Quality Manager

Maurice White

**** ***** ***** **** 718-***-****

Rockaway Beach NY, 11693 addxjv@r.postjobfree.com

Quality Manager

Experienced Quality Manager with an in depth knowledge of Six Sigma Principles, Quality System Requirements (QSR), and Lean Methodology. A clear understanding of Manufacturing, Process, Design and Engineering. Who has excellent Social, Technical, Leadership and Mentoring skills.

RELATIVE SKILLS:

Established and maintain the Quality Management System (QMS) and the Repair Station Quality Control Manual (RSQCM) to comply with Requirements for: Title 14 CFR Part 21 & Part 145 and Title 21 CFR Part 820 & Part 11

Develop and implement strategies to ensure Good Manufacturing Practices (GMP) and Total Quality Management (TQM)

Manage the day to day business needs, communicate with direct report personnel, coordinate and facilitate across multiple departments and organizational levels to drive actions to closure

Ensure the Voice Of the Customer (VOC) is clearly understood, translated into requirements, technical specifications and special characteristics for deliverables

Knowledge and understanding of U.S, European, Canadian and Chinese Regulatory Requirements

Process Improvement Skills: SIPOC, DMAIC, Process Mapping, Lean Methods, SMART Goals, ZDP (zero defects), Trend Analysis and other tools

Developed and improved inspection and test methods by creating checklists and test fixtures (Poka-Yoke)

Problem Solving Skills: CAPA, 8D (AS13000), RCCA, Fault Tree, is; is not, Risk Register, 6M Effect, 5-Why, Trend analysis and other tools

Perform PFMEA’s/ DFMEA's (AS13004), PVA’s, SPC, KPI’s, establish Control Plans, Gauge R&R to verify process capabilities and Design of Experiment (DOE) for Continuous Improvement

Customer Satisfaction/ Conflict Resolution, Risk Management and issue Critical To Quality (CTQ)

New product or current product improvement release, Supplier development and approval process, APQP, PPAP’s (AS9145). Design for Six Sigma (DFSS), MSA's and FAI's

Monitor, control and report on (Metrics): The Cost of Poor Quality, Scraps, Reworks, OEM returns (out of the box failures), Warranty returns (in service failures), Escapes to the Customer, along with the rate of closures for CA's, SCAR's and FRACAS

Identify training needs and lead efforts, provide personal performance reviews to team members and set goals

CERTIFICATIONS:

Certified AS9100 Rev. D and ISO 9001:2015 Lead Auditor (with a comprehensive understanding of ISO 13485:2016)

Certified Six Sigma Green Belt (VBLSS)

Certified IPC Specialist (CIS) IPC-A-610/ 620

FAA Certification and Surveillance of Part 145 Repair Station

DEPARTMENT OF DEFENSE: SECRET LEVEL SECURITY CLEARENCE

Issuing Agency DISCO on 08/12/2008

MILITARY EXPERIENCE:

United States Marine Corps (Semper Fi)

Awarded: Meritorious Mast, Good Conduct Medal, Sea Service Deployment Ribbon & Combat Ribbon

M.O.S: Field Wireman - (Electronic Maintenance)

EDUCATION:

City College of New York New York, NY

Electrical and Electronics Engineering – Bachelor of Engineering - 1994

Empire State College Saratoga Springs, NY

Applied Mathematics - – Bachelor of Science - 2009

Virginia Western College Roanoke, VA

Computer Science and Mathematics – Associate in Applied Science - 2006

Microcomputer Systems – Associate in Applied Science - 2007

WORK EXPERIENCE:

Sr. Project Quality Engineer/ Team Leader

12/2014- Present Parker Aerospace (Parker Hannifin Corporation)

Promoted quality achievement and performance improvement within the company and products, monitoring performance in a team environment, as well as independently

Ensured tests and procedures were properly understood, carried out and evaluated by technicians

Monitor supplier performance, by assessing suppliers’ product specifications, facility capabilities and quality plans using a win- win strategy

Interacted directly with customers to insure customers’ specifications and requirements were understood and flowed down properly through all layers of production

Resolve customer complaints, non-conformance's, internal findings and floor issues to implement timely containment, root cause, corrective action and preventive actions

Utilized Six Sigma tools to lead process and continuous improvement of quality, manufacturing, design and business

Managed direct reports, including overseeing and managing the engineering teams for (2) Value Streams at our Mexico facility, as well incoming shipping inspectors.

Quality Manager

01/2014- 11/2014 Aircraft Finishing Corp. (Aerospace)

Established Quality Procedures, Standards, Policies and Specifications (created a QMS from the ground up)

Reviewed customer contracts and requirements to ensure that they were flowed down properly through the organization

Ensured that the manufacturing and production process met U.S. and International standards via audits, including internal audits to NADCAP requirements, supplier audits and third-party audits

Extensive knowledge of all testing procedures, current specifications, revisions and Customers Work Instructions

Coordinated the activities required to meet Quality Standards, monitoring and advising on the performance of the Quality Management System (QMS) measured against set standards to meet customer expectations and legal compliance

Handled customer complaints, root cause, nonconformance issues, corrective and preventive actions

Reviewed chemical analysis data used for the makeup of tank solutions for chemical film, passivation, anodize, cadmium plating and other coating processes.

Utilized ISO-9001, Total Quality Management (TQM), Six Sigma and Kaizens to ensure the continuous improvement process of Quality, Manufacturing and Business

Sr. Quality Assurance Engineer/ Lead Engineer

12/2001 - 04/2013 ITT Industries Exelis Defense (Geospatial Systems Night Vision)

Worked closely with DCMA for product screening in accordance with internal and formal government tests standards.

Developed and improved inspection and test methods by creating checklists and test fixtures (Poka-Yoke), SOP’s, parts inspection and qualification

First Article Inspection (FAI), supplier quality control and process improvement, ensure timely resolution of supplier non-conformity’s, corrective actions and preventive actions

Extensive knowledge of all testing procedures, current specifications and revisions. Proficient in reading and interpreting drawings. Conducted internal and external audits. Led teams and projects, identified training needs for production personnel, conducted failure analysis investigations relating to product non-conformances. Completed multiple tasks in a fast-paced manufacturing and team environment.

Test & Reliability Engineer

ITT Industries Exelis Defense (Geospatial Systems Night Vision)

Testing and approval process, writing test summary reports; root cause analysis and implementation of corrective action process. Tracking and resolution of issues, communication with all stake holders during the R&D phase

Operated multi-diverse electrical test benches, calculate and collect data in accordance with government and customer specifications.

Analyzed electrical readings, points and stages of the Image Intensifier tubes. Using standard and specialized electronic test equipment.

Troubleshoot and rework failed components, identify and eliminate any trends leading to observed failures.

I would like to thank you in advance for taking a moment to read my Resume. In review you will note my Experience, Skills, and Certifications. What it cannot illustrate, however, is the degree of Ambition, Enthusiasm, and Professionalism that I offer.

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