Customer Service Representative
Resume:
Heather Aaron
Mechanicsville, VA 23111
*************@*****.***
Skills
• Customer Service
• Adaptability
• Written and verbal communication
• Teamwork
• Organization
• Problem-Solving
• Critical Thinking
• Computer
• Proficient in Microsoft Word and Outlook
Work Experience
Wedding Coordinator
Self-Employed
August 2019 - Present
Responsibilities:
• Meet with the Bride and Groom :
1. Understand the events - not just including the rehearsal dinner and wedding day. 2. Discuss progress to date and get an understanding of their vision for their wedding.
• Visiting the venue with the couple to review Floor Plan Layout and Seating Arrangements to their specifications.
• Assisting the couple to come up with decor set up and/or Provide any assistance/opinion/ advice as needed.
• Being the contact person for everyone (vendors & wedding party for any questions when the wedding day gets closer/ be the middle man)
1. Review vendor contracts.
2. Ensure that all vendors are remaining true to their contract with the couple. 3. Ensure that all vendors have my contact information (phone number & email) in order to contact me with any questions/concerns/etc. And if necessary relay questions to the couple and report back to the vendor(s).
4. Maintain contact and call for updates 1-2 weeks before the wedding day. 5. Coordinate vendor arrivals and deliveries.
6. Ensuring all the vendors have everything the couple has ordered and are all in perfect condition.
- Set them up to the couples specifications
• Prevent expensive mistakes (rushed items or unnecessary changes)
• Be the Peace Maker (through the entire process - not just the wedding day!)
• Organize and Coordinate the wedding day Timeline.
• Set up everything for the rehearsal dinner and wedding day.
• Make sure the day is going as scheduled/on time.
• Ensure wedding party is on time and in the right place(s).
• Solve any last minute emergencies.
• Instruct wedding party when to walk and how.
• Coordinate with the DJ to ensure correct timing for entrance and exit for the ceremony, entrance to the reception, send off, etc.
• Being responsible for fixing any issues.
• Dealing with unruly guests (if any, please specify what y'alls definition of 'unruly' is)
• Ensuring the venue is left clean and that the couple will receive the deposit back and/or will not have any additional clean up charges.
• Collecting personal items and wedding gifts being sure they are given back to the couple safely.
• Returning rentals and/or borrowed items.
Phone Banker
Wells Fargo - Glen Allen, VA
April 2019 - Present
Responsibilities:
• Answer phone calls from Wells Fargo client, Wells Fargo Branch Bankers, and loan companies
• Verify client to ensure we're providing the highest level of security to their account(s)
• Assist client with any questions and/or concerns they may have
• Assist Branch Bankers with any, and all, questions and/or concerns in order to assist the client.
• Ensure to abide by all Federal Laws and Regulations.
• File claims/cases
• Issue/Re-Issue debit cards, checks, etc. per the clients request
• Place temporary holds on debit cards if there is a risk of theft/fraud.
• Provide the upmost best customer service to clients by also providing knowledge of their account(s), loan(s), online/mobile banking, and all other banking needs.
• Ensure all clients are pleased with my service
• Escalate any calls, if necessary, to provide additional service to the client to ensure we have done all that we can do please and assist them.
Mortgage Client Services
SunTrust - Richmond, VA
August 2018 - January 2019
Responsibilities:
• Greet clients via telephone
• Verify client using proper procedure
• Assist clients with any questions or concerns they may have with their mortgage loan(s).
• Refer SunTrust products that may be able to assist the clients for a better financial wellbeing.
• Assist clients with their verbalized need and unpreceived needs.
• Submit requests to complete specific tasks.
• Request specific letters to be sent out for clients that request them or that are required.
• Make changes to clients profile when needed.
• Obey by the rules of confidentiality.
• Assist teammates with questions they may have about a phone call they have received.
• Train new hires on the phones and systems.
• Thank the client for calling.
Customer Service Representative
DsdPartners - Midlothian, VA
April 2018 to June 2018
Responsibilities:
• Checking tickets from stores (Family Dollar, Dollar General, Big Lots) sent to vendors for correctness.
• Close incorrectly submitted tickets. Assign stores to the correct manufacturer.
• Checking an email account for Coca-Cola tickets that have received updates on tickets currently open.
• Updating tickets of vendor/manufacturer responses.
• Complete a number of surveys, via outbound calls, to stores for their stock level of specific products.
• Take inbound calls for CVS stores requesting delivery updates or in need of more product.
• Close tickets that have been open or more than 30 days for Family Dollar and Big Lots. Complete reports for 30 day tickets through Excel sheets.
• Make outbound calls to stores to inquire on their dairy and bread deliveries for Reno/Grand Opening stores. Email or call vendors to inquire about delivery updates.
• Note all calls made and received in the system. Communicate to teammates and managers of all communications with vendors and stores.
Member Operations Representative
Virginia Premier - Premier, VA
October 2017 to March 2018
Responsibilities:
• Answer phone calls
• Verify member information per HIPPA compliance and regulations.
