Assistant Customer Service
Resume:
Andrea Castillo-Beroes
addxj3@r.postjobfree.com 317-***-**** Cincinnati, OH
EDUCATION
The Ohio State University May 2020
B.S. Health Sciences, Women’s Gender and Sexuality Studies Minor RELEVANT WORK EXPERIENCE
Junior Laboratory Intern May 2017 – August 2017
Medpace Reference Laboratories, Cincinnati, OH
• Assisted medical laboratory technicians on everyday tasks in the medical laboratory
• Scanned various samples, delivered these samples to the technicians and cleaned and prepared medical equipment around the lab for use
• Gained experience in the research and laboratory field to further expand my knowledge on my major and future career PROFFESIONAL WORK EXPERIENCE
DEPARTMENT OF RECREATIONAL SPORTS, The Ohio State University FITNESS PROGRAMS & SERVICES
Lead Group Fitness Instructor May 2019 – May 2020
Staff Training and Development
• Assist with continued training of instructors through class evaluations and positive support to enhance their development
• Collaborate with Leads Cohort to organize and facilitate all staff meeting for up to 160 fitness student staff members
• Attend leadership and professional skills workshops to further develop leadership skills BuckeyeFit Group Fitness Instructor Training Program
• Support the auditioning, reviewing, and hiring of new instructors
• Assisted in facilitation of presentations and practice teaches to all formats: cycle, barre/pilates, strength, yoga, dance
• Manage primary communication outlet (Trello) between all 38 trainees and leadership staff
• Planned and facilitated on-boarding for 80 new fitness instructors and personal trainers
• Midpoint check-ins with new instructors in first weeks of teaching Scheduling and Special Events
• Designed group fitness schedules for Reading Day (full day of 20 themed classes), Spring Break programing (21 classes) and Finals Week programming (49 classes): request availability, arrange instructors/times of classes/studios, create class descriptions and review marketing materials
• Consult with staff involved in special events and workshops regarding important information
• Organize special events and workshop giveaways and unique equipment Administrative Responsibilities
• Utilize SubItUp to create schedules, review sub requests and assist in subbing for all formats when necessary
• Responsible for compiling, reviewing and approving group fitness staff payroll bi-weekly for 98 employees
• Communication with staff regarding semester updates and important reminders through weekly newsletters
• Meet regularly with Leads Cohort, including Lead Personal Trainers, Supervisors, and Assistant Director of Fitness Group Fitness Format Co-Lead Aug 2018 – May 2020
• Co-lead for BuckeyeFit training in cycle and dance group fitness instructors-in-training
• Train and mentor new incoming instructors so that they are able to teach a successful class and support them through the process of becoming an instructor
• Create PowerPoint presentations to teach and train new instructors on various aspects of instructing an effective class
• Foster positive relationships with the training instructors to create an encouraging learning environment
• Provide constructive feedback to training instructors to encourage learning and growth Room Monitor Aug 2017 – May 2020
• Provide exceptional customer service to participants as they walk in, throughout the whole class, and after class
• Set up and tear down various equipment needed for group fitness programing
• Stay alert and watch participants to keep them safe and ready to apply my First Aid, CPR and AED training if there is a situation that needs it
PROFFESIONAL WORK EXPERIENCE CONTINUED
Group Fitness Instructor Nov 2015 – May 2020
• Instruct various group fitness classes including Cardio Barbell, Indoor Cycle, Cycle fusion classes, Zumba®, Shake It!, Buckeye Bootcamp and Pilates/Barre classes
• Successfully guide participants through an effective workout routine while educating them on proper form and technique
• Mentor new instructors during their first six weeks of classes through team teaching, constructive feedback and evaluation
• Created positive, long lasting relationships with participants during class and outside of class
• Provide excellent customer service for the 10,000 unique participants that enter our studios each semester EMERGING LEADERS INSTITUTE
Lead Emerging Leaders Institute Facilitator May 2019 – May 2020 Training and Development of Facilitators
• Hold weekly office hours as a mechanism to discuss job responsibilities and challenges
