LADY APRIL BONAOBRA

VILLANUEVA

CONTACT

Address:

Hawally, Kuwait

Phone:

+965-********

Email:

addxf4@r.postjobfree.com

addxf4@r.postjobfree.com

LANGUAGES

English 85%

Arabic 40%

PERSONAL INFO:

Nationality: Filipino

Age: : 32

Status : Married

SKILLS

Teamwork

Interpersonal Skills

Microsoft Office

Flexibility

Email

Desktop Support

POS Terminals

Leadership

Desktop Support

Problem Solving

PROFILE

Dedicated, driven and people-oriented professional with significant knowledge and experience in providing an exceptional service in the F&B and Hospitality Industry.

WORK EXPERIENCE

Guest Relation Officer

Sheraton Hotel Kuwait

Feb 2016 Present

*Responsible for welcoming and acknowledging all guests according to company standards.

*Escort guest to the room/suite while providing the guest with directions and information regarding property amenities, services, and hours of operation and local areas of interest and activities.

*Responsible for coordinating and contacting appropriate individual or department to resolve guest's call, request, or problem; to ensure to follow up accurately, completely and legibly. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

* Inspecting arrival room's physical condition

* Performing other related job duties as needed

Restaurant Cashier

Perform Management Inc. (LJC Restaurants)

Apr 2011 Mar 2015

Employee of the Month October 2013

* Handles all money related transaction. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.

*Responsible in encoding all guest's orders into the POS machine.

* Record and submit daily sales report. Responsible for safekeeping and managing of the outlets change fund and petty cash fund. Deposit daily cash sales.

*Accept and perform calls to attend guest's queries

Food Server

Agave Mexican Cantina (Distant Sky Development Inc.)

Mar 2010 Jan 2011

Food Server

Mr.Kurosawa Euro-Japanese Rest. (Marciano Group of Company Inc.

Feb 2009 Dec 2009

EDUCATION

BSBA in Tourism Management UNIVERSITY OF MAKATI

Jun 2003 Oct 2004 Undergraduate

REFERENCES

Connelly Ramos

Reservations Manager

Sheraton Hotel Kuwait

+965-********

Mohamed Mounir El Tantawy

Front Office Manager

Sheraton Hotel Kuwait

+965-********

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