Theresa Neaz

** ****** ****

Uxbridge, MA *****

addxdl@r.postjobfree.com

508-***-****

Objective

To secure a challenging position that will allow me to contribute to the success of an organization by utilizing my organizational and interpersonal skills coupled with my IT experience.

Experience

2019 – Jan 31, 2020

Associate Project Manager - DXC Technologies - Remote

Ensured projects were delivered on time and within budget.

Managed CRM - Agile, manufacturing and retail projects.

Created Excel reports for tracking budget vs actuals, forecasted hours and resources’ time entered toward projects.

Met with project team for kick off meeting and weekly meetings to provide status updates and project plan.

Created change requests if needed.

Read through contracts to understand project needs.

Used various tools to track and close projects including Service now, Dev Ops, SAP, Excel, Word and Jira.

2011- 2019

Software Release Coordinator – Atos - Remote

Coordinated all software packaging projects from request to deployment; including hosting kick off meeting to gather all requirements from client, weekly touchpoint meetings to provide status updates.

Ensured projects were delivered on time and met business & technical requirements.

Raised requests for change when needed and attended CAB meetings.

Involved in updating project life cycle process to increase efficiency.

Ran reports from System Center Configuration Manager (SCCM) and Service Now.

Liaison between SCCM team, Packaging team and Client.

1999 – 2011

Desktop Support – Willis Towers Watson - Boston, MA

Responsible for maintaining laptops, desktops and peripherals.

Completed rollouts and implementation of Windows operating system.

Software installation, configuration and upgrades for laptops and desktops.

Software experience included MS office, Visual Studio.net, Sql Server, and other software.

Responsible for maintaining standard and retirement computer images using Norton Ghost to store and retrieve images for laptops and desktops.

Created and maintained user accounts and computer objects in Active Directory.

Assisted with creation and testing of the Developer image for all offices.

Maintained Siemens’ Hipath 3000 and 4000 phone systems for multiple offices.

Project Manager for deployment of PGP whole disk encryption to laptop users in multiple offices.

Responsible for “New Hire” process in the Boston office.

Ordered, configured and maintained Blackberries for multiple offices.

Maintained Boston office web site using MS Front Page.

Completed rollout of MS Outlook and basic user maintenance with Exchange 5.5.

Created and edited video and sound for associate’s presentations and training.

Certifications; MS Excel Certificate - Certificate of RPA professional – ITIL Foundation – Currently in training for PSM1 (Scrum Master) certification.

Education; Quinsigamond Community College - Worcester, MA - Associates Degree in Electronics

Graduated Highest Honors

Achievements

Phi Theta Kappa Honor Society, All American Scholar and Who’s Who Among Students,

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