Windows Server Support

RESUME

Abhijit Singh Wangjam

#****, *** ******* ****** **, North York, ON, M2J 1L9

phone : 437-***-****

Email : addxjy@r.postjobfree.com

LinkedIn Profile : https://www.linkedin.com/in/abhijit-wangjam-75962a6

PROFESSIONAL SUMMARY

Windows Server Administrator with 9+ years of relevant experience and willing to adopt new technologies

Managing and Troubleshooting Windows Server 2003, 2008, 2012 and 2016 for on premise and hosted environment.

Hands on experience on ITIL framework best practice ensuring 24/7 availability.

Hands on experience on Active Directory, DNS, DHCP and Patch Management

Hands on experience on VMware Technologies

Troubleshooting, Installing and upgrading Computer Hardware and peripherals

Troubleshooting windows server performance issues

Hands on experience on RAID management and Array Controller.

a competent team player, multitasking, problem solving and hardworking professional with good communication and interpersonal skillset.

Knowledge on TCP/IP Networking.

Managing and Supporting Microsoft exchange Server 2000,2003 and 2007

Knowledge on Cloud Fundamentals and Concept

TECHNICAL SKILLS

Server Operating Systems: Windows Server 2000, 2003, 2008, 2012 and 2016

Hardware Server: HP Blade C7000, Dell

Client Operating Systems: Windows XP, 7,10.

ITSM/MonitoringTools: HP Service Manager 9, ServiceNow, Salesforce, Kaseya,Nimsoft

Virtualization Vmware ESXi, Hyper-V

Remote tools Microsoft RDP, VNC, HP ILO, Dell DRAC.

Patching tools HP Server Automation

packages: Microsoft Office

Network packet Analyzer Wireshark

Windows Sysinternals tools Windbg, procmon, procexp, poolmon, RAMMap,

Backup tools Windows backup, Acronis backup,

Mail Server Exchange 2003/2007.

WORK EXPERIENCE

Technical Consultant July 2019 – Present

Blair Technology Solutions Inc. Markham

Responsibilities

managing client infrastructure using NimSoft Infrastructure manager monitoring tool.

carrying out daily hardware and software monitoring tasks, health checks, configuring and reacting to hardware and software alerts to ensure critical business systems are online, operational and healthy and take all necessary steps to resolve any issues

Working on incidents and ensure compliance within the define Service level agreement.

importing virtual tapes from Dell EMC Data Domain and mounting/unmounting tapes for backup

Adding expired virtual tapes to the AS400 systems, to ensure the backups run successfully.

Creating and updating SOP documents.

Participated in after hours on-call support

ITO Service Delivery Consultant L3 (Wintel) Nov 2014 – Jan 2019

DXC Technology (formerly Hewlett Packard Enterprise)

Responsibilities

Managing Production Wintel Servers across multiple datacenters globally

Investigates, troubleshoots, and resolves incidents and problems within defined service level agreements (SLAs)

Providing OS support for 2003,2008 and 2012 to more than 3000 Servers that include Both physical and Virtual Server with emphasis on systems performance, high availability, security and technology integration

Performs systems maintenance, upgrades, capacity planning, and administration

Install, Setup, configure and support Wintel based environment for global client

managing HP Proliant and Blade Server using ILO on C7000 enclosure

Working on incident and Change task like upgrading HP Proliant support packand Symantec Endpoint Protection, NIC, BIOS, HP ILO drivers and OS upgrades, Service Pack installations and OS feature enhancements

troubleshooting issues related to monitoring tools like OVO, OVPA CPU/RAM and diskspace issues

troubleshooting issues related to OS resources like CPU /RAM and diskspace issues

Worked on Remote tools like RDP/HP ILO for efficient server management

Managing VMware guest servers through VMware Vcenter and taking snapshots of servers, upgrading VM tools, HW version, vmnics and disk provisioning and expansion

Handling Service requests like printer installation, DNS entry, DHCP scope creation and extension. Monitoring the server performance by enabling the counters and analyzing the same through perfmon tools

Managing & Administering Microsoft Windows failover Cluster and controlled reboot of all cluster nodes after patch installation

Managing file and print services.