• Mentor facilitators through discussions offering advice based off of past experiences
• Facilitate team building activities for a team of five to improve group dynamic
• Assist facilitators in preparing PowerPoint presentation for their weekly presentation
• Aide in preparation of weekly meetings through creation of activity guide
• Suggest strategies for effective facilitation and offer advice on mock presentation
• Document progress and development of facilitators through note taking on their performance
• Deliver feedback verbally and identify most important areas of growth Administrative Responsibilities
• Create a resource guide with necessary information to facilitate the Emerging Leaders Institute
• Review all curriculum and activities and documented changes during the progression of the program
• Create additional materials for existing gaps in program materials Emerging Leaders Institute Facilitator May 2018 – May 2020
• Guide a cohort of students to discover personal leadership qualities and inspire authentic transformation through meaningful reflection and experiential learning
• Collaborate on a facilitation team of 5 to teach the Social Change Model to create global leaders
• Lead a small group cluster to empower students to create a service project and explore leadership values ADDITIONAL WORK EXPERIENCE
Hostess May 2016 – Present
Prime Cincinnati, Cincinnati, OH
• Serve as a hostess for Prime Cincinnati, a fine dining restaurant
• Provide exceptional customer service to guest as they arrive to the restaurant and work together with the restaurant staff to provide the best possible experience
Group Fitness Instructor August 2013 – August 2016 Mason Community Center, Mason, OH
• Lead various fitness classes, including The Ride, Just Dance, Zumba, Sh’Bam and Barre
• Guided participants through an effective workout routine while educating them on effective form and technique
• Created positive, long lasting relationships with participants during class and outside of class VOLUNTEER EXPERIENCE
Junior Assistant Coordinator November 2016 – Present Envision Children, Cincinnati, OH
• Plan, organize and oversee various fundraising events
• Assist in organization and delivery of over 100 holiday gifts to children in need
• Plan and oversee holiday brunch for 25 children and their families to celebrate the holidays Distinction Weekend Interviews Host August 2015 – May 2020 Office of Diversity and Inclusion, The Ohio State University
• Assist in coordinating Distinction Scholarship interview day by welcoming students, providing them with the appropriate materials, directing family to appropriate waiting area and walking prospective students to their interview location
• Support potential Distinction Scholarship recipients the day of their interview by answering questions, running mock interviews and calming nerves
VOLUNTEER EXPERIENCE CONTINUED
Morrill Scholars Early Arrival Program Mentor Aug 2015 – Aug 2016 Office of Diversity and Inclusion, The Ohio State University
• Assist in coordinating activities for a three-day retreat for 100 incoming Morrill Scholars designed to provide a smooth transition into The Ohio State University
• Designed activities and workshops around diversity and inclusion, adjusting to campus life and student involvement
• Mentored a group of 10 freshmen and created long lasting relationships by establishing a sense of community and support AWARDS/CERTIFICATIONS
Outstanding Student Life Student Employee May 2020 Barre Intensity April 2019 – Present
Schwinn Cycling January 2016 – Present
Les Mils Sh’Bam December 2014 – December 2016
Aerobics and Fitness Association of America (AFAA) Primary Group Exercise October 2014 – October 2016 Bender Barre April 2014 – April 2016
Zumba Basics 1 June 2013 – June 2017
References
Alice Adams, Group Fitness Programming and Education Manager Department of Recreational Sports, The Ohio State University
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Matthew Altendorf, Student Staff Training and Development Coordinator Office of Student Live in the Department of Recreational Sports, The Ohio State University
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Krista Bonikowske, Group Fitness Coordinator
Department of Recreational Sports, The Ohio State University
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Kari Terry, Assistant Director for Corporate Partners Recreational Sports, The University of Texas at Austin
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