Administrative Assistant Sales Representative

Debra Meadows

**** ******* **, ************, ** *6237

317-***-**** / addxi3@r.postjobfree.com linkedin.com/in/debra-meadows-386130175

Summary of Qualifications

Administrative Office Management Experience: Professional Lead to day-to-day operations of the company. Provides administrative, human resources and credentialing support.

Reliable and Dependable: Seasoned professional with an excellent performance record and dedication to doing whatever it takes to get the job done.

Team Oriented: Experienced in supervising employees, respectful toward coworkers at all levels, administrative tasks, and enforcement of company policies.

Organizational Skills: High attention to detail, managed organizational priorities, coordinated multiple projects while meeting deadlines. Management of Main Reception area, coordinating back-up schedules.

Customer Oriented: Handles stressful situations by using effective communication skills. Takes pride in helping others while meeting their needs and exceeding expectations. Maintains utmost confidentiality with all information, including PHI. Receptionist duties in all office experiences.

Certifications and Training: Successful completion of on the job training programs with an emphasis on leadership and supervisory skills.

Professional Experience

Forest Lawn Funeral Home/Cemetery, Greenwood, IN 46142 (Temp assignment through Express Employment Professionals) Receptionist 5/13/2020 to preaent

●Answers main 4-line phone with heavy traffic, answering and fielding questions, tranferring calls and taking messages. Assists Funeral Director and Counselors in making phone calls, distributing death certificates to family members, and providing requested information.

●Greets visitors, directing to service rooms or meeting rooms. Handles inquiries of lot locations, providing maps on specific location.

●Completes work orders for cemetery repairs and flower placements from phone and walk-in requests, providing lot location.

●Reviews 3 daily newspapers for Greenwood obituaries and enters into Excel spreadsheet for end-of-month report.

●Maintains clean and orderly Reception area, ensuring needs and supplies for patrons are met.

Indianapolis Gastroenterology Research Foundation, Indianapolis, IN 46237

Administrative Assistant/Colonoscopy Screening Coordinator 3/14/2019 to 2/28/2020 (position eliminated due to Company purchase by GI Alliance in Texas)

●Assisted Medical Director in daily activities, including updating and tracking new Study agreements by acquiring appropriate signatures, distributing and filing. Entered study-related payments into appropriate study spreadsheets.

●Answered Research phone line, transferring calls and taking messages. Maintained department calendar; attended Research Staff meetings and produced meeting minutes. Opened and processed internal and external mail.

Debra Meadows Resume - Page 2

●Maintained banking account information, electronically deposited checks, and entered deposits into Sage accounting system. Made study-related and office operating payments.

●As Colonoscopy Screening Coordinator for Lilly Screening Colonoscopy Program, answered the Screening phone line and using a 20-question questionnaire, determined eligibility of each Lilly employee. Scheduled appointments in Cerner Scheduling system, prepared and mailed colonoscopy prep packets. Created new patient record in Access and entered procedure information.

●Printed and faxed monthly schedules and invoices to all facility contacts. Mailed payments to appropriate recipients, scanned documents for each patient and attached to GMed records.

Spine-Tek Neuromonitoring, Inc., Greenwood, IN

Administrative Office Manager 2/02/16 – 1/11/2019 Company Sold

●Professional Lead to daily operations of the company. Provided administrative and human resources support to ensure efficient operations of the office. Reported to CEO; supported the CEO, Operations Manager and employees through a variety of tasks related to organization and communication.

●Scheduled surgical procedures, utilizing USMon Scheduling system. Maintained databases and created monthly Excel Stats reports.

●Acquired patient clinicals to obtain necessary prior authorizations with insurances, via telephone.

●Answered Company main phone line. Provided excellent phone and email customer service with surgeons’ office staff regarding surgeries and patients regarding statements and payments.

●Organized and scheduled meetings and produced meeting minutes.

●Reviewed time sheets and expenses; kept track of PTO for all employees; updated Employee Handbook.

●Maintained current on credentialing for Monitorists and Physicians for compliancy.

●Ordered office and surgical supplies, booked travel arrangements.

