 8 microcontroller. In this project the main function was of the motor to be used or fan along with microcontrollers. This was my 6 months training project which I submitted in college which displays the college’s name and address. This project was cheaper to make and the main aim of this project was minimal use of LEDs.

4. SMART HOME

Made the project on smart home using Internet Of Things (IOT), using router and controlled all the home appliances like lights, fire alarm, lock and temperature sensors with mobile application.

TRAINING EXPERIENCES:

1 Week – IIT (Indian Institute of Technology) Delhi, Hauz Khas, Delhi.

2 Months – Rail Coach Factory, Kapurthala, Punjab.

3 Months – Bharat Electronics Limited (BEL), Ghaziabad, (UP).

6 Months – Sofcon India PVT. LTD., (Sec- 14, Gurgaon)

ACHIEVEMENTS + PARTICIPATIONS:

Won 1st prize in Robo Race held by ISTE (Indian Society for Technical Education) in 2012.

Won 1st prize in Shaheed Bhagat Singh Play organized by Shaheed Bhagat Singh Committee, Ferozepur in 2014.

PRO Of Robo Race in ISTE 2015

Was EVENT HEAD of Workshop – ROBOTICS in ISTE 2015

MESS SECRETARY of hostel from 2015 – 2016.

TREASURER of JASHAN Organised by SECA (Society for Extra Curricular Activities) in 2016.

PRO in ISTE 2016.

PERSONAL QUALITIES:

1.High grasping power

2.Keen Intellect

3.Can work under pressure to meet deadlines.

4.Flexible team player.

5.Leadership Quality.

6.Customer Service.

LICENSE:

Security Guard

First aid – CPC (Level C)

REFRENCES:

Ajay Madhar (Customer Service, Canadian Tire, Quinpool Road, Halifax) : 902-***-****

Contact this candidate