Creating, modifying and deleting user objects in AD and working on shared folder permission requests, creating file shares on a cluster using failover cluster Manager

Involved in scheduling of patches depending on the OS and installation of software’s and executing scripts using HP Server Automation Tool

Validating the Server Build before releasing to production environment

Handling end to end co-ordination with Vendors for Hardware replacements

Worked on ITSM and ticketing tools like HP Service Manager 9, Servicenow, Salesforce, Kaseya

Worked on Service request, Change and problem Management for Root cause analysis

Create and maintain Standard Operating procedure for hardware, operating systems and applications.

Updating Server Checklist, managing documentations, monthly ticket analysis/reports.

Troubleshooting basic networking issues

Participate & work with Local & Global Teams, schedule/attend meetings, conference/bridge calls/ on calls

Communicates effectively with various entities, including account managers, remote site personnel, and client technical and non-technical resources

Participate & work with Local & Global Teams, schedule/attend meetings, conference/bridge calls/ on calls

Senior SaaS Operations Engineer Dec 2013 – Oct 2014

Replicon Software Pvt. Ltd

Responsibilities:

Proactively Monitoring and identifying issues with SaaS Infrastructure and

Maintaining SaaS Infrastructure availability and performance with maximum

uptime

handling Level1 Escalations, and adhere to escalation matrix

Manage, maintain and support Customer hosted instances.

Using SQL Server/IIS to setup and deploy WR demo/Production instances.

Troubleshoot Web Application, website issues & IIS

Maintenance of Application health and Troubleshooting System logs errors on Windows servers

Taking backup and import CSV data to SaaS Instance

deploying new Product releases to Data center

Follow up with escalation Teams for any escalated issues

Senior Engineer Feb 2009 - Dec 2013

Kaseya Software Pvt. Ltd

Responsibilities:

Remotely Trouble shooting Windows Servers/ Workstations issues

Troubleshooting Exchange server 2003, 2007, issues based on Event ID’s generated.

Managing Windows 2003/2008 servers, windows XP Professional & windows 7

Optimizing Server Performance Using Kaseya Automated Tools

Troubleshooting active directory and DNS issues

remediating the Errors & Warning Event id’s on the Servers.

Handling L2 Ticket issues withinthe SLA

Escalating the issues to customer via E-mail & voice mail

Patch deployments on servers and workstations for Microsoft operating systemsand applicationsas per customer requirements

Troubleshooting antivirus issues with AVG

Troubleshooting backup issues using Acronis, Appassure, Shadowprotect and Symantec Backup tools

Troubleshooting Hardware issues on Dell and HP servers.

Worked on tools like DRAC/HP ILO for efficient server management

Gathering New Knowledge Base (Event ID’s) suggestions & Sharing with theTeam.

Mentoring junior Engineers in the shift

Support Engineer April 2004 - Jan2009

Design2 Technologies Ltd

Responsibilities:

Installation, Configuration and Troubleshooting Workstations and Servers

Troubleshooting Windows XP and 2000 Servers

Coordinating with vendors for Hardware Support. Diagnose hardware andsoftware problem and replace defective components

Installing and configuring Desktop printers.Troubleshooting issues related to hardware/software and LAN, Patch Management.

Ensuring all the desktops gets updated with latest security patches.

Installing, configuring & troubleshooting MS Outlook 2003

Troubleshooting issues like Disk full, High CPU/Memory usage

EDUCATION

Bachelor of Engineering, Electrical &Electronics Engineering 1998 - 2002

Manonmaniam Sundaranar University, Tirunelveli, Tamil Nadu

CERTIFICATIONS & TRAINING

Microsoft Azure Fundamentals – AZ-900 2020

MCP (Microsoft Certified Professional) 410,411 on Windows Server 2012 2018

completed VMware VCP5 ICM Course training at HP Education Centre. Bangalore 2012

completed Hardware & CCNA course from Marshal’s Technology, Chennai 2003

ACTIVITIES AND ACCOMPLISHMENTS

Received Recognition Awards for Excellent Performance at work in 2011

Received appreciation from Management Team for Supporting the business as part of Business Continuity Plan during natural disaster in 2015

Received appreciation from Client for successfully executing the Disaster Recovery test which involve multiple team and I was representing wintel Team in 2017.

Received spot Award in 2018 for good performance.

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