First Internet Bank - Indianapolis, IN

Front Desk Administrator (temp - Milliner & Associates) 11/11/15 –1/08/2016

●Maintained a professional banking Reception area, greeting customers and visitors. Answered 3-line phone, transferring calls and taking messages.

●Received packages and mail, sorting and distributing to the appropriate area.

Sawin, Shea & DesJardines Bankruptcy Attorneys, Indianapolis, IN

Receptionist (temp assignment - Express Employment Pros) 09/30 – 10/28/2015

●Answered 4-line phone, scheduling appointments with attorneys, transferring calls and taking messages. Greeted clients and provided paperwork for completion.

●Pulled client files and made reminder calls for next day’s appointments and court hearings.

MDwise Hoosier Alliance, Indianapolis, IN 11/2007 – 07/01/2015 (Company Closed)

Administrative Assistant II

●Supported 2 Medical Directors, Clinciall

Debra Meadows Resume -Page 3

Services Director and 2 Managers in daily activities, including organizing calendars, travel arrangements, and handling expense reimbursements. Organized and scheduled meetings; producing meeting minutes. Ordered department supplies.

●Maintained Clinical Services Department vacation calendars; reviewed and maintained time off requests. Checked the attendance call-in line daily. Tracked unplanned absences and provided attendance reports.

●Assisted Quality Department with physician credentialing by acquiring required certifications, education, work experience and references. Presented information in Physician Advisory Committee meetings with Medical Directors. Maintained physician files and created records in Access database on potential quality issues.

●Prepared invoices for Physician’s pay for participation in meetings and consultations.

●Provided daily back-up to Receptionist and company’s main phone line.

●Ordered office supplies. Printed, proofread, folded and mailed approval letters to members and providers.

Signature HomeStyles, Glendale Heights, IL-Remote 01/2007 – 05/2010

Independent Sales Representative

●Direct Sales responsibilities included initiating contact with potential hostesses and scheduling show dates for in-home presentations. Presented products for purchase and shared decorating advice.

●Calculated total sales and rewards for hostesses and customers, providing receipts and delivery date.

●Mailed or emailed packets to hostesses with the available hostess and customer specials.

●Entered show orders via email and sent delivery date to hostess. Resolved any order issues.

Indiana Blood Center, Indianapolis, IN 05/1999 – 03/2007

Employment Representative

●Managed recruitment and onboarding programs for the entire organization, including 7 remote locations and 500 employees. Facilitated bi-weekly new employee orientation program. Prepared

for and conducted job fairs at all remote locations, as needed. Worked with Department management to assess employment needs. Represented Company at local job fairs; initiated contact with job applicants and made referrals. Collaborated with employment agencies for qualified candidates. Recruited management of each department with employment needs to assist at job fairs.

●Supervised HR Assistant, HR Specialist, and Receptionist. Managed Reception area and created back-up schedules.

●Reviewed resumes, applications and pre-employment assessments. Interviewed and referred qualified applicants for all levels of positions. Conducted exit interviews.

●Performed background reference investigations, and reviewed required transcripts to ensure met all CLIA compliance regulations. Extended verbal offers and scheduled appropriate physicals, drug & alcohol screenings. Composed written offer letters for all positions. Completed new hire paperwork, gathered required documentation, and updated HRIS software with personnel information.

●Maintained the D.O.T. program for driver positions. Updated job descriptions and maintained Company policies and procedures.

●Coordinated employee events and celebrations. Maintained and distributed Company Organization Charts.

Debra Meadows Resume - Page 4

Education and Training

●Indiana State University - Business/Secretarial Program

●Indiana Chamber of Commerce - HR Certification courses 2003

●Leadership Training - 2006

●SHRM Member (Society for Human Resources Management) 2000 -2007

Program and Software Skills

●Proficient skills of Microsoft Word, Excel,

Outlook and USMON Scheduling System. Intermediate skills of Access, ADP Time Saver System, Ceridian HRIS, Cerner Patient Scheduling System, Citrix, Concur Expense System, GMed, Jiva, MXIE amd PBX Phone Systems, Org Plus, PowerPoint, and Sage Accounting System.

Accomplishments

●IPS Office Education Advisory Council – 1994-2006

oServed as Chairperson - 1997-2006

●Training, Inc. Advisory Board – 1988 – 1994

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