Customer Service Representative

Salim W Bradley, addxi8@r.postjobfree.com Cell 816-***-****

CUSTOMER SERVICE REPRESENTATIVE SUMMARY

Seeking a career in the Customer Services Field

Ambitious Customer Services Professional with years of proven service related experience and training with a solid work ethic. Exceptional dynamic follow-through with astute professionalism, and a stellar drive for performance. Strong passion for providing infectious enthusiasm, provoking team members to reach for the next level of success. Consistently create lasting relationships with people from diverse cultures and professional background. Interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy. Additional competencies include:

Strong Computer Consistency Success Driven

Proficient in Microsoft Word Solution Oriented

Strong Rapport Builder Consistently Adaptable

PROFESSIONAL EXPERIENCE

OPTUM RX 03/10/2017- 06/11/2020 OVERLAND PARK KS Laid off due to COVID19

CUSTOMER SERVICE SENIOR REPRESNTATIVE/ HIGH TOUCH

While I was employed with OptumRx I have been promoted to a Sr. Customer Service Representative. While being promoted I handle more complex issues related to our members and providers and help ensure they receive a high level of support with quick resolution. I develop knowledge of our various products and services, and multiple levels of benefits within each to best assist our providers and customers.

I provide a high level of customer service for all my clients.

I answered 100 calls per day.

Verified correct insurance filling information for customers.

I have been promoted within the company

I provide solutions for our members to be able to pick up their meds at a pharmacy or help them to have their meds delivered to their home.

Notified customers of potential problems with their account.

I helped members who was coming from different Insurance companies get their account set up within 24hrs.

BLUE CROSS AND BLUE SHIELD KANSAS CITY MO 10/1/2016 - 02/28/2017

CUSTOMER SERVICE REPRESNTATIVE/ SALES PROFESSIONAL

The position is responsible for selling medicare advantage plans & responding to a variety of inquiries from members and their dependents, hospitals, providers, attorneys and agents. I interpret multiple contracts in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues using Facets and CRM.

HEALTHCARE SOLUTIONS TEAM OVERLAND PARK KS 02/01/2016- 10/1/2016

SALES PROFESSIONAL

Responsible for providing service to clients changing insurance needs by selling health, dental, life and/or supplemental insurance products. We provide MAPD, MA’S, PDPS and Medigap for our clients.

SelectQuoteSenior OVERLAND PARK KS 10/1/2015-12/3/2015

I work as in AEP enroller helping citizens by selling insurance & entering their prescriptions and finding them the right plans that best for them. I sold MAPD, MA and PDPS which my group broke the companies record.

•I sold various medical insurance plans such as Medicare, Medigap, MAPD, MA and also PDPS.

•By the end of open enrollment I finished as one of the top performers.

•I’m glad to say I helped made history along with my department as we shattered the record for the number of enrollments per year.

•I helped numerous senior citizens by walking them through various medical plan options, helping them find a plan that best fits their prescriptions & medical health needs.

•Notified customers of potential problems with their account.

•Answered customers account balance questions.

•Verified correct insurance filling information for customers.

•Made journal entries to update customer accounts.

NCO Group Lenexa Kansas 2013 – 3//2015

Customer Service Representative

•Reviewed invoices for billing accuracy.

•Answered as many as 100 calls a day from customer regarding missing payments.

•Worked on payment arrangement, & technical issues.

•Worked with a calm and professional manner to resolve concerns and provide customers with great customer service.

•Received bonuses for being the top customer service rep in my department

NOI Security Kansas City, MO 2010 – Present

National Security Company that specializes in Short Term Security Contracts for dignitaries and specific functions.

Provided personal protection for designated clients including, but not limited to crown control, escorts, weapons scans and conflict resolution.

Muhammad Mosque #30 Kansas City MO 2011 – Present

Local non-profit community outreach organization

Successful participation in publication distribution, Fundraising, Community awareness events, Food Services coordination and neighborhood restoration programs..

Education

Hogan Preparatory High School - Graduate

Completed specialized courses in computer competencies

Licensed in Health/Life Insurance

Real Estate Investor

References

Calvin Muhammad – Owner/Mpact Resources 816-***-****

Calvin Williams – Real Estate Investor 816-***-****

Carey Vinson – Co Founder Black Exchange KC 816-***-****

George Mathis- SelectQuoteSenior/Blue Cross and Blue Shield Manager 913-***-****

Ryan Butler- Optum Rx Manager 913-***-****

Eric Musyoki- Optum Rx Supervisor 913-***-****

Professional Development

“Sales Courses” “Dale Carnegie” (Proper Handling of People) courses

Affiliations

LOC (Local Organizing Committee) community progress organization

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