• Assist and answer any questions or concerns that members or providers may have.
• Log information in the system of the phone call. Prior Authorization Representative
Aetna Better Health of Virginia
May 2017 to August 2017
Responsibilities:
• Secure patients' demographics and medical information by using great discretion and ensuring all procedures are in sync with HIPPA compliance and regulations.
• Create patients' records and accounts and ensure that pre-authorization information is properly updated in the system.
• Review accuracy and completeness of information requested and ensure that all supporting documents are presented.
• Assisted in verifying requests for preauthorization by creating and maintaining liaison with nurse managers.
• Consult with presiding doctors or nurses to obtain clearance for the necessity of treatment.
• Verify patients' benefits and ensure that proper prior authorization and re-authorization is obtained for additional treatment.
• Tracked and recorded all communication between facility representatives and providers. Customer Service Representative
Associa Community Group
March 2016 to May 2017
Responsibilities:
• Answer phone calls, emails, and other answering message devices, majority of the time doing all at once, for homeowner's that may have questions or concerns about their home, homeowner association fee, lawn care, community, etc.
• Create a log of the call noting how they contacted us, the date, phone number and what they are calling about.
• Either find the information for them or I seek advisement from the Community Manager's and log that as well.
• Once completed I will close the task log, which all open task logs are counted regularly to ensure all Customer Service issues have been met.
• Update the system with any information given to me through the phone call, email, or Information Sheet.
• Assist associate's with work or mail that may need to be completed while I have time to spare.
• File paperwork in each individual homeowner's folder. Clean up Associate
Klean Up
January 2016 to March 2016
Responsibilities:
• Clean houses and businesses.
• Take payments and document them on a payment form provided by the company. Loss Prevention Associate
JCPenney Loss Prevention
September 2015 to January 2016
Responsibilities:
• Keep surveillance on the entire JCPenney store via cameras and on foot.
• Kept count of the items in the store to check for shrinkage in all departments by conducting shrinkage reports every week.
• Apprehend shoplifters.
• Interview the shoplifter and document everything that occurred from the moment that they were seen to the moment that we brought them back to the Loss Prevention office.
• Monitored the employees of JCPenney by monitoring their schedules, transactions, and any overall suspicious activity.
Photographer, Customer Service, Retail
Lifetouch- JCPenney Portaits
July 2014 to September 2015
Responsibilties:
• Check in customer or help guests with any questions they may have.
• Set up the camera room
• Bring the customers into the studio and take several pictures in several different poses.
• Once done with their session they're brought to the computer out in the sales room and begin the sales process.
• Once done with the picture selection(s) I would check out the guests.
• Answer the phone as well as making phone calls to confirm appointments, return phone calls from the voicemail log, and call previous customers from the months call list to inquire if they would like to book another session.
• Clean the sales room, the camera room, the props closet, and dust the entire JCPenny Portaits studio (register, pictures, counters, etc.)
• Handle any issues that customers may have and make sure they have an amazing experience with us.
Server
Colonial Downs
June 2012 to August 2012
Responsibilities:
• Take initial food and drinks orders
• Bring food and drink orders out to the guests
• Take care of guests throughout their stay
• Take payment
• Clean the section of tables I was assigned at the beginning of the night and assist other employees with their duties
Cashier
Garden Ridge
November 2011 to January 2012
Responsibilities:
• Customer Service/Check Out
• Took care of all customers' needs and any questions they may have.
• Ring up their items, carefully bagging them, and then took their payment. Hostess/Waitress
Sportsmen Tavern
July 2011 to October 2011
Responsibilities:
• Greet and seat the guests
• Took care of their needs and helped other employees.
• Took guests orders, ran food, rung up checks, and took payments.
• Cleaned restaurant and the kitchen area used by the waitstaff. Cashier
Food Lion
April 2011 to August 2011
Responsibilities:
• Greet customers' and assisted them with any questions they may have.
• Ring up their items, carefully bag them, and take their payment.
• Clean the surrounding areas around the registers along with my own and re-shop returned items.
Cashier
Sandston Bistro
August 2010 to March 2011
Responsibilities:
• Greet customers'
• Take customers orders
• Take order to tables
• Made ice cream/ milkshake orders
• Take the customers' payments
• Clean the restaurant every night and mop the kitchen once a week Education
J Sargeant Reynolds Community College
January 2012 to June 2012
Major: Criminal Justice -changed my career path
New Kent High School
September 2008 to June 2012
A/B Honor Roll
3 years of Spanish
4 years of Chorus
Graduated with a 3.8 GPA
References
Joy Combs Phone Number: 757-***-**** Friend of 13+ years Katie Hughes Phone Number: 804-***-**** Friend of 9+ years & Previous client for wedding coordinating services
Kelley Kirby Phone Number: 804-***-**** 1 year - Wedding/Event Venue Owner Last modified: 8:45 AM
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