NISHANT CHINDA

S/O Manoj Kumar, *-D-*, Jawahar Nagar,

Ganganagar (335001)

Cell :797-***-****

Email: addxge@r.postjobfree.com

Career Objectives: A highly dynamic, organized and skilled Customer Support Executive with diverse knowledge of operating customer care department .Seeking a position as Senior Customer Care Executive to utilize my skills and experience in a renowned organization.

Professional strengths:

Excellent communication and interpersonal skills

Good time management and organizational skills

Persuasive, emphatic with good problem solving skills

Good knowledge of Microsoft excel and Internet Explorer

Ability to deal with external and internal customer support in a professional manner

Quick learner, detail oriented and ability to adapt to new processes in limited time frame

Multi tasking skills and ability to work under pressure

Educational Qualifications:

Bachelor's of Computer Application from SGN Khalsa College in the year 2017.

Master’s of Computer Application from Rajasthan Technical University in the year 2019.

Professional Experience:

Organization: Arcis IDBI Process, Gurgaon

Duration: January 2019 TO July 2019

Designation: Customer Care Executive in IDBI Process

Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc

Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner

Responsible for proper scrutiny and recording of the complaints received from customers

Conducts research and complies answers for informational request from external customers

Organization: Redical Minds, Goibibo Process, Gurgaon

Duration: August 2019 to Till DAte

Designation: Customer Care Executive

Provides customer support and handles the queries of clients

Make soft calls and fix appointments in coordination of sales and marketing team for prospective customer to visit showroom

Follow-up and track on customer enquiries

Maintains record of all enquiries & related details in Computer Systems

Areas of Interest:

To exceed the expectations of the organization and achieve customer satisfaction

To contribute my customer service skills in solving complex customer problems

Personal Details:

Name: Nishant Chinda

Date of Birth: 21/12/1995

Employment Status: Permanent

Marital Status: Single

Nishant Chinda

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