Customer Service Back Office

Yadilette Valcarcel

305-***-**** *******@*****.*** 19554 Whispering Brook Dr. Tampa, FL 33647

PROFESSIONAL SUMMARY

Administrative Support professional experienced in working within a fast-paced and demanding environment. Excellent problem solving skills, strong attention to detail and the ability to work independently. Confident and poised in interactions with individuals at all levels. Oriented and resourceful in completing projects; able to employ high energy effectively within the work area. Strong time management and organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with ease. Capabilities include:

Payroll QuickBooks

MS Office Literature

Active Listening

Driven Execution

Accountability

Complex Problem Solving

Bilingual English and Spanish

Decision Making

Organizational Skills

Energetic Work Attitude

Adaptive Team Player

Clerical

EXPERIENCE

Back Office Associate

The Home Depot, 2016 – Current

Certified in cash management being handle efficiently for the store throughout the day by corroborating accounting transactions, preparing the vault, managing cashier tills and conducting financial reports for management and headquarters. Responsible for all cashier increases are processed correctly and on time. Process cash strips quickly and efficiently for store earnings. Review all the accounting transactions are complete and error free. Ensure proper functioning of equipment use in the store. Order supplies and forecast spare parts for common equipment problems. Identify and coordinate product knowledge training needs for associates. Perform the handling of Kronos System (missed time clock, vacation, personal and sick time) to ensure time management is entered correct. Coordinate store meeting and events.

Accomplishments:

Recognized by management by reinforcing standard operating procedures for the store. Given the responsibility to trained 4 new personnel for back office operations to include daily responsibilities.

Customer Service Associate

The Home Depot, 2019 - Current

Manage customer returns, orders, deliveries and other transactions that are handled quickly and accurately.

Provide a welcoming atmosphere to customers in the store. Oversee and resolve grievances to ensure consumer happiness. Assist customers over the phone regarding store operations, promotions and product availability daily. Synchronize and administer special orders, installations and daily deliveries. Maintain an uncluttered storage area ensuring that articles are labeled and staged for pickup. Provide supplemental support to secondary departments as necessary working as a team member performing duties such as cashier, sales associate and area attendant.

Accomplishments:

Acknowledged with two customer service awards for exceptional consumer reviews. Received “exceeds expectations” rating on annual performance review. Recognized as an employee of the month. Trained in performing contractor invoices for local companies.

Associate Support/Human Resources

The Home Depot, Miami FL 2017 - 2019

Responsible for generating store associate schedules and assisting with hourly staffing, orientation and training processes. Reviewed, interpreted and advise management with timely completion of hourly performance reviews and future planning. Accountable for producing and interpreting performance graphs from the Labor Management system to review recent scheduling effectiveness by department basis. Maintained store associate data in automated system to record assignments and availability. Coordinated and manage logistics of in-store workshops /clinics /community events including ordering materials. Provided support in to do it your-self workshops and coordinated distribution of service awards to employees. Maintained common areas for break room, training room and communication boards.

Accomplishments:

Acknowledged with an exceptional job award for store scheduling and forecasting.

Store Associate

Mannheim Germany Commissary, 2009 - 2010

Maintained a clean, well-stocked sales floor and warehouse area. Keep product inventory and adjustment orders. Followed planograms to add new items on shelves in order to remove phased out products. Received and accounted for items delivered and maintained inventory levels of products on a daily basis. Processed damage goods and properly disposed of unsellable merchandise according to standard operating procedures. Provided customer service by assisting with patron inquiries.

Accomplishments:

Added responsibilities as administrative office associate supporting management.

New Account Representative

Santander Bank, 1999-2001

Responsible for handling functions related to opening new business and consumer accounts. Worked with clients to determine ongoing financial needs. Conducted client transactions proficiently and accurately. Handled multiple time-sensitive demands accurately. Constructively interacted with co-workers, provided coverage and cross training as needed. Maintained the security and confidentially of the Bank and Client information. Participated as a member of a team assisting in other projects as needed or as assigned.

Accomplishments:

Added responsibilities as wire transfer check orders and process personal loans.

EDUCATION

MBA-Human Resources Management

GPA 3.50

University of Phoenix, San Juan PR 2013

BBA-Business Administration

GPA 3.25

University of Puerto Rico - Río Piedras Campus, San Juan PR 2000

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