Margarita Ricks

PROFILE

Dynamic and versatile professional technically skilled with a thorough knowledge of cross-functional project management concepts, methods and practices and a versatile administrative support skill set applied while overseeing both smaller and larger administrative tasks developed through a history of direct support in fast-paced work environments. Results-driven, with strong client-centric skills and an agile approach to business management. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction. Adept at coordinating meetings, conference calls and planning itineraries, focused on ensuring efficient office operations through effective management methods. Possess advanced computer skills in MS Office Suite and other office support technology systems and software packages.

CORE COMPETENCIES

Office Management

Project Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Records & Inventory Management

Meeting & Event Planning

Exceptional Customer Service.

Advanced Microsoft Office Suite skills; Excel, PowerPoint, Outlook

Ability to quickly assess and prioritize projects and office tasks

Ability to multi-task and to grasp new skills quickly.

Organized and thorough in all work

Great interpersonal communication skills with superiors and peers

LANGUAGES

Fluent in Spanish and English

WORK EXPERIENCE

GCI Consultants, LLC. Pembroke Pines, FL Executive Assistant to CEO 2019 2020

Key Responsibilities and Achievements:

Managed phone calls, responded to emails and interacted with clients.

Coordinated daily calendar.

Scheduled appointments for Pre-Inspections of properties, conference calls, Appraisal Hearings and Depositions (pre conference calls and meeting with clients-lawyers), managed documentation for projects.

Prepared proposals for Expert Witness Testimony for properties affected by past hurricanes.

Responsible for coordinate weekly meeting for projects under litigation process and update data base.

Arranged Annual Company Meeting outside of the work place (hotel, transportation, loading, etc).

Made travel arrangements for Executives and Inspectors.

GCI Consultants, LLC. Pembroke Pines, FL Administrator Assistant 2018 2019

(Hurricane Division)

Key Responsibilities and Achievements:

Prepared proposals for Glazing and Water Leakage Inspections to properties affected by past hurricanes; kept track of documentation requested to setup onboardings and inspections, coordinated schedule for inspectors, controlled data base for all the projects and submitted final reports to clients.

Assisted the Administrator and Director of the department as a liaison for the clients and property managers of the projects in order to setup and complete inspections.

Responsible for updating the data base for all the projects.

Coordinated weekly meetings with Project Managers to schedule inspections.

Kept track of all the documentation required to start a project and finish it in a timely manner.

Traatek, Inc. Fort Lauderdale, FL Administrative Assistant 2012 2018

(A human technology organization that provides a wide range of services to the biomedical industry)

Key Responsibilities and Achievements:

Regularly conducts “post training” Neurosurgeon Satisfaction Survey for participants including neurosurgeons from different countries of Latin America such as Panama, Peru, Brazil, Honduras and Colombia, where discussions on things like cervical, lumbar and spine implants were often highlighted.

Coordinates International Webinars between various Manufacturing Companies from Germany, Holland and USA and Neurosurgeons from different parts of the world ensuring huge success, effective communication and feedback.

Served also as administrative assistant to the President/Chief Executive Officer, providing complete support, handling a busy phone system while also functioning as primary liaison to customers to ensure a consistently positive customer experience.

Quickly became a trusted assistant to the CEO, and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

Responsible for the composition of daily correspondence, appointments and coordination of conventions, Distributor Training sessions and monthly staff meetings for the President while also coordinating his extensive and complex domestic and international travels.

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities.

Professional handling of very sensitive, confidential information both internal and client-related including contracts and confidential agreements as instructed while performing various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, forms, charts and reports and organizing filing system.

Develop reports and presentations to detail, utilizing Microsoft PowerPoint, managed and regularly updated the company’s Access Data Base, providing management with an important decision-making tool.

Performs other administrative support and tasks as required including back-up reception with multi-line phone system and customer support.

Traatek, Inc. Fort Lauderdale, FL Export Account Coordinator 2008 2012

Key Responsibilities and Achievements:

Coordinated and participated in Neuro & Spine Congresses in Central America & Puerto Rico, ensuring proper logistics were put in place for participants/attendees, showcasing excellent leadership, coordination and communication skills.

Responsible for forming and nurturing productive relationships with distributors and salespeople, managing accounts of intercompany / international customers and served as the customer service liaison between Traatek, Inc., manufactures and customers.

Dealt directly with International customers including periodic meetings, reviewing and processing orders, providing customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction.

Handles customer complaints and provides resolution, bringing to the responsible managers’ attention when necessary to ensure that proper and satisfactory service is delivered.

Organized and coordinated trainings overseas between manufactures, Neurosurgeons and distributors.

Collaborated with vendors, distributors, and forwarders.

Completed import and export process within established standards and transit times with On-Time-In-Full delivery.

Recorded entries prepare and file commercial documentation.

Directly responsible for updating and entering quotes, orders, price list, etc. in various programs, drafting and managing required documentation for any invoicing needed.

Morex International Corp. Miami, FL Office Manager 2007 2008

Key Responsibilities and Achievements:

Regularly used a range of office software, including email, spreadsheets and databases; managing filing systems.

Developed and implemented new administrative systems, such as record management.

Recorded office expenditure and managed the budget; while also organizing the office layout and maintaining supplies of stationery and equipment; and maintaining the condition of the office and arranging for necessary repairs.

Also charged with the responsibility of organizing and chairing meetings with staff - in lower paid roles while also overseeing the recruitment of new staff, sometimes including training and induction.

Ensured adequate staff levels to cover for absences and peaks in workload, often by using temping agencies.

Compañia Nacional de Chocolates, Medellin, Colombia Project Manager 1988 2004

Key Responsibilities and Achievements:

I was in charge of planning and coordinating internal resources and third parties/vendors for the flawless execution of projects, including maintenance across all branches nationwide, periodically travelling to different cities to ensure 100% compliance with quality and demands.

Ensured that all projects were delivered on-time, within scope and budget, leading and mentoring up to 30 project staff.

Maintained communication with project stakeholders and managed business expectations, tracking project deliverables evaluating projects and assessing results.

Also provided complete support to the CEO of the Company, recognized as a trusted aid due to level of competence and diligence expressed.

Measured project performance using appropriate systems, tools, personnel and techniques.

Reported and escalated to management where and when necessary to minimize project risks.

Used appropriate verification techniques to manage changes in project scope, schedule and costs.

EDUCATION AND TRAINING

Academia Sup. de Servic. Tecnicos e Industriales -ASSTI Medellin, Colombia

Bachelor of Architectural Drafter August 1982 – 1984

Related courses include: AutoCAD Version 6 1996

MacFatter Technical Center Davie, FL 2005 - 2007

Address: 16325 Golf Club Road Weston, FL 33326

Tel: 954-***-**** addxcc@r.postjobfree.com

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