Conceirge
Resume:
Brian Okoro
Sales Representative
Hyattsville, MD 20782
addxap@r.postjobfree.com
I have been in the home improvement/remodeling field for 7 years for various companies around the region as a general contractor, salesman, and marketing coordinator. I started off as
a general contractor within 3 years which led me to a position as a marketing coordinator, then, I was promoted to become a project manager. I was able to accomplish many tasks within those 7 years that I
have been involved in the services of home improvement as I was dedicated to customer service, client
management, office management, computer/data profiling, and sales. I enjoy working and interacting with customers and have developed a strong passion for sales over the years as it has given me the opportunity to provide a high level of customer service where I have been able to provide proper solutions
for my clients. Over the past few years, I have spent 3 years as a conceirge and 6 1/2 months as an assistant property manager.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Ashton Woods Homes - Columbia, MD
November 2019 to Present
-Assist General Property Manager with day-to-day tentant mangement as well as office and maintenance staff
Concierge
BECO INC - Leesburg, VA
June 2018 to October 2019
-Customer Service
-Handle and log in every package that comes in whether it be via Ups, Usps, Amazon, Fedex, etc
-Maintain all keys and visitor passes
-Log each visitor who comes in and out the building
-Monitor all surveillance
-Greet guest and tenants who come into the building
-Proficiency in all microsoft applications as well as good communication skills
-Had to be very detailed oriented
Sales Representative
Passport Nissan - Suitland, MD
2017 to 2018
Objective:
• Had to be knowledgeable on the Nissan brand
pertaining to all the vehicle models that we sold both new and used.
• Had a high level of proficiency with computers as it was required due to a lot of correspondence being
conducted over the internet because in most cases
information had to be sent to the customer via email who had an inquiry on a particular vehicle that we had advertised.
• Performed daily follow -ups with customers via
phone call, email, and text message which had to be recorded in a data base known as, "Eleads". The
Eleads system was our primary web source that our
dealership used to interact with customer's so I had to be very knowledgeable on how to manage it.
• Priority to follow-up with customers who did not decide to purchase on initial visit 3-4 times a week. 11705 Horse Stable Court, Upper Marlboro, MD
20772
PHONE: 240-***-**** EMAIL:
addxap@r.postjobfree.com
• Sold an average of 12 cars a month
• Had to have great communication as well as listening skills so that I could best assess the customers need and land them into the right vehicle.
• After every sale, performed a delivery inspection to ensure that the customer fully understood the operations of the vehicle and how to operate all the features that came with it which is a requirement for all Nissan stores.
• Follow-up with customer to ensure that they received a Customer Satisfaction Index survey which measures my overall performance as the sales representative and the sales process that the customer experienced that day. I was required to maintain an accumulative score of 920 and above every month in
order to be able to sale new cars.
• Senior Representative of the commercial fleet
department requiring me to meet with local businesses around the beltway who were in need of cargo vans and trucks for their company. Sales Project Consultant
Sears Holding Corporation - Gaithersburg, MD
2016 to 2018
Meet with an average of 10-15 homeowners each week to consult with them regarding their home improvement needs.
Required to close a minimum of a 20% close ratio but averaged over 25% every week.
• Required to be knowledgeable about every home improvement product that I was selling which varies from Roofing, Siding, Entry Doors, Windows, Flooring, Garage Doors, 11705 Horse Stable Court, Upper Marlboro, MD
20772
PHONE: 240-***-**** EMAIL:
addxap@r.postjobfree.com and HVAC. Also, I had to be knowledgeable of Sears financing as well as what financing offers may best fit the customer's needs.
• Made it my everyday priority to follow up with all my clients who did not proceed to move forward with the estimate on the initial visit twice every week and on my off days I
would spend 2-3 hours going around neighborhoods to hand out flyers to gain more clientele. Energy Consultant
GMAIL.COM - Beltsville, MD
2015 to 2016
certified through an apprenticeship in which they will go through an in class and on the field job training by one of our veteran contractors.
SOLARCITY(2015-2016) -Beltsville, MD Position: Solar Energy Consultant
Objectives:
• Performed as a door-to-door salesman within MD and DC in which I had to knock 50-60 doors in order to come in contact with 10-12
homeowners who could potentially be interested in solar energy as a supplemental source for powering their homes. I sat down with an
average of 5-7 of those homeowners a month, and will close 2/5 each month.
• Had to be educated on Solar Energy in order to inform homeowners on the advantages that solar energy can bring them and the importance of using this environmental friendly product for the sake of helping to reduce as much pollution as possible.
Marketing Coordinator/Project Manager
Landside Home Improvement, LLC - Annapolis, MD
2009 to 2015
Objectives:
• Marketing Coordinator for the first two years with the company which consisted of online advertising and direct mailing. Also, traveled a lot on
behalf of the company to gain more clientele throughout the Mid-Atlantic region.
• After my promotion to Operations Manager, I conducted weekly staff meetings hosted every Thursdays, managed our network of active technicians, and assigned jobs to various general contractors.
• Assigned to manage our client portfolio of realty companies, developers, and banks.
• Traveled out of state every 3-6 months on behalf of the business to meet with different organizations and businesses.
• Developed a non-profit outreach program sponsored by various developers to help build community and recreational centers in the urban communities in Baltimore, MD and Washington, DC.
• Created a gateway through MD Unemployment agencies to help unemployed job candidates to seek employment with our company and become 11705 Horse Stable Court, Upper Marlboro, MD
20772
Boothe Operator
AMC Move Theater - Gaithersburg, MD
2007 to 2009
Objectives:
• Stock shelves
• Performed as an usher which required cleaning theaters after the end of every showing.
• Performed custodial duties consisting of trash removal, cleaning restrooms, and ensuring that the theaters were cleaned after closing
• In charge of keeping track of inventory
• Promoted to Booth Operator
Driver/Package Handler
UPS - Waldorf, MD
2007 to 2009
• Unload trucks from 12:00am-6:30 am Monday-Friday for courier drivers
• Scan and keep track of packages that are shipped into the warehouse 11705 Horse Stable Court, Upper Marlboro, MD
20772
PHONE: 240-***-**** EMAIL:
addxap@r.postjobfree.com
• Deliver packages to residential and commercial clients Monday-Friday per my given route.
• Deliver an average of 100-160 packages during regular season and 160-220 packages during Holiday season.
Education
Montgomery College
2009 to 2010
Associates Degree in Economics in Political Science, Economics Loyola College of MD - Marlboro, MD, US
2010
High School Diploma
Colonel Zadok Magruder High School - Rockville, MD 2009
Skills
• MAJOR ACCOUNT
• ACCOUNT PLANNING
• PROBLEM SOLVING
• MARKETING (6 years)
• HVAC (2 years)
• Communications
• Sales
• training
• Customer Service Skills
Assessments
Customer Focus & Orientation — Familiar
November 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b4faf34e24637612a7bfb9c92bf69010eed53dc074545cb7
Overnight Hotel Desk Clerk/Security — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/share_to_profile/ a6d2346739bc17ffef28c0bf9f06cd68eed53dc074545cb7
Reliability — Completed
September 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/8b1c9ec757b9236a8c980b4f4f46b5d1
Logic & Critical Thinking — Familiar
August 2019
Using logic to solve problems.
Full results: https://share.indeedassessments.com/ share_to_profile/645e5c6565d4beceec45c14e74b143a5eed53dc074545cb7 Reliability — Completed
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share_to_profile/5c424b2404e58a33ad410c603a05c0f2eed53dc074545cb7 Delivery Driver — Completed
July 2019
Interpreting instructions, reading maps, and solving problems. Full results: https://share.indeedassessments.com/ share_to_profile/4ce00d090111d3101567b4324d3d2b11eed53dc074545cb7 Personality: Hard-Working — Familiar
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/ share_to_profile/274b113452833bbba81630f5c063deefeed53dc074545cb7 Teamwork: Interpersonal Skills — Highly Proficient February 2019
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: https://share.indeedassessments.com/ share_to_profile/0227430951edea84e055ca1711ab3e52eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
AREAS OF EXPERTISE:
• Communication
• Proficient in Microsoft Word, Access,
Excel, and Powerpoint
• Marketing
• Certified in HVAC and Carpentry
• Profitable Sales & Effective Sales,
Buying, & Merchandising Practices
• Telecommunication
• Strategic Partnership Building
• Major Account Planning, Management,
Growth & Retention
• High Impact Presenter & Effective Closer
• Team Building &Training
• Complex Problem Solving & Negotiation
BRIAN OKORO
11705 Horse Stable Court, Uppper Marlboro, MD
20772
PHONE: 240-***-**** EMAIL:
addxap@r.postjobfree.com
Contact this